Norman’s Bridal

This place is the worst small business I have ever encountered. I always try to go to small businesses first because I feel that they are the ones who have the best «personal» service… this is SO NOT the case with Norman’s. Their customer service lacks in the highest; their employees are rude, if you’re a bride who doesn’t know exactly what you want-​good luck. They don’t help you look for ideas in store or show you different styles. They don’t smile, they don’t even look up from the floor… you would think they hate their job as much as I hated my experience.
I had 4 problems with this store. (Outside what I just said about their sales team)
1. When I first went to the store, with my Mother and MIL, the sales woman had asked what we were here to look for «wedding dresses, bridesmaid, prom, etc.» I didn’t want to look at wedding dresses yet, I told her bridesmaid for now. While looking at those, it was obviously hard for my Mom and MIL to try not to look at the wedding dress side (which is literally next to bridesmaid dresses). My Mom asked the sales woman if she could pull some wedding dresses out while i was asking her another question about bridesmaid dresses… the woman told my MOTHER to «shut up, it’s what the bride wants». I laughed at the time, but holy hell. Who SAYS that? Especially in a shop where 80% of the time it’s the brides parents who are going to be writing the check. NOT OKAY.
2. We ended up ordering 5 bridesmaid dresses and my wedding dress from Norman’s in Springfield. We spent a hefty amount of money. When the bridesmaid dresses came in, one was torn. Did they tell us it was torn? NO. Did they offer to fix it? NO. Did they even apologize? NO. luckily, my alterations lady fixed the tear at no charge because I had 5 dresses, 2 flower girl dresses, and my wedding dress in her shop and she knew that Norman’s wouldn’t.
3. When my wedding dress came in, I picked it up just like the bridesmaid dresses and took it to my alterations lady. When I put it on I immediately noticed a black stain that looked like someone had stepped on the lace and scuffed it on the bottom front of my dress. Also, the shoulder had 2 inches or so of missing beading. This beading lined the edge of the dress and was VERY visible.
I called Norman’s as soon as I saw it, and told the manager about the situation. Very RUDELY she asked why I had not tried the dress on before I left the store. Unfortunately, I am no professional when it comes to buying wedding dresses (but seriously WHO IS?!) and so when NO ONE asked me to try it on, I didn’t know to request to do so.
4. When I brought my dress back to have it stored and pressed, I brought the situation up again with the store manager. She was like a broken record. Over and over again all she would say to me was that since I had the alterations, the beading area was removed anyway and it was no longer an issue, the alterations also fixed the tear so it wasn’t an issue. And that they would fix the stain so it wasn’t an issue. Excuse me? I feel like the whole experience was an issue! What if I didn’t need alterations? What if the lady wasn’t so nice and I had to pay to have the tear fixed? She wasn’t having any of it and she continually belittled my complaints like she had better things to do than ensure the reputation of the business she gets her pay checks from.
I asked if I had been given used dresses. She says no, however… I’m 85% sure that my dress was the one I had tried on a few weeks before. A dress that they «no longer carry». I’m certainly not opposed to wearing an off rack dress, but not when I have to pay FULL price for it.
I picked up my dress the day of the wedding and the stain was gone, but I am left with a sour taste in my mouth. My family paid full price for sub par service and product.
Never again will I recommend this store. Save yourself the stress and just go somewhere else.

This place goes above and beyond even when you are not a customer! I was at the venue next door getting ready for my wedding and one of my bridesmaids had a major issue with her dress, the entire zip came off! We were 2 hours from the wedding. We did not purchase our dresses from Normans but two of my bridesmaids went over there in a panic to see if there was anything they could do. Two ladies came over and quickly sewed my bridesmaid in her dress in just enough time for photos. They were so amazing and saved the day! Thank you!

I had an excellent experience at Normans bridal. Katie Jankovitz was above and beyond helpful and was also very knowledgeable and gave useful tips. I LOVE my dress!!!

I can’t say enough about how wonderful they are at Normans. I was in a wedding that took place in the venue next door to Normans this past weekend. We were already behind schedule and supposed to be at the picture location when one of the girls zippers split. None of the dresses were even bought at Normans but they came right over and sewed her up on the spot for free!!! They literally saved the day! I would highly recommend buying from here because I can guarantee they will take care of anything you need !!!

Truly the experience of a lifetime! I highly recommend every bride shops here first if she wants that complete bridal experience. I have been wedding dress shopping twice already in Los Angeles and San Diego at other bridal stores and I was not impressed… I was stressing out and lost hope of finding my dress. My reception is 3 months away and it’s in Missouri… EEEK!!! My Mom set up an appointment for us with Norman’s Bridal in Springfield while I am out here planning for our wedding. I was floored by how well the staff took such good care of us. Liz Stoner was absolutely amazing and the best bridal consultant I have come across. She made me feel like a princess. She listened to everything I wanted and completely respected my budget (which did not happen at the other bridal stores I went to out in CA). Liz was totally cool and very patient! And if there was a dress I did not like as much, she had no problem taking it away and was not offended at all! Even though the first dress she put me in was perfect and gorgeous, we found «the dress» by the second try and it fit me like a glove! Not to mention it costs half of what my budget was! All of this was done in under an hour and I was able to walk out with my dress in hand that very same day! It is everything I ever dreamt it could be from the experience to the dress. Thank you Norman’s Bridal and Liz Stoner for providing my family and I with the dream bridal experience of a lifetime.

After going through multiple bridal salons I found my dream dress here! Sparkles and lace and everything I wanted! I was nervous after reading the reviews but so glad I went. Katie was my assistant she was AWESOME!!! I had tried many salons that didn’t have a lot of size options, hard to try on dresses that you cant get over your waist; but they had multiple styles, listened to what I was looking for, and brought many options to try. I never felt pressured to buy, instead I felt like I could take me time, try on more options, and look at multiple options. I brought my mom and had it narrowed down between 2 dresses, they had no problem wish us coming back later in the afternoon with my dad for him to see if as well! The dress I tried on was in Champaign and I was wanting ivory, they grabbed the same designer in the ivory I was wanting to see what it would completely look like. Also they veil I loved they didn’t have in cathedral length but had no problem going and checking and ordering it in the length I wanted!
Everyone was so sweet, I felt beautiful, and so glad I looked for my dress here! I cannot wait until it comes in; it will be hard not to wear it every day until my wedding!!! IN LOVE with it!

The dresses are beautiful! I bought my prom and wedding dress here. The associates are great. But, the management is terrible. They are rude and don’t care about their customers. If you have a problem you might as well just give up on Norman’s doing anything to make it better. I bought my dress for my October wedding at Norman’s. I scheduled my first dress fitting on a Saturday morning. I didn’t want to drive to Lebanon due to time, so I had my dress moved to Springfield. I live in Kansas City, so drove all the way down specifically for my appointment, which they scheduled for 9 am. When I arrived the store was locked and closed. I called the store no one answered, so I called the other location. They told me the Springfield location does not open until 10 and that the lady who does fittings usually doesn’t get there until 11 am. If I had known I could have kept my dress at the Lebanon location and did my fitting there, but now my dress was locked in the Springfield location. I explained my situation and they just said, «Oh well». I had to get back to Kansas City, so I had my dad pick up my dress so I could get it fitted elsewhere. When he got there he asked what they were going to do to make the situation better since now I had to find someone else to alter my dress on top of paying for the gas to go to Springfield and back. Their response was that it was a «human error». Which they kept repeating as my dad tried to figure out a way to remedy the situation. This was the manager speaking, not an untrained associate. When I got my dress I checked that everything was in the bag and in one piece. I found a run in my lace on the bust area (I bought the dress new). My dress came with a flower, but I chose to buy a beaded belt instead. I guess in their minds that meant they could keep the flower (that I paid for) to sell in the store later. I called to have my flower returned. They acted like they didn’t know what I was talking about, but finally agreed to send it to me.

I went into Norman’s looking for a prom dress. They have an ok selection, and I found a couple of beautiful dresses. Unfortunately, the first one was insanely expensive and cheaply made. The second one was perfect but a little snug. I called in the next day to find out the brand of the second dress so I could find somewhere to order it in my size, and they said they couldn’t find it but they would call me back when they did. They didn’t call within the next few days, so I called again. This time, the lady said she found the dress I was looking for, so I asked for the brand name and number. You know what she said? «We have a lot of brands, so I’m not exactly sure which one it is. You could probably just come in and take a picture of it.» She couldn’t look on the tag? These people are unhelpful and desperate to sell. Honestly this is probably one of the worst places to buy a prom dress.

I have never been so disappointed in a situation in my life! My daughter was maid of honor at her sister’s wedding and we ordered her dress from Norman’s. When it came in, it was at least 6 sizes too BIG!!! They checked the measurements we sent in and said that they had the correct measurement within an inch for the bust and hips but that the waist was off! A good company would have contacted the customer to check that or order from the other two measurements that made sense! Then instead of ordering in the correct size, they proceeded to try to alter this monstrosity of a dress down by at least 6 to 8 inches all over! They tried twice to make it look right. All of the other bridesmaids dresses fit so cute because they had the cute stays around the bodice that held the strapless gown up! Because of the alterations there were NO stays in my daughter’s dress and she was pulling at it the entire wedding and it looked HORRIBLE in pictures! If you do decide to get your dresses from Norman’s, be SURE to send your people in to be measured by them so that they can get it right! I, myself, will NEVER step foot in their store again!!!