Mattress Warehouse

A great buying experience all around!!!
Ernest, our sales person, was truly attentive, informative, and he truly had our best interests. We walked away feeling confident in our purchase. Thanks for making this important purchase your priority!!!

Great easy matress shopping experience. Cameron was very friendly and knowledgeable. Answered all of our questions and did not try to push hard for the sell. He threw in a few extras and let us make our own decision.

Ernest was very helpful and eager to sell. Mattress is wonderful, I can’t complain. Issue? Everything is perfect until you try to take advantage of the «Price match» guarantee. Good luck. I dropped off the pictures with prices and specs of comparable mattress for those of their Comfort Essentials 8000 I bought. The name is not the same but specs for memory foam, I was told at the time I was buying it (3“for memory foam and 12″ total), were similar. Ernest said that he will submit to HQ for approval and let me know. After 2.5 months I called to inquire about the status. The other associate said Ernest is with another client and will call me back. Never heard from Ernest. I called again (4 months at this point) and finally got to Ernest (not so friendly anymore as when I was buying the mattress since now I’m just bothering him, I guess), who said it was declined because it’s not the same specs. I asked what are the specs for Comfort Essentials? He said that it’s on their website and you can contact customer service. OK, I am up for a challenge! Website: uses very vague terms that do not specify the depth of the memory foam or the supporting layers (my comparable mattress had very specific measurements of these). I called the customer service line 301−682−8504 and waited forever and was never connected to anyone so I left a message for them to call me back. I also emailed them at
(since filling out their online form also gave me no answer). I just followed up yesterday (after 8 days of no reply from them) with the email and I got a «Delivery has failed to these recipients or distribution lists» listing one email address because their mailbox is too full … hmmmmm.
Now I’m thinking, since the 5-​star review got reply after 7 days from the Business Manager, maybe, just maybe, with my 1-​star review I have the same chance…

Update*** I purchased three mattresses from here; one queen and two full. I like the agreed upon price, which included delivery and frames.
When the delivery guys show up they ask what they should set them up on… We say «the frames that should be on your truck.» Well, it turns out there were no frames.
They deliver and tell me to call the store. So I called the store and they don’t see the frames we agreed upon on my receipt.
Lesson 1: Always check your receipt line by line and have them explain all the abbreviations. What I thought was going to be the frames turned out to be the box springs. Shame on me for not checking the list twice. Even though the area manager was the one to approve my purchase price and was sitting next to the guy writing my ticket, the ticket was written incorrectly.
When I called the staff didn’t quite know how to handle it. I was told they would call me back momentarily, I waited 10 mins and called back, they magically had the answer.
So I’ve marked them down a star because of the improper receipt, poor communication and the fact that I then had to drive to the store to pick them updated that day.
Five hours later. Lesson 2: Communication is an art. Upon arriving to the store I figured two-​minutes tops. I’ll walk in say good afternoon, show my receipt, load them up and drive into the sunset. Nope. The only guy in the store didn’t have a clue what I was talking about and he needed to call someone to figure it out. Really a waste of time and it shows poor management and communication skills.
In the end 3-​stars for customer service. The product seems great after the first couple of weeks on the mattress.

See my check in, Ernest and the team did a great job in helping us and we probably got the best deal and customer service in town.