Key Home Sales & Management

Betty and her ‘team” are awful property mangers. She was rude to me on several occasions and backed me into a corner to sign a lease for under what I wanted to rent for. I come to find out that she did a move out with my tenant and never mentioned to me that things were broken or needed repair, I had to find out after they had already left the rental unit. I was very disappointed in her attention to detail and will never use them again.

Excellent property management and real estate company. Always pleasant to deal with and they do a great job of watching over our house while we were overseas. They take great care of the landlord and treat the tenant fairly.

RENTERS AND OWNER BEWARE. This is the worst company I have ever had the bad luck of dealing with. From a tennant standpoint it is hell on earth. Betty Best should be called Betty Worst as she is the rudest property manager I have ever encountered. Be prepared to be ignored, lied to and treated terribly. She sets renters up to take All the deposit at the end, even if the place is nicer than when you noved in, and will send you a bill stating you actually OWE her money it is a racket. She will make your life miserable.
From a contractor standpoint she is a disgrace. I have encountered a few contractors who refuse to do work for her because she still owes them thousands of dollars in unpaid invoices (the original handyman who used to do repairs at our rental condo showed me outstanding invoices ahe refused to pay because he was latin and she knew he would not go after the owed money).
I saw her call contractors to get estimates, just to have her same handyman come out and do a less than par job that seldomly solved the problem.
She and Key Home are a scam as they are in the business of huimiliating and ripping off renters of their security deposits. ONE DAY SHE CAME INTO OUR HOUSE WITH NO WARNING OR PRIOR PERMISSION AND CUSSED AT MY SON.
I am amazed a person like this is out there running a business. When her business partner apparently passed away she took over the company and is now managing properties and telling the owners the property is being maintained, while letting the properties fall apart, collecting her management fees, bullying renters, and stealing security deposits in their entirety, let alone a bill ahe sends when you move out.
We loved our neighborhood, loved the schools our children went, but had to move after 2 years of bullying, insults, lies, and at the end extortion.
Our neighbors saw thw abuse and loes and one who is a lawyer helped us to get out deposit back and were about to take her to small claims court, then she paid a settlement.
This woman will let your rental property go to shambles by sending handymen to patch major reapirs with «band aids» and will harass, bully and try to take all your deposit.
I would not only not recommend her, but would warn renters and landlords alike to avoid her like the plague.
This woman is evil.
I feel sorry for her employees (brenda and Bill?) As they try to be noce, but Im sure are just as miseravle and will just pass on her lies with bought smiles on their faces… unbelievable, someone has to put a stop to her…

Betty and this management company has been managing our 3 properties in and around Fairfax County for over 2 years. Has good/​reliable resources to handle the needs our tenants/​properties require from time to time and will continue to use as our property collection grows.

Not the best in customer service! Betty Best is extremely rude. My friend/​neighbor recently ended their contract with Betty. Betty told them it would cost $ 1,000 to fix the kitchen faucet! Really? The tenant complained of Betty’s rudeness as well. I dealt with it first hand the other day. My neighbor wanted to get the kitchen faucet fixed and asked if I could be there for the repair. She gave me the keys that Betty returned to her. I went over and tried to use the keys to get in, and not one of them worked! So, I called Betty to ask her if she had possibly returned someone else’s keys, as I couldn’t get the ones she sent back to work. She immediately got defensive and said there was nothing wrong with the keys. I even put on work gloves to try the keys, as they wouldn’t turn in the lock at all. I’m a grown woman, I think I know how to jiggle keys in a lock. She then asked if I was a property manager. I told her I was the neighbor. Well, once she heard that she changed her tone somewhat and said she had trouble with the keys, but that they worked. I had to get the set of keys from the renter to make a new set of keys. Guess what didn’t match up?! The renters keys and the keys that Betty had given the owners. The notches on the keys didn’t even come close to matching. Oh, and I was able to purchase a faucet and get a plumber to replace it — $ 250 total, wonder what Betty was planning on doing with the extra $ 750?!