Jimmy John’s

ATTN: Franchise Owner! I visited this store about 1:00 pm on Saturday, May 2^nd, 2015. I requested a Big John and the sandwich maker placed it on the pick-​up ledge. He did not, however, offer a bag or napkins, I noticed. When I unwrapped the sandwich in my car, I noticed that it was not what I ordered (I could see that the meat wasn’t roast beef). I then returned to the store and informed the young man at the register that I had not received the sandwich that I requested, and the snarky sandwich maker (a thin young man with a small beard) came out of his area to tell me that I had ordered a number nine (whatever that is). Of all the many trips I have made to Jimmy John’s, I have never ordered by number, and I didn’t appreciate this rude youngster telling me that I had. I pointed out that I didn’t know what he thought he had heard, but that I had told the cashier that I wanted a Big John. He began to argue with me, but the cashier told him to just make the sandwich that I wanted. He then make the sandwich in about 15 seconds (he is proficient in that regard, but not especially meticulous) and all but threw it at me, barking «here!».
Now, I don’t expect much from a sandwich maker, other than a correct, well-​made sandwich, but I do expect to be respected. Not only am I a customer, but after 63 years on this planet, I feel that I’ve earned that right. Also, as the manager of customer service of a privately held $ 500 million dollar business, my first priority, if this person worked for my company, would be to conduct a serious re-​training session with this disrespectful, belligerent young man (if I felt that he had any redeeming qualities that would justify retaining him). Maybe he was having a bad day, or maybe he’s just a miserable human being. Whatever the cause, I found his behavior to be unacceptable as a representative of Jimmy John’s.
A sandwich shop is a sandwich shop, so customer service is key; and unless things change at this establishment, I would advise everyone to seek their sandwiches elsewhere.