Jerry’s Paint & Wallpaper

Have been renovating our house for the last 3 months and they aren’t very helpful, some are not very knowledgable and we have gone to the duke street one in Alexandria with Amazing help! Yesterday was the last straw (out of about half a dozen times) when we tried to return 2 items bought over 30 days ago unopened because we didn’t need or use them and the guy was so rude about absolutely no refunds or store credit. We also needed to purchase more items. We just left and went to Duke street. No problems at all at the Duke location. They took the items back without hesitation and we bought our paint and equipment there. Save your time and go elsewhere the customer service is always subpar.

Super helpful, knowledgeable with a great inventory of products. Hands down the best paint store that carries Benjamin Moore products.
I was planning on painting my kitchen cabinets and had tons of questions about the best paint, differences between primers, etc. and the person there really knew what he was speaking about. Even though the store was busy he took his time to answer my questions. The products he recommended were great.
I also made the mistake of having a gallon of paint tinted (without trying out a sample — it was White Dove and I was convinced it was a slam dunk and that I didn’t need to buy a sample this one time) and asked them if they could tint it to a darker color on the same chip swatch as the color was just way lighter than I expected. Instead of making me feel guilty and foolish, he looked up the formulas for both colors and said it shouldn’t be a problem and that he could get the color really, really close. He stated no need for me to waste my money buying an additional gallon. I really appreciated the fact that he was trying to work with me.

Nice, but not super helpful. I love my Benjamin Moore colors. Home Depot had trouble matching it so I had to come buy the very expensive paint here.