Jerry’s Home Improvement Center

Decent enough for what kind of store it is. It gets 4 stars because staff can be pretty pushy or don’t usually know where the things I’m looking for are (washers, etc.) and because it’s always ridiculously busy, so I can never buy anything I need because I don’t want to wait in line for almost an hour.

Great location & always friendly staff when checking out. I have found, however, that it can be a mission to acquire assistance regarding anything other than being pointed in the right direction. Other than that, I live 2 blocks away, and absolutely love this location.

Jerry’s is now employee owned and will match any competitor’s price on the same product. This bumps this great company up to 5 stars for me.

Every time I walk into this Jerry’s I am always greeted by friendly people who can help me find exactly what I’m looking for. I am very family with the Jerry’s on Hwy 99, but i have recently moved closer to this one and things are a little different. But I also enjoy how they have so many employees wondering around trying to help people unlike Home Depot where I feel like a could drive a brand new lawn mover out the front door and no one would notice. Keep up the wonderful customer service and selection, its what keeps us junkies coming back

I’m not sure what the deal is, but every time we go to Jerry’s we get an employee that is either in too big of a hurry, or knows more about what it is that I’m trying to do than I do.
Either way, it ends up being lousy customer service — just lousy.
I would think the first rule of customer service is to listen — don’t you want to be my ‘partner’ in success? Or would you rather just bypass my concerns for the next customer or 15 minute break?
Ironically, every time this has happened to us, it has happened after we have received outstanding customer service from our local Home Depot — yet we drive across town to try and keep our money local — only to receive lousy customer service.
Well, we’re done. Jerry’s has burned us for the last time… the last straw came in the form of an insecure, obnoxious indvidual working behind the paint counter at the Springfield Jerry’s, 5 PM on August 28^th…

Eugenians are loyal to their home grown businesses, and the businesses are loyal to them back. Home Depot and Lowes are never as busy as a Saturday here at Jerry’s. I respect Oregonians for that. Keeping the money local.
To the supervisor who wouldn’t let his staffer go the local Ducks playoff game, even though he told him months ahead of time… shame on you! Your customers would understand if they had to wait, (especially if you told them why!) Social media is a tool hardware people! Use it!

What I love about Jerry’s.
1. It’s local. Meaning the people that own Jerry’s live in Eugene and work at the stores.
2. Knowledgable staff. If I want to figure out how to fix my sink, they tell me. They get me everything I need and they let me know to come back if I need anymore help!
3. I like the way they treat their employees. I really do, I have a friend whose husband works there and he LOVES to work at Jerry’s. He loves the management, the pay, and the opportunities that they offer to their employees.
All in all, I really love Jerry’s!

I love going to Jerry’s. They are always so helpful and greet you warmly when you come in the door. You never have any trouble finding someone to help you and they will often walk you right to where the item is.

I wouldn’t put this under CONTRACTORS … categorize as Home Improvement, Tools, Carpet, Windows, Garden, etc. Contractor is not how I would search for this!
Jerry’s is really a GREAT place. I wish we had one or two in San Diego!
Every time we go, someone with a radio is with us within minutes. They go with you from department to department, and KNOW their STUFF and if they don’t know, they find someone who knows! They don’t leave you, they take you to the person who has answers!
JERRY’S keep it up! I wouldn’t every dream of stepping into HOME DEPOT while you are in town!
We’ve gotten our paint, carpet, tools, garden supplies, everything we could just about think of at Jerry’s! And even if Home Depot is a few bucks cheaper, WHO CARES … time is money and if you spend 3xs the amount of time finding help, you’ve lot that money!

Jerry’s is *the* place to go for knowledgable service in Eugene/​Springfield. I’ve tackled several projects that I thought were above my skill level with the help of the staff at Jerry’s. I mean, I can use a hammer and screwdriver, but when it comes to more ‘complicated’ things (like rerouting electrical circuits or installing a bunch of expensive tile)… well, it’s sure nice to have someone willing to talk you through all the steps and let you know what you need and don’t need.
My last purchase at Jerry’s was a hot water heater. There were three options — one that was $ 209, one that was $ 309, and one that was $ 379. The top-​priced one qualified for a local utility rebate ($ 25) and had a 12 year warranty. The others didn’t qualify, and had 6 and 9 year warranties, respectively. Huh. Okay. So which one to get???
I explained to the guy who was helping me what I needed. His response was ‘Hey, the best of these three is the one that’s $ 379. But even after your utility rebate, it will take 25 years or so to recoup the purchase price difference through electricity savings.’ He then explained to me that the parts that most often die on water heaters are actually easily replaceable on the brand they sell (anode rods and thermostats) and only cost a few bucks. Basically, he sold me on the $ 209 model because it was the best deal of the three. He set me up with the right miscellanious hardware, and then walked through the (relatively simple) install, telling me how to turn off the water main if it had a strange key system (it did), and how to easily drain/​remove the old heater.
Total cost $ 242.xx, and about an hour of my time on the install.
I had been quoted between $ 700 and $ 900 for an installed unit from Home Depot. Yes, I think it is worth $ 500+ in savings for an hour of work, thank you.
Their prices are competitive with the other big boxes, and for a lot of items, their selection is better. One thing to watch — their pricing model seems to be based on low prices for ‘headline’ materials items (like for example, 2x4s). They’ll charge bargain-​basement prices on these, but a little more for, say, nails. It seems like it all evens out for the total purchase and you end up paying just about the same whether you’re at Jerry’s, Home Depot, or Lowes.
The Springfield Jerry’s location has recently added a large clearance section out the doors by the lumber yard and there are some very nice deals in there on one-​of-​a-​kind and discontinued stuff.
Potentially offensive comment forthcoming (deal with it):
It’s probably horribly sexist of me, but if I see a younger girl working at Home Depot, it’s a slam dunk that she will be dumber than a pallet of paving stones, and be absolutely worthless in answering my (usually not-​too-​technical) questions. It’s gotten to the point where I don’t even bother.
At Jerry’s, on the other hand, I’ve had girls who look all the world like they shouldn’t know a thing about paint, or pesticide, or patio doors be extremely helpful and knowledgable. So, guys, put your manhood on the shelf for a minute and go ahead and ask one of the hotties in the paint department for help. You’ll be pleasantly surprised. Jerry’s does a great job hiring people who know their stuff.

Wish there were more of these around!

So wish we had Jerry’s in Central Oregon.

So many projects so little time.
Knowledgeable staff and plenty of them! If one person doesn’t know s/​he will get a pro who does know.
Locally owned and operated.

Ever notice how at Home Depot when you want a dozen fasteners you have a difficult choice to make. You can buy 6 plastic packages of 2 at $ 1.99 each for almost twelve dollars or you can buy a «contractors pack» of 1000 for fifteen dollars. I call this wrong-​sizing. They know from prior sales history how many of something people typically need and wrong-​size their packages to maximize their profit.
At Jerry’s they have a much larger area of fasteners so you have a much better chance of finding what you need for just a couple of bucks. This being a local store I also get seasonal things here instead of at the place next door.
This is also the best place if you have questions about materials. All the people working here are knowledgeable about home improvement.
Finally, they have a single checkout line that feeds 2 or 3 checkouts. This way you never feel like you got in the wrong line.