Holiday Inn Express & Suites SPRINGFIELD

As a military family we have traveled from the east coast to west three times and have always stayed at Holiday Inn and affiliates. We are on our fourth such trip and stopped at this hotel in Springfield MO. We travel with pets and totally understand a non-​refundable pet fee. That being said a $ 75 non-​refundable pet fee was a complete shock upon arrival. While the hotel site did mention the fee (as they all do) $ 25 is the most we have had to pay. To say I am upset is an understatement. I will be sure to pass on this bloated fee when asked where to stay on cross country moves.
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I am exhausted and I have to drive all day for work tomorrow. Why am I exhausted you ask? Because I stayed overnight at the Holiday Inn Express on St Louis. The staff is great but everything else sucks. the mattress is cheap and flimsy, the pillows are two-​stories tall so if you are a stomach sleeper, too bad. The floors and walls are made of cardboard so I can hear the people above me walking until all hours of the night. The person above me has gotten up twice to use the bathroom. Yes… I can hear their toilet voiding every time they flush. It is 2 a.m. Oh, did I mention: I AM AWAKE. The AC blows out cold air at .4 miles per hour. I don’t usually gripe about décor but you can tell this place was decorated in 1992 and not since. The building is not fresh and the shower head looks like it hasn’t been cleaned in 25 years plus the spray is all wonky. There is mold in the shower and it looks like someone patched up a huge part of the wall near the bed, from floor to ceiling. What happened there? Mold or water damage? Everything in this joint screams OLD CHEAP DUMP and I bet you paid $ 130 a night, didn’t you? Again, It’s 2 a.m. and I’ve taken some simply sleep but I can already tell my back is going to kill me tomorrow because of this mattress. So… won’t be getting any sleep tonight! who CARES about free wifi when ur sleep-​deprived??? dump dump DUMPPPPPPPPPP.

Great renovated look. Free WiFi and breakfast. Friendly and caring employees. A comfortable bed and a nice, clean bathroom. What more could you ask of a hotel? The placement in town is great, and the building is very fresh. I really have no complaints about this hotel, I’d definitely come back.

FNot a happy camper. (that’s what I might as well be doing) first I come here from Virginia and when i go to check in they tell me someone already checked in under my name… Um no. I’m traveling alone and no one knows me here. So then she gives me another room. A crappy one that’s small with no fridge and smells like ass. And feels dirty. So I call down to front desk. Ms fake nice acts like there is nothing wrong and I tell her I am concerned about who ever has my room. And she tells me she checked and there is no one in it. Strange right ?.. Then I look at my bank account and see that the holding fee was taken out twice at two different times. So I call again and she Says there must be something wrong with my bank. No. There is not. Very sketchy. I will be speaking with the manager First thing in am…
Update… Spoke with manager Mathew. Great guy. Give him and his customer service 5 stars.

My stay started off bad when I had to wait 10 minutes for someone to come down to the front desk to check me in. My hotel had nice décor, but my shower stall had surface mold. The most disappointing part of my stay was the noise level, my room had residential grade windows that let in a lot of road noise for National rd letting in a lot of street noise. Furthermore, there wasn’t much soundproofing allowing lots of noise to come into the room from the hallway.

Always great staff and very clean. The free breakfast is great. Close to downtown and the stadium.

Clean lobby and friendly staff.
I was upgraded to a suite (321). The room was okay but had existing water damage to the drywall ceiling. It appeared they tried to repair it but it was pretty visible and was my view for the night before I fell asleep.
The shower had mold within the caulk of the panels above the tub. Yuck.
The AC was a wall unit and noisy on high setting.
It is close to restaurants, gas station and a Walgreens.

We stayed here the weekend of Memorial Day. We came in for my sisters 21^st and stayed Fri-​Sun. The location worked out perfect because she is an intern at the Cardinal’s stadium so the walk was perfect and not having to worry about a DD was a plus! The suite room we got with 2 queen beds and a fold out couch was perfect. The size worked well for 4 adults. There was plenty of room to put our things. Unfortunately the pool was not yet open however the patio was nice to sit on and have drinks before going out. We did get told that IF we were being too loud that we were going to be asked to go in… I think the warning was a little unnecessary and could if it was important for him to tell us, it could have been done in a WAY nicer way… He said these exact words «hey guys, about 75% of the hotel faces you so when I get a complaint I’m gonna ask ya to go in. SO yea» and I proceeded to ask him if he had any yet… and of course he didn’t… because we weren’t being loud. This kind of pissed me off… We are enjoying the weather… and not by the pool. On top of that, I may have understood a bit more if it was a bunch of 18 – 21 year olds, but there were 4 of us including my 50 year old parents… WHATEVER.
The hotel itself was very clean. The breakfast was lacking a bit and it seemed like they were having a difficult time keeping it well stocked. When my aunt and uncle arrived (there are 3 in their family). They had given their room to someone else… and they were stuck with 2 rooms… AND they made them pay for both rooms. Correct me if I am wrong but you don’t really over book a hotel room and then when it is your fault, it is not at the customer’s expense… right?
Overall the cleanliness of the hotel beat almost everything. The lobby and halls were large to get all of our things through and it was probably one of the nicest Holiday Inn’s I have been too. — For this, I will give 3 stars.

Recently renovated from. comfort Inn, this is one if the nices HIE, that I have stayed at. Very nice suite, clean and everything is new. Showers are large, with tub. .
Large lobby, eating area and indoor pool. Hottube was niceand hot Friendly staff as well. This is my new place to stay when in town.

Great rooms. Big tubs. Free wifi. Free breakfast!

I would have given 5 stars, but we were not able to receive good water pressure and temperature for a hot shower.
Facility was clean — breakfast food was fresh. Friendly staff.
Close to restaurants, a drug store, grocery and gasoline.
The location is close to Missouri State Univ where my child attends.
Easy and free wi-​fi — comfortable seating, beds, bathroom.

This location and I started off on the wrong foot. This was the highest priced of all the Holiday Inns I’ve stayed in so far on this trip and is the only one that didn’t have a room with a king sized bed. No, I didn’t really need a King, but I wanted one.
This one also had no mini fridge or micro wave. It did however have a massive 25″ CRT type TV and a two cup coffee maker with enough coffee to make, yep… two cups! The air conditioning controls were set to only go so far to not allow one to get maximum cold air. That was not appreciated being that it was 103 degrees outside, it took a good 20 minutes for the room to finally feel comfortable.
Unlike the other H.I.s where they’d hand you a free bottle of cold water whenever you asked for one, this location had bottles in your room for $ 3…WTF??? They had one bar of soap and in the bathroom and the towels were like High School gym class.
Their complimentary breakfast was good just like the others. I guess $ 130 gets you something.
I didn’t like this place and it obvious that these hotels are franchises! The proof is in that some treat you like you’re important and others like you’re lucky to have them!

Surprisingly nice hotel. I walked in and was impressed with the cleanliness as well as the helpfulness of the staff at the desk. The room is good with a very comfortable bed. They also have a few cardio pieces to work out on in their gym. The pool wasn’t open due to the season, however it looked very nice. Also, I always like the free internet.