Hilton Garden Inn

There are several Hilton properties in Springfield but I chose the Garden Inn because this brand is supposed to be a step up from the Hampton Inn. That may not be accurate given my experience there.
I had checked in and was not greeted as a Gold member, not really an issue but not having stayed at Garden Inn’s very much I wasn’t aware of the added benefits you get. So instead of having the option of having complementary breakfast every morning of my stay or 750 points, I was just give the points by default. I had asked the General Manager (when he was working the counter and unfortunately on the last night of my stay) if breakfast was an option he said yes. I told him I wasn’t give that option and he offered to give me the breakfast in lieu of the points, but by this time the points were worth more than the $ 10 breakfast for one morning. No apologies, no trying to make it better… guess that is just the hospitality culture we can expect from this location.
The bed for me was not comfortable. It was a memory foam bed and I am not a fan of that. My sleep quality was lacking due to this but once you get tired enough you can sleep through anything. Otherwise the room was nice, clean, had a fridge and microwave and quiet.
I used the gym one afternoon for a quick walk on the treadmill. The TV on the treadmill doesn’t work so bring your tablet or phone if you don’t want to stare at yourself in the mirror the entire time. They do have a TV in the room but its all the way to the left and you would end up straining your next to watch it.
I did have dinner there my first night as well, which is a nice option when you don’t want to leave the hotel. The food and service met my expectations but one small thing (and this is being knit picky now) is that the bar tender and another employee where talking by the bar about other employee’s time off. I get that when it’s slow you need to pass time, but this could have been done in a different area or with a different topic.
I am coming back for work and have other colleagues coming back. I have already told them to avoid this location and I will be trying the Hampton Inn next time and hoping for a better experience.

My over all experience was ok. This hotel seams to be a little more expensive the the others in that area so I was hoping that it would of been an amazing experience. The lobby was beautiful and the staff were all super friendly absolutely no complaints there. I booked the king bed jacuzzi room. When i walked into the room it had an odd oder to it, but since my hubby amd i were in springfield to celebrate my birthday i didnt want to make a fuss. The first thing I notice when getting in the jacuzzi is that the walls felt alittle slimy. When I went to the bathroom I notice that there was two squares of to toilet papper left on one of the rolls… The bed is extremely hard it made for a sleepless night.. those are the little things that I wish were alittle better… it’s getting the little details right that make the difference between a 3 star rating and a 5 star rating. Over all customer service is great the rooms can use a little more attention.

I stayed at the Hilton Garden Inn and Trish the night auditor was absolutely amazing. She provided us with unique history from the area, great places to visit and gave us one of the best customer experiences I have ever received. I could be more happy with the expletive and will always use Hilton hotels.

king room with pull out was spacious and comfortable and quiet. Pool very refreshing — my hubby & grandson enjoyed it!
The only drawback was that this Hilton property was pricier than the Hampton Inns we normally stay at and didn’t come close to those expectations! The breakfast buffet looked great but the coffee was the worst I have experienced in many years — bitter. There was no Half & Half — only coffee mate with all that added sweeteners. Disappointed enough with the coffee to write this review and give this hotel a thumbs down. We will not stay here again and will think twice before we stop at any Hilton Garden Inn.

I really liked this hotel. Very nice and updated inside and the rooms were spacious. Staff was very friendly and helpful. I plan to stay here again when I am in town next!

Friendly hotel, lost a star because the gym is a joke, no weights, just some old lady treadmills and a bike chair.
I was thrilled to learn this is a «non smoking» hotel.

Enjoyable breakfast! Cook and bartender/​service rep very attentive to patrons. Variations of breakfast choices made my first morning here enjoyable! Looking forward to dinner!

I booked a room with 2 queen beds and breakfast buffet was included for each person staying (3) for only $ 115! I’m a neat freak and I can attest that this hotel totally meets my high expectations, the mattresses are very comfortable and the concierge was helpful and nice. The pool/​jacuzzi area is of good size and very relaxing and I liked that there were plenty of clean towels available.
I will definitely choose Garden Hilton in the future

Overall a nice, clean hotel with very friendly staff. Our room was ready when we checked in, it was clean and exactly what we had requested. Other reviews are accurate — it was very close to the freeway and if you’re on that side of the property you will hear traffic noise all night. I was looking forward to the adjustable bed, but was disappointed. It was a very firm bed and the adjustment lever seemed broken — it was the same rock hard bed no matter what we did. I’m not sure I’d stay here again simply for the bed issue — isn’t that really what I want in a hotel — a good nights sleep in a decent bed?

I love Hilton Garden Inns. I think they are a great value and always clean. This one is no exception. I presented at the hotel and the audio and visual was prefect. They forgot my two free bottles of water (for HIlton Honors members) initially, but easily corrected when I asked for it.

Decent hotel. You’re close to the expressway, but you barely hear it. You’re maybe 10 minutes from most attractions. The staff is super friendly, they have info at the main desk about area attractions, the rooms are clean and the amenities (business center, work out room, pool, hot tub, guest laundry machines) are nice. The shower curtain is on a curved rod and the shower head is actually high enough for my 6’7″ husband which is a rarity. There’s a restaurant onsite as well as many within walking distance. There is also a movie theater and a few odds and ends stores (in case you forget something) within walking distance. Make sure to ask where the knob is to adjust your bed’s firmness. It’s not obvious even after looking for it.
One addition to this: Even AFTER knowing how to adjust the bed’s firmness, the bed was still rock-​hard (even for my husband who likes a firm bed).

nice new hotel, well kept, staff is very nice, and make you feel welcomed.
as is expected of a HGI

This place steals your stuff. Not even 2 hours after checking out of the hotel I realized I left a valuable in the room. I called the hotel front desk who seemed unconcerned, unsympathetic and unhelpful. The woman at the front desk simply said no one turned anything in and simply transferred me to leave a message. When I called back after no return call– I was told «they dont have it» and «yes this happens all the time.» (People calling about left items and them magically disappearing.)
Very very disappointing. They know who was working that day, but yet they don’t hold their staff accountable.
We all forget items on occasion, for that reason I would not risk staying here!

Hotel is clean. Friendly staff.
Problems: NOISY! You hear everyone’s water running, all their stomping around, road noise… Also, the room temperature is unalterable and too hot at night. Also, clock was incorrectly set and not changeable unless you had a tiny screwdriver.

Our family really enjoyed this place. The pool area is clean and attractive The pool is small, but it made it so all of the kids in the pool area played together.
We enjoyed the breakfast offerings very much, especially the made to order omelets, waffle making station and fresh fruits.
The hotel is very clean and the staff were very helpful and friendly.
When we go back to Springfield, this us where we will stay.

Coming from Chicago to Springfield for a wedding we needed a room to stay in overnight and my boyfriend booked it for here. Prior to check-​in I browsed the website and immediately thought that it looked like a great hotel but didn’t have high expectations due to other companies not meeting the same standards as their pictures show but boy was I wrong.
Customer Service: I called a few days prior to confirm that we needed an early check-​in and dealt with a girl named Ebony (I believe) who was very professional and friendly over the phone. And even the few staff members I came into contact with during my stay seemed to be friendly and not have attitudes. It honestly seems like this hotel is big on customer service, which is refreshing since you don’t see that too often any more.
Location: This is a great location since it’s literally a minute away from the expressway and there’s plenty of dining options in the area if you do not want to eat in the restaurant that the hotel has. (Although I did see that they offered a breakfast buffet for $ 8.95/person where you can get made to order omlettes, pancakes, waffles etc. which I plan to try next time).
Cleanliness: My room and bathroom was immaculate with the cleanliness. And even while throughout the other areas of the hotel I didn’t notice any areas that needed attention.
Although those three points are enough for a 5-​star rating it does help that I truly enjoyed the pool/​jacuzzi area, the hot tub in my room, and the best part was the sleep number king sized bed I had. (As someone with chronic back pain I slept like a baby and for the first time in a longggggg time woke up without being in pain). I will definitely be staying here again should I have to come to Springfield again.

This might be my only review for a place where I have never stayed, never paid. However, the manager and her staff at the desk deserve some kudos.
With a hasty retreat from a dingy hotel, I find myself without a reservation. So, I stop by the Hilton sure that this place would be clean enough. When I walked in, I was surprised to see how new and nice this place is. My hopes rose for a good night’s stay.
Now, how busy can a sleepy city like Springfield, Il be? Apparently swamped! The staff let me know, that they didn’t have a room available. As I was turning, dejected, they kindly asked me if they could call around to find a room for me somewhere else. Really? Sure!
After calling at least 10 places, the manager found a hotel for me. Then she reserved it for me. To top it off, one of the staff came around the desk, brought a map, and showed me how to get to my new hotel.
Service like this is rare. When I see it, I want to be sure to share it. If I ever come back to Springfield, this will be my first choice of hotels.
Thanks, ladies. My new room is lovely, but your consideration today made my day. You have earned my future business.

EVERYONE who works here is really, really nice! I have stayed at ritzier hotels with less helpful staff. These people are wonderful. The breakfast buffet is impressive, too. This is a really great place to stay.
Hot tub was lovely. Pool area was very clean. No children when we were there!
We also loved the little fridge and micro area in our room. Great for keeping our pre-​game cocktails cold. :)

I’ve stayed in this hotel for over 4 years almost every week and it is the best value in Springfield with all the comforts of home. Their wifi is somewhat unreliable sometimes, but everything else is top-notch…and it’s very close to some decent places to eat.

Clean, modern, very comfortable, and the staff is remarkably friendly and helpful.
Join the Hilton Hhonors program and they’ll really gush over you upon your arrival!
The prices are fairly well below the downtown Springfield prices, and a lot of people like staying outside of the fray of downtown during legislative session. There are other hotels right around this one that cost less, but the service and services offered, especially if you’re travelling on business, are unparalleled. There is a decent variety of restaurants nearby and it is very conveniently located along the interstate, and not far from South Grand Avenue, so you’re only about 10 minutes from the capitol.