Hatcher’s Floors

A traumatic experience. Well over 45 days after Hatcher’s applied an oil-​based poly, we could not stay in the house for longer than an hour without feeling physically ill with dizziness, headaches and nausea. 12 days after the work was done, an air quality test showed the VOCs (volatile organic compounds) were 10 times above the limit.
We had to have all the floors sanded, re-​stained and re-​finished by another company to remove the chemicals completely.
Hatcher’s pointed to possible contaminants on the surface but the problem was worst in the rooms where the wood was brand new and installed by Hatchers’, so this would not have been the cause.
Even if the work had been done properly, which it clearly was not, Hatcher’s had advised us that we could move in only 3 days after the work was done. We moved our belongings into the new house, and after fleeing back to our old house, we lived in limbo, while paying monthly rent and mortgage for two homes. My wife was pregnant at the time.
In correspondence, Dave, Ed and Tom were utterly remorseless and threatened to counter any legal action.

Stay Away!!! The management and owners are jerks and treat their employees like dirt. They are no help once the job is complete and make a million excuses. BUYER BEWARE

What a waste of time. My husband and I live in a 100 year old house and some of our wood floors are original and some have been installed in the last fifteen years. They currently blend nicely but are not an exact color match. When I told Hatcher’s representative, Ed, that I wanted the floors to have a similar color relationship after they were done refinishing them he proceeded to tell me that he didn’t think the existing finishes were a very good match and that he was going to put a disclaimer at the top of the contract that my floors won’t match when the job is done «because he just knew I would complain after the job was completed». I had hardly said two sentences to this guy. I own a landscaping business so I understand managing client expectations. What I don’t understand is the rudeness. I wonder if his demeanor would have been different if it was my husband who had stayed home from work to meet with him?

Hatcher’s installed hardwood in our entire first floor earlier this year and we were completely thrilled with their work. The floors look perfect and because of the great installation job, you would never know that the floor wasn’t original to the house. The transitions between rooms are flawless with no transition strips. We weren’t in a rush to have it done, but they finished in one day when we expected it to take two. We have already recommended them to several friends.

Refinished my house and stairs in McLean some time ago. The price was very good and everything looked like new when the job was done. Highly recommend.

We needed our wood floors refinished in preparation for selling our house. We got several estimates but the man from Hatcher’s was so honest and straightforward. He said «I know you want the best price so I’m just going to price it that way.» Indeed their bid was an excellent price – but more importantly the work they did was outstanding!
Over the years, we had 2 other companies do work on our floors and each time we noticed sloppy work – sloppy sanding, sloppy application of the poly and sloppy buffing. One company even put on oil-​based poly after we had asked for water based poly –and then there were roller marks from their sloppy work.
After Hatcher’s completed this job, even my fussy husband was very enthused by the work Hatcher’s did. There was no mess. The sanding was well done. The water-​based poly went on smoothly. Wow! Finally we found a company that really knows how to do floors the right way!

I had decided to replace the carpet in my family room with hardwood floors. I called Hatcher’s because they were listed in a book that had just come in the mail of contractors recommended for work in Prince William County. I have never had an easier time dealing with a contractor. The floors turned out beautifully and the whole process was completely hassle-​free.

We decided less than a week before our move-​in date to get the hardwood floors in our new home refinished. No small feat… Hatcher’s came recommended by our realtor AND they were able to start less than 48 hours after we first contacted them. Dave Hatcher, the owner, came to our house for the estimate and to explain all our options. In the end we went with a full sanding and three heavy coats of a water-​based poly. The floors turned out beautiful. Absolutely beautiful! I recommend Hatcher’s without reservation for any kind of wood floor work.

I’m delighted with my new floors and the service I received from Hatcher’s, especially their project manager, Ed. The work was done in one day, as promised, and the guys worked extra long and hard to make that happen. Ed was always available to answer questions and very willing to meet me to go over my choices with regards to materials. I could not be more pleased with the whole experience and definitely recommend their work!