Firestone Complete Auto Care

Have a leak in one of my tires. Got there before they opened on Tuesday. Guy at front desk was nice enough and opened door about 10 – 15 minutes early to intake my vehicle. Told me guy would be in closer to 7. Guy came in and right to work. Well seems a slight hole in sidewalk tire of less than 55,000 miles and must pay for new tire (I’ve seen shops do this before especially to someone from out of state). BUY GOODYEAR tires Firestone just don’t hold up as well. My old Goodyear lasted forever but needed replaced when no Goodyear in area. I had changed all my service to Firestone but sorry I’m going back to Goodyear. I need tires that last, especially when they cost $ 150 per tire. I don’t run over anything on roads so curious what could have come up and bit my tire when I just got off toll road when the warning light came on. Toll roads are usually pretty clear of debris. Nice enough folks however heard a lot of up selling going on

The one thing they do get right is customer service.

How sweet are these guys ?? I pulled in because my battery light came on on glenstone. They were super nice and helped me with car. They checked my battery and alternator and talked with me about the problem. They didn’t have to help me because I was not a paying customer but they did. Highly recommend. The firestone back home is not the best and so I was a little worries when I came here but I will return. Thanks guys ;)

Outstanding customer service! I called on a Saturday morning and they arranged to have the tires I needed delivered from another location that same day and installed them that day too. I got a great price, great service and he even gave me information on another special they were running at the time that saved me even more money.
Highly recommend!!!

This store is under new management.

I want to start by saying that the guy who greeted me at the front was very friendly and seemed eager to help with my issue. So I would give him as a person 5 stars, but Firestone overall-​1.
I was visiting in Springfield from KC, and my car started having some issues on a Saturday afternoon (of all times) the one thing I love about Firestone is that they are open 7 days a week. I was close to a Firestone so I dropped by there with help. I drive a Volvo, and my car was giving off some smoke and having issues accelerating. When the mechanic walked out to my car, he popped my hood shook his head and said he could not help me, that my car was likely screwed with the probability of needing a new turbo and they just couldn’t do anything for it. He didn’t even attempt to fix the issue. He told me that I needed to contact Springfield Imports (which I don’t believe work on Volvos)
I ended up getting my car into Denis’ Volvo and all that was wrong was a hole in a hose. Super easy/​quick fix that my grandma could have probably resolved. I’m glad I didn’t end up giving these dudes my money.