Enterprise Rent-A-Car

Rented a vehicle from this enterprise recently. I needed to be picked up and the staff arrived on time and was very friendly. I was brought back to office — quickly processed my paperwork and I was off. Upon return, also received great customer service and was promptly given a ride home with a very sweet customer service rep. I would highly recommend this location for your car rental needs. Great all around experience!

I was having my car repaired at a local body shop and they referred me to Enterprise. I made a reservation several days prior to when my car was going to be dropped off. They said to call when en route to the body shop and someone would pick me up there. There morning of, I called, and it seemed like the rep was annoyed with me! I was told to call back when I got close to the place. So I did, and again, I got a sigh over the phone and was told someone might be able to get there in 20 minutes. Sure enough after waiting at the auto body place for about 20 min, they showed and brought me to the shop. My insurance would cover $ 45/​day, so they decided to put me in a $ 50/​day car and I was told that’s all they had on the lot. This car was also still getting «new» tires put on it at the shop down the street, so again, I waited. Finally got the car– it was ok. A few days after I had the car, the tire low pressure light came on (apparently not new tires?) so I had to put air in them, no big deal. I then got a call from the manager stating that my insurance was only covering $ 40/​day so they would be charging me the rest. After explaining that this was an expense and I want a car that is completely covered by my insurance, I was told again that there was nothing on the lot that was a smaller/​cheaper car so the manager decided to decrease my rate on my current car to $ 40/​day. Thanks. However I also realized I was completely tricked into purchasing the «insurance» plan on my vehicle. When I asked my actual car insurance company if I needed additional insurance on my rental to cover any damage, my insurance agent said absolutely not. So I had to go down to Enterprise and take this off my vehicle. They charged me over 2 weeks worth of their insurance when I only had it for 6 days. They also take out a $ 200 deposit which I was told they would give back once the car was returned. Well, I returned my car tonight and I still have a $ 200 charge and another $ 243 charge from the pre-​charged insurance on my bank account summary. I’m really hoping they will be refunding me some money or else there’s going to be issues. Each time I called I was given complete attitude by the manager, like it was an inconvenience to be serving me. This place obviously needs more qualified help. I felt very taken advantage of.