Enterprise Rent-A-Car

2 stars because I have experienced better, every other time I’ve been to an Enterprise.
This review is not a result of the treatment by the staff at this location, they were very helpful and quick in getting me out the door day one, and resolving the issues that followed.
I rented a vehicle while my truck was in for repair. They said a truck would be reserved for me, which there wasn’t. Not a big deal to me, so I took a mid-​sized SUV. During the drive back to work the smell took full effect. I thought it was just deodorizer at first, but after letting it air out for a couple hours it was apparent that the vehicle had been heavily smoked in recently. I’m not allergic, but the odor would remain on my clothes for hours after getting out of the car. Knowing I needed to car for upwards of two weeks I took it back. They exchanged it quickly with something comparable and recorded the tank as empty as compensation. During the exchange I was told the vehicle was rented to a law enforcement agency for a month and smoked in while being used for surveillance. This is my complaint regarding the location. If you know the vehicle was smoked in, a full detail will not remove the odors, and compensating with excessive deodorizers is not a solution.
My second vehicle was nice at first. I drove it from the rental office to work, no problems. When I left work for home, the vehicle shut down while driving. Complete power failure. After a couple attempts to restart the car it finally turned over. Shortly thereafter it shut down again. Turned back on long enough to get back to the rental office. Again, they exchanged the vehicle and wrote off the fuel.
In summary, I rented 3 cars, one of which smelled like an ashtray, and one that shut down twice while driving. Not mentioned before, but the 3^rd car, a Chevy Traverse is an under-​powered cheap piece of plastic. My advice to them is to get these worn out cars out of their fleet immediately.

I cannot go lower than 5 stars, because they deserve every single one of them, I had the best experience with this location, not because the price but the excellent customer service from all the employees including the employees outside the office, I’d like to recognize Romy taking the time to make sure to get the best car suiting my need. And because of her I will definitely coming back for future reservations which I do a lot of them. Thanks again guys and keep the hard work.

Thank you so much for your continued wonderful service. You guys are the best. Owners should be proud and lucky to have Gary on your team. He is the best. I will always come back.

The only place we rent cars. They are helpful and we get timely service. Appreciate the good service and we will keep coming back.

By far the WORST EXPERIENCE with Enterprise that I’ve ever had!!! This is long but may save you some headache so please read the entirety of it. I’ve rented with Enterprise several times and at several locations but this one takes the cake. I’ve been a Unilocal member for close to a year and this will be my first review.
My reservation was for opening time at 7:30 in the morning. I arrived about thirty minutes early and seen some very interesting things happening. We all know that rentals cars are sometimes driven hard but the staff here drive them twice as hard as any consumer. Every vehicle I seen moved was like a low budget shot of a fast and furious movie. I would NEVER buy a vehicle from their car sales!
Anyways, 7:30 rolls around and I go in to pick up my vehicle. Much to my dislike it isn’t ready; it isn’t even on the lot. I was frustrated because I actually had made two reservations. I had made one reservation over the phone but forgot the number so I made another online, but neither was available… Then I was asked if I was going to be moving anything. This caught me slightly off guard but none the less I told them yes. Then they ask what I’ll be moving, at this point I’m thinking would you like to just go with me as well. They proceeded to ask me if would like a cargo van instead of the large pickup I had made a reservation for. I told them no and then the nasty attitudes started to show.
About 15 minutes later I was told that my vehicle was on the lot and was getting washed. 10 minutes later I was then taken to a Nissan Frontier. This would be fine except I had reserved a «Large» not small pickup. I was asked if this would do and when I said no they made it seem like I had changed my mind about my reservation and now wanted an upgrade, this wasn’t the case at all! They proceed to tell me that there isn’t a larger pickup available and start to call other locations to try and find one.
10 minutes later I was told they found one at another location and was sending a driver over to get. I asked how long it would be and was told very sarcastically that it was in Burke. I stated that I’m from a different state and don’t know where Burke is. They responded with it’s about 20 minutes away. So I say it’s going to be about an hour, 20 there and 20 back and they said yeah, if time is an issue I could ride with the driver to the other location. At this point I’m thinking this is completely ridiculous… but I decide to ride because time is an issue, it’s always an issue.
Here is where the fun starts! I felt like I was on an amusement park ride is how bad the driver was. The driver turned the radio to like a grunge rock radio station, «Lithium XM»! After working for 12 hours this was last thing that I wanted to hear. Then he starts to do something on his phone while driving… I’m like are you f***ing serious right now! He then asked me where we are going, like I’m supposed to know! After several u-​turns we finally made it to the other location. So I finally get checked out and I’m thankful to just be on my way.
The end right? No, not quite. After I finally getting on the road an information light comes on and states that the truck has low oil. I’m then instructed by another branch to take the truck to their local servicing department and have oil put in it. So a little time out of my day and a little money out of my pocket the truck got some oil and finally everything is good to go…
The staff seemed to be younger and could definitely use a refresher course on their training, customer relations and apparently need to retake their drivers test. I normally don’t write reviews good or bad but this is just something that I hope helps you make a better decision than using this location.

The second time I’ve rented here. Very slow customer service. Had to re-​enter my personal information even though I regularly rent from Enterprise. Had reservation and car was not ready immediately, had to wait about a half hour. Everyone friendly but doesnt make up for being very late to work.

Two words. Disorganized chaos. A majority of the staff is very young and inexperienced. There were several instances in which they simply were not experienced enough to deal with problem customers. Not only that, but they complained about customers out loud after they had left the facility which i found to be quite unprofessional. A few customer service training courses, more frequent visits from upper management and I think they could improve a bit overall.

Great team of people it really is with awesome customer service. These guys rock 5 stars all the way

We just finished Ragnar Relay in DC and I would not rent from them ever again. I’m running my complaint up to Corporate. If you want to be overcharged for a van rental, go to them. BUYER BEWARE, DO NOT RENT FROM THIS LOCATION.

I have been renting a car at this location (Fullerton Road) for at least a year. I have found the personnel to be friendly, cooperative, informative and professional. The Branch Manager, Jenna Staplefield, wears many hats and is superlative in all of them from washing cars to get them ready to punching out paperwork to get an individual in a car and on the road to mentoring a new employee in the ways of Enterprise. I have not met a single employee that has not been bright, energetic, and eager to take care of an individuals needs. Some people come into the office from a traumatic car accident needing to rent a car and the staff know what questions to ask regarding each insurance policy and their coverage. I rent a car twice a month to do my errands and at those times I am privy to all of the situations above. I am greeted as I come into the office by everyone with a good Morning Mrs. Robertson. They all know what I’m looking for in a rental car and my needs are always met to the max. So if you ever need to rent a car I would highly recommend that you go to the Fullerton Road Enterprise for your rental car. Your experience I know will be as fast and efficient as mine have always been. Good job guys and I’ll see you next weekend!
Nancy R

The best rental car experience in the DC-​area, I’ve had in the past ten years. Very professional, superlative service. Jenna Stapelfeld, the Branch Manager, runs a great operation and is completely focused on excellent (and fast) customer service. Two days ago, during a particularly busy period at the location, I watched her move between working with customers in the office to get contracts established, and then out to the lot to help wash and prepare a car. Dressed professionally in a skirt and blouse, it didn’t matter — she pitched in to lead her team in whatever needed to be done. That attitude reflects through the operation and I’ll return to rent a car here again. Thank you for your work.

In April I rented a car there for the second time thinking it would be a regular occurrence because my girlfriend lived outside the area. Unfortunately for me, I opted out of the insurance thinking if anything major happened I would use my personal insurance. Nothing serious happened, but what did blindside me was being 50 miles from returning the vehicle and a rock flew up on a major highway putting a six inch crack in the upper, passenger side of the window. Upon returning the vehicle I was informed that because it was a 2014 (Kia Soul) there were no aftermarket windshields available and would have to pay from the factory. $ 500 for the windshield and $ 160 for my two day rental. They were very unsympathetic to my mishap and could have easily waived the two day rental fees due to the large windshield charge in order to keep my recurring business. That will never happen, nor will I rent from Enterprise again. They called me today stating the $ 500 wasn’t enough to cover the cost of the windshield and wanted to know how I wanted to pay the additional $ 140 to cover costs. A two day rental ended up costing me over $ 800.
This may sound like it was my fault for not opting for their insurance, or because it was an «act of God», but a company that large can do better than this.

I needed a rental car while my car was being repaired at a nearby auto body shop. I called for a pickup and they were there within 10 minutes. They set me up in a really nice SUV.

Wow. Best rental experience I have ever had. The staff there were extremely helpful and nice, and when my car was illegally towed by Henry’s Towing from the public road behind the shop, the staff there handled getting the car returned, even though it was not their job. The prices here were lower than those of any of the nearby Enterprise locations also. While they asked me about rental coverage, I was not hassled like I typically am.
2 Downsides: very little parking (only street parking is available), so if you can be dropped off, that is obviously preferable.
Additionally, nearby gas stations are relatively scarce, so be sure to fill up on the way in.
I am not sure of her name, but the cute blonde girl that works there was the main person I dealt with, and she was just awesome.