Cummings Carpet One Floor & Home

The people who work for and run Cumming Carpet in Springfield are some of the kindest, most helpful people in business you will ever come across. Their impeccable customer service is second to none. My husband and I rehab houses all over Springfield, and this is the only Carpet store we would ever recommend. Their choices are abundant. The value is top of the line and when you want to shop local, this is the place you want to go!

Avoid! Long story short, being first-​time home owners, we got hosed on more than one instance when dealing with Carpet One during our one and only experience. We were treated very poorly; even the owner himself was above us as we weren’t a huge commercial job. They sell an inferior product at an inflated rate, and this is on top of the awful installation. We called and told them not to send back the same «thug» day-​laborers, and what do they do? Send the same two miscreants back. Their shoddy install cost us more since we had to pay someone else to fix it. When we talked to Bruce, he tried telling us about how this is how the product is made, blah blah. It came to a screaming match, that’s how unprofessional he is. In reality, after multiple (outside) professional opinions, it was the install that was wrong. The company wanted to blame us, claiming they explained what to do (when in reality no one did-​the installers flat-​out lied to their faces saying they gave us instructions). Overall a terrible experience that would of cost us half at one of the other dozens of local flooring places. Just when we try and help out local business, this is what we get. This place is a very unfunny joke.