Conicelli Toyota of Springfield

So, after a Terrible experience at Ardmore Toyota, I angrily called Springfield Toyota to find out if they had the car in stock that I was looking to own. When the woman answered the phone to which I forget her name, she was very kind and considerate of what I was looking for and stated that the dealership would work out the price for me.
I arrived at the store at 8:40pm. Bare in mind that the only contact I had with this dealership was ten minutes prior to my store visit. In the very recent past, I was working with Ardmore Toyota, Toyota of Glen Mills, and Team Toyota in the North East Philadelphia. After my arrival, I was pleasantly greeted by Donyae Dukes, who show me the vehicle that I was inquiring about. Ardmore Toyota told me that the vehicle would take 5 five days to arrive and the nearest dealership to them had it sitting there in the parking lot.
After viewing the vehicle, I then spoke to Tyler McLaurin, who is the sales manager. He exclaimed to me that he COULD NOT match the deal at Ardmore Toyota. Please also note that I had the same deal waiting for me at the Toyota Dealership in Glen Mills. At that particular time, it was just too far to go to at 8:30pm at night, but I could of waited till the next day to pick up the car. There was no rush to get it that night. However, Tyler and Donyae were so nice to me, that I would rather pay more for people who appreciate my business than someone who could careless of who I was, such as Ardmore Toyota. So, I made the deal with Tyler and Donyae.
I picked up the new Camry on Friday evening. I want to thank Tyler and Donyae for their exceptional service. These two exceptional employees are personable, friendly, and honest. That’s all most shoppers are looking for when looking to purchase a vehicle, at least I am. Next time I am looking for a new Toyota, and I am just going to shop here since I know I will be treat well.

Very upset with the way I was treated and how the sale was managed. Was told in the test drive, which occurred after a price was negotiated, that the windshield would be fixed. Was then told at the signing by the salesman that he can’t make those kinds of promises because his name isn’t conicelli.
I asked to speak to a manager but instead got the salesman relaying what the manager said. Which was fine initially. But when I tried to go to manager after a few back and forth the salesman got confrontational and aggressive like he was going to bump chests with me and told me to stay. And tried to physically intimidate me from talking to the manager.
I switched salesperson and finished the contact with a promise that windshield would be fixed. I came back another day to complete the deal with a check from the credit union. I was forced to wait for over and hour and a half to complete the deal. Even though I had a check in hand for the full price of the vehicle. And when I got the car the windshield wasn’t fixed.
Overall a horrible experience that I don’t wish to experience again.

(⁶⁸⁄₁₀₀)
To say that I am not pleased would be an understatement.
I’ve been dealing with Tri-​County Toyota in Limerick for the past 3 years and I’ve NEVER had a problem getting an appointment.
I recently moved so I called this location to see about getting a 5,000 mile check up.
It takes FOREVER to get through to talk to someone. Once I finally did get in touch with an actual person, the exchange was so odd. When I called, they asked me when I wanted to come in. I asked if I could come in today (Saturday) They asked me for my number and told me that they’d give me a call back. Uhhh, what? Well they never called me back. This is ridiculous. Guess who has three Toyotas? My family. Guess who’s losing out on quite a bit of business? This dealership.

Out of the Toyota dealerships in our area, this is by far the worst! Service was terrible and slow and the lack of customer service almost makes me want to rethink purchasing a Toyota vehicle in the future.

My family and I have bought cars from a previous Toyota dealer for the past 5 years, they didn’t have what I wanted. So I researched what I was looking for and I contacted this dealer via the phone and the Unilocal reviews helped me decide. I made it very clear that I’m not for the back and fourth when making deals.
They first told me I had a total loss on my car fax, then apologized to me and after I told them I would take less then a certain number for my trade. They low balled me by $ 500, so I walked out. They called me back and asked if I would come back in and they would try to get me to the number I wanted.
Sad! My sales persons name was Nick.

came here 3 – 4 times for maintenance, checkup, oil change, alignment, bill of health, etc.
they were kind and efficient, taking time to explain everything. We thought we had picked our «go-​to» service center and we were prepared to go out of our way to come here for every occasion we needed something done on the car (even if it cost more than local mechanics). they had won our trust.
and then we came across a real repair,
our dog had chewed through the airbag wiring harness tripping the «short code» in the SRS ECU module. I had attempted a repair on my own, Conicelli Toyota of Springfield said that the repair had been unsuccessful and that we would need to order a new wiring harness and that the cost of the harness would be $ 420. When I told them that I had seen the same part online for $ 320 they told me that I wouldn’t find the legitimate OEM part for under $ 420. (and with labor they quoted close to $ 1,000)
The thing is, the same exact OEM part was offered by Conicelli Toyota of Conshohocken for $ 320. (as well as many other dealerships throughout america)
next, I take the car to Conshohocken thinking i’ll just take advantage of their cheaper part and get the same procedure done, 10 minutes into checking the car the mechanic calls me and tells me that all he had to do was clear the SRS code, and that my fix had been successful all along. (SRS code is stored as non volatile memory in the SRS ECU and requires a $ 200 device to clear)
It’s very disappointing to see the level of dishonesty and deceit they’ve employed in dealing with me and my wife. Firstly, in trying to deceive the price of the part (and trying to convince us that the prices online were of non OEM parts), and 2ndly in lying to us by saying that my repair attempt had been unsuccessful when in fact it had been successful and all that needed to be done was to clear the SRS code.
My opinion? avoid at all costs

I want to begin by saying that I don’t write reviews often, but I couldn’t pass this opportunity to share my experience at Conicelli Toyota of Springfield. Investing in a car is extremely overwhelming. I brought three additional women who were very insightful and experienced fearing that I wouldn’t be able to get a reasonable deal for what I wanted. I wasn’t looking to settle for something I didn’t love and with my credit not being so great, I was beyond nervous. I was afraid that my salesperson was going to be pushy and not understanding. However, while searching through the internet and considering a number of different places to look for a 2015 Toyota Rav4, I decided to make Conicelli of Springfield my first stop.
As we approached the door, a friendly and handsome man greeted us. It was early in the morning and he was extremely pleasant. At that moment, we knew he was going to take care of us. Dwain Johnson asked what I was interested in looking at and BAM, next thing we knew, we were test driving a brand new 2016 Toyota Rav4. Dwain gave us the keys and allowed us to drive off without him, which was unexpected and much appreciated. Driving the car without a sales person was nice since there was no need for small talks as we took that opportunity to explore the car. Initially that wasn’t the year of the car I wanted, but what the heck, we drove off in it to explore (later) if it was a possibility.
After talking to Dwain about what I was looking for and what I can afford with my budget and credit– he worked his magic and got me the best deal, I think, for a brand new 2015 Toyota Rav4. Dwain was considerate, he never made me feel ashamed because of my credit. He definitely went out of his way to get me the best deal for my circumstances. I honestly can’t thank him enough because it’s unreal that I am driving a brand new car. Dwain was never pushy, he provided me with different options, and he was genuinely trying to help me. The group of women I was with was very intimidating, but Dwain won their approval because he made it a FUN experience instead of a dreadful one. Also, I spent a great deal of time there and yet he remained so patient and understanding. Dwain wasn’t trying to be cliché or anything he wasn’t. He kept it real and he was genuine in his deliveries. He did not give up with trying to work with my circumstances. For a first time person that is inexperienced with car buying, he has definitely set the standards really high for my future car buying experience. Dwain is without a doubt, THE MAN! He make things happen. Toyota of Conicelli of Springfield should know they’re lucky and blessed Dwain is one of the faces of a great car company. His approach and interactions with me increased my loyalty to the product/​services by providing me an outstanding level of customer care, he placed my needs before trying to move a car off of a lot. Well done, Dwain. Thank you for EVERYTHING.
One more person I want to thank is Vee (Virgilio) Pabon, the Financial Manager. Vee was responsive and up front with me about everything. I appreciate his time and him working with me to meet my needs. It’s evident that the team dynamic is outstanding. I highly recommend Toyota of Conicelli of Springfield.

After numerous years (over a decade) of coming here to get my Toyota serviced, I must say I am truly disappointed in the recent service I have received here. There was an extended warranty on the driver side sun visor & after calling 5 times, I finally got an appointment to get it repaired.
Mind you, I never had the experience of having to call multiple times with no return call occurring as promised. The manager was not responsive & the people who answered the call could not give basic information such as the prices for the service requested. I am disappointed in the recent service I received in simply calling this facility. I hope in no way this is a reflection of the actual service that will be rendered on my vehicle.
Despite the recent disappointment, the service staff remains polite, informative, and helpful. For the prices you pay, the service from beginning to end should be optimal. I got to the dealer at 7:40 am with an 8am appointment and was informed that the technicians don’t start until 8:15 ish. I was stunned & walked away wondering, how does the dealership open at 7am when the technicians don’t arrive until after 8am, what in the world?
Ugh

It was 7:21 on a slightly chilly Tuesday evening. I sat on my bed… slumped, defeated, and wearing stained pajamas. I had come from another dealership where I was told I would need a cosigner and that was the only way they could help me. What was I going to do??? I needed a car and my credit was terrible.
Enter Conicelli Toyota. I figured I would give it a shot. I filled out the pre approval online, called and got connected to Maria, my saleswoman. She was kind, nonjudgmental, and told me she would call me back. Thirty minutes later I was approved and my new Camry was waiting for me at the dealership.
I have never been so impressed by the friendliness, professionalism, and kindness Toyota Conicelli (and especially Maria Garnett and Steve) showed me!

Awful experience! We dealt with a slow, ineffeciant sales rep with less knowledge on the vehicle than I had. It took over an hour just to get a test drive! Then when we were finally able to look at numbers they refused to tell us what they were offering for our trade and showed me insanely high numbers for lease we were interested in, after pushing for the trade numbers they were insultingly low (had the trade appraised multiple places). This place is not «a nice to place» to do business as advertised, it is a nice place to get ripped off. This sales team is the reason car sales people get a bad rap!

I was loyal to this dealership for two vehicles of my own and even sent family members there to purchase/​lease vehicles. I regret all of it.
Their service center is filled with miserable people in the office and dirtbags in their garage. Their sales people are either snakes or inexperienced high school graduates. I once brought my car in for a tire rotation and an oil change. Left the dealership after two house of waiting, only to realize my tires had never been rotated.
I finally realized my mistakes and decided to leave the dealership after my lease was up. After trading in my vehicle I was hit with fees out the wazoo. For what? No one could answer me. I understand it’s part of the lease agreement that you may be charged for damage to the vehicle, but there was no damage. They wanted double what my payment was a month for «vehicle disposition fee.» They refused to waive that fee even with my families long time loyalty to their dealership. Terrible customer service and appreciation.

Very fast thoughtful and considerate of my needs. Just leased a 2015 Camry and Joe Hicks covered all of the bases. I’m a repeat customer and would do business again.

Went in for an oil change at 800AM… thinking it will be quick since not many people are here yet.. IT IS 940AM NOW!!! I am no technician but I think I can change the oil in about 40 mins NOT 1 HOUR AND 40 MINS AND COUNTING!!! This is horrible… go to pep boys

Made an appointment and took my car in for my Toyota Care scheduled mileage inspection. I was welcomed by friendly gentleman who took my keys and told me to go inside. I was helped by Christina. She went over what they were going to do and asked if I was going to wait. I said yes and was quoted 1 hour and 15 minutes. This is where my pleasant experience ended.
The waiting room chairs are extremely uncomfortable, the TV was on but no sound… not even a vending machine to grab a drink or snack! (Ardmore Toyota offers you free coffee, comfortable seating area and a big screen TV, that you can hear!)
After about an hour they told me my car needed brakes and it would be $ 300! I declined their service knowing my personal mechanic would be cheaper. The said no problem they would just need to put my car back together.
About 30 minutes later I watched the mechanic walk my keys in and put them on Christina’s desk. I then watched for approximately 20 minutes as she proceeded to do various tasks, leave her desk, even go under her desk to text on her cell phone. We are now approaching the 2 hour mark!
It wasn’t until I approached her desk to inquire about my car did she awkwardly mumble something about multitasking. All she had to do was rip off the top paper and give me my keys. It took 30 seconds!
No consideration, poor customer service and unfriendly waiting room.
I will never go back!

A very good experience with both the showroom and service department over the last ten years. Will write more at another time… but I have been well cared for and just recently bought a second car there. Very professional all around…

Just went in for service, but a very positive experience. I’m still relatively new to owning a car in the city, and when it came time for my 5K mile checkup I was having a hard time finding a Toyota dealership that didn’t sound like a bunch of shady-​ass grifters based on the reviews.
But everything here went very smoothly — made an appointment online, the service cost exactly what they told me it would and was finished in exactly the amount of time they told me it would be, and everybody was as nice as could be. I’ll definitely go back here for my next 5K.

I haven’t left a review for company in years, but today I am so angry that I have to warn others.
If I could give this place negative stars I would.
I bought my Toyota from Conicelli Conshohocken (fantastic people, fantastic place) and had a wonderful experience there. Since I lived closed to Conicelli Springfield, I thought I would get the same experience here. Boy was I wrong. I took my 2014 Toyota into the body shop for its maintenance checkup and waited over 2 HOURS for the check up to be completed. Having had the same checkup done twice before at different toyota dealerships, I know this is beyond the normal wait. I dare anyone to me that this is the busiest Toyota dealership in the tri-​state area.
However, that wasn’t even the worst part! After I got my car back I noticed that two of my tire rims were seriously scratched up with the outer plastic peeling off. The rims covers were extremely old looking and dirty. They looked like they were 3+ years old, completely different from the other two tire rim covers on the car. When I bought the issue up to the service team they accused me of having scratched them on the bumper myself, which is ridiculous as both rim covers were on opposite sides. Unless I drove on an extremely narrow one-​lane road that was narrower than my car, this is all complete and utter bullshit!
Only two possibilities could have occurred. Either they made an honest mistake and switched the covers when they were rotating my tires (which they denied could have ever happened) or they stole my new rims and put in destroyed older versions. Now I worry that they tampered with other parts of my car, such my brakes. I am taking my car to a private individual to have the brakes examined.
I will never return to this place ever again. To all others I say, RUN AS FAR AS YOU CAN. DON“T EVEN LOOK AT THIS PLACE!

CON ARTIST are here!!! Run the other direction so you never have to go through what I experienced. Sean was the salesman that sold me a 2008 scion and completely lied to my face stating everything including warranty was included to the asking price. When looking at the documents, found out 20,000 was on my bill. No one mention anything to me about this when they rushed me to sign papers. I tried calling all the people that assist me but they all are avoiding my calls even when I left a voice mail to get the payment straighten out. If you wanna get taken advantage of, then this is the place to be ripped off.

Great experience!
This was my first time getting a car at a dealership, we were looking for a Prius. They just got a used one which has not even been serviced, but was in great condition and very low miles, which is very unusual since it was an older model. The price was pretty good, and they did not lower it by much since Prius’s are in pretty high demand esp for the price we got. Louis was great at showing us everything and was not pushy at all. The whole time we were there we did not feel sold to or uncomfortable at all. We ended up buying the car on the spot, and while all the paperwork was done we got our other Toyota serviced which took about 20 minutes. We were able to leave the new car there for a week since we didn’t want to have it in the city yet, and they were very accommodating about that.
PS, If you check in on Unilocal,you get $ 35 oil change… but it’s the same price they charged us anyway without the deal. lol
PPS. They also provide free state inspections for life!

Review is of the service department. Given that most dealership service departments are extremely busy with lots if people working them, your experience may vary.
If you buy your car from Conicelli, they give you free state inspections for your car. Emissions are on you. So I called up first thing this past Saturday at 8:30 to see if they could take my car which I bought there last year. They told me they could get to it if I was willing to leave it for later in the day as they were very busy.
Dropped off my car at 9. The service people who took the car in were very friendly. I even chatted with one of them for a few minutes about general car stuff. I left it there and went about my day.
One important thing I left out til now. The car I have has 31,000 miles on it, and nothing has been changed yet. Leading up to the inspection, I started hearing some grinding in the front brakes. I expected to have to shell out for front pads as part of the inspection. I even mentioned that when I dropped off, and they said they’d let me know. More on that shortly…
I hadn’t heard from them so I came back on my own at 3:30. Turns out my car was in the bay being looked at when I arrived. So I decided to wait there.
I get the guy who worked on my car about 20 minutes later. He informs me that the car passed. And yes, the brakes in the front were a little worn, but still passable, and that I should get them changed next time I service my car.
Ladies and gentlemen… I know they exist, but it sometimes seems so rare. We have an honest mechanic at a dealership. Here, he could have easily told me that I needed the brakes that day and I wouldn’t have known any better. They would have made that sale. But they were more than willing to let the business potentially go to later, or let me get it somewhere else if I choose.
Maybe things are different now and I don’t know it. In my younger days I’m convinced I got burned by mechanics at dealerships, and I’ve heard horror stories from people who worked at dealerships about dishonesty. So you may understand my level of satisfaction when I feel I was treated fairly by one. And I will say that I left Conicelli feeling like they treated me fairly.