Comfort Inn

Worst hotel ever! I had to book 2 rooms for my family here and everything thing was so unorganized they hated their stay there. They complained bout the breakfast and the service was always late.
Oh and let’s not forget the asshole security guy that was basically kicking us out while we were checking in my family. I was making a phone call out side while they were checking in and he came up to me and asked if everything was ok I said yeah everything is fine! Then later on while me and my cousin got in the car and we were just sitting there until my family take their bags to the room and come back out to take them somewhere to eat. Well the security guy comes up to the car and asks what we were doing??? LIKE WTF YOU MEAN we weren’t causing any problems we didn’t have music on to cause distractions or anything but well that asshole was like why are you staying in the car and I said that we are leaving just waiting on my family so we can leave so he decided to go stand in front of our car making us feel uncomfortable then came around again and kept telling us to get out of here I was getting so angry I wanted to go talk to the manager and complain but I didn’t wanna cause problems and I also didn’t have time at the moment. So I ended up leaving with my cousin and I send my family the address of the restaurant I was going so they can meet me there. NOT A VERY WELCOMING PLACE never will I ever book this hotel for anyone I know ever again will definitely take them to the Hilton so they won’t have to deal with this bullshit. And if I get a chance to back there I would only go just to complain about the worst experience of my life

Brought my out of state family here for a base camp into Washington, DC. Staff was so friendly, rooms clean, wonderful hot breakfast in the morning included. Cookies after 5 pm, and hot coffee and tea available all day. The huge perk was the free shuttle to the near by metro station (Fraconia-​Springfield) blue line. Takes you directly to Arlington, National Mall area! No changing stations. They also will shuttle you to the near by mall, which had great shops, restaurants, and a target for last minute needs. I can not even express how wonderful the staff was! Khan the front desk manager brought us utensils when the fast food delivery forgot. Monica the AM front desk clerk helped me and my family with our slew of questions and even gave great advice to avoid traffic out of town when we left! Awesome, affordable, clean, friendly, quiet little gem outside DC!

I really enjoy staying here whenever I’m in town. Rooms are clean and it’s a great location

You get what you pay for with this Comfort Inn. An above average hotel in this area probably runs you around $ 150 after taxes. This is not an above average hotel. The accommodations are old, but our room was clean. Towels were well-​stocked. The staff is friendly, but not at all attentive. The front desk staff on the Saturday we checked in all appeared and acted like they were in high school. The young woman who initially greeted me upon arrival didn’t actually greet me. She looked up from her computer and stared at me like she didn’t know why I could be waiting at her front desk at check in time. The staff didn’t get much better as the night went on. Coming back from dinner, one guest had been waiting for 30 minutes on someone to materialize at the front desk. She called the desk from her cell phone and stood there while it rang and rang and rang.
The complimentary breakfast was the most basic of basic, but there was a waffle maker. We almost gave up on the continental and left the hotel for a fast food breakfast, especially upon discovering there was no fresh coffee.
When it comes down to it, this hotel is centrally located and that’s the only reason to stay here. The metro station is just a few miles away and easy to get to via main highways. The big new Springfield mall is just across the street so there are plenty of dining options nearby. Next time I think I’ll spring for the Hilton across the street.

Breakfast is absolutely awful. The shuttle has a broken air conditioning system and smells like body odor. The beds are hard and stiff but the pillows are soft. Overall it was a decent experience and conveniently close to the metro which was my main priority.

I am a platinum member and wouldn’t accommodate me when they put me on the 5^th floor and had NO internet. When I asked when they were going to upgrade I was told I am not the only one complaining, I had only 2 bars on the 3^rd floor during a previous stay. They do have a choice for breakfast for cereal, breads, and refrigerated (yogurt and hard-​boiled eggs).

Pros: close to Springfield Mall, courtesy shuttle to metro but runs late, complimentary breakfast.
Cons: very dated – No flat screen TV, no fitness center but shared w/​Hampton Inn. Front counter staff both day and night rude.

Decided to stay here for one night, as a stop over, on our way home from Florida. The only good part was the Khan, at the front desk. Saw another review, stating the same thing. He’s as polite/​professional, as you’ll get.
Room wasn’t ready when we arrived, but that’s OK, as we were a few hours early.
First thing’s first, try not to book a room here, if you have to, make sure there’s no event/​party scheduled at the same time. We came downstairs in the morning, and the lobby looked like a scene from Animal House. Cups/​garbage everywhere. We walked out a side door, and one of the windows, to a party room (?), was not only broken, but looked like someone tossed a chair at it. Cracks, and a chunk of glass, missing, from the center of the window. Safety issue here?
When you get to your room, especially a king size suite, make sure it is actually cleaned. I was finding old beer cans under the pullout couch, so obviously they don’t «clean» the room. The bed was comfortable, though, and the shower had good water pressure.
On to the bathroom. Make sure there are extra rolls of toilet paper. They give plenty of towels, but no extra TP rolls.
The morning crew at the front desk looked like we woke her up. Not dressed well, either, as we have seen at other hotels. At least they wear nice clothes (sweaters/​suits/​etc). This woman, although nice, looked like she was in a t-​shirt and sweatpants, and that we woke her up, when we came down, at a little after 6.
Breakfast is to be 6am to 10AM. 5 min’s after 6, and not even ready. Lights were still out. No one answered when she called, to check on the status, so she went to look, herself. They were behind, due to the party from that night, so they didn’t get a chance to finish getting it ready.
All in all, a typical hotel. If you want no frills, sleeping in your car may be a step up, from what we experienced at this location.

I’m only giving this hotel 1 star because I can’t give it 0!
I do not recommend this hotel to anyone, whether you’re here for business or pleasure. The service is sub-​par and the rooms are disgusting. The sheets are old and have cigarette burn holes on them and the carpet is filthy. I literally slept in my clothes! Breakfast has little to be desired, the best part was the make your own waffle (probably because they had little to do with the process).
Customer service is pretty nonexistent. The front desk personnel will give you whatever answer they think you want to hear and not follow through on any requests.
Their conference room is not proffessional, its dirty, the wall is peeling off and/​or bubbling up from water damage or cheap wallpaper (take your pick), there are cords taped to them, and the ceiling tiles are stained. Aside from the appearance, my group had a laptop stolen out of one of their «conference rooms» and the staff acted as though they could do nothing. The manager then suggested we call the police, at which point we did. Once the police arrived (15 minutes later), the manager states that the hotel video footage for that day, disapeared. So as you could guess, the police were unable to take further action.
You would think they would try to keep our business as a corporation (we utilize a lot of hotel conference rooms across the US). Working in the customer service industry I see no excuse for being treated so poorly in a place that is sub par. Even in a dump, such as this, customer service will go a long way and at least keep some people coming back, but definitely not me or my company.

The rooms in this Comfort Inn are pretty tired, but it gets four stars for a comfortable bed and especially for Khan, the gentleman who was on duty at the front desk the evening I checked in. In fact, Khan saved me that night.
I was supposed to stay at the Embassy Suites in Crystal City, but for some stupid reason, they gave me a smoking room that absolutely reeked of cigarette smoke and I was told it was the last room available. No other hotels near the Crystal City or Pentagon City Metro Stations had any availability at all, and I had to search all the way at the southern end of the Blue Line to find one that did. That was the Comfort Inn in Springfield, and it was Khan who held the room for me in my time of need as I slowly made my way to his location on the Metro. Further interactions with Khan at the property further demonstrated his kind disposition. Note to Comfort Inn: Khan is a keeper!
Marcus, who manned the front desk the morning I checked out was also a gentle soul. Someone at this Comfort Inn knows what they’re doing in the hiring department.
Wifi in the room was dodgy.

On a recent family vacation to Washington DC my family and I stayed here. We had a wonderful experience. The staff that worked at the front desk were extremely friendly. There was a continental breakfast that included eggs and waffles. Make sure to get to the breakfast early… like shortly after it starts. If you wait until 8AM or later there is sure to be a large crowd in the breakfast area and you will be lucky to get a seat. We would get there at 6:30AM/7AM most mornings.
There is a Manager’s Reception Monday-​Thursday 5:30PM-6:30PM with $ 1 beers, $ 2 glasses of wine and free food.
The rooms are decent and the beds are comfortable. The décor could use some updating but I can definitely overlook that.
If I had to say anything negative it would be the pool. The pool at the hotel next door and it was very small. We had so many other things planned that we didn’t have time to go to the pool anyway.
Overall we had an excellent experience and would definitely stay there again.

I recently spent a night at this comfort inn. Although the room was clean, the elevators reeked like cigarettes. At 9am the fire alarms went off and none of the staff could tell us if this was real or not or just a practice. When us and the fellow guests finally got outside no one again let us know what to do or updated us on the situation at hand. It would have been comforting if someone could have alerted us on what is going on. They finally let us in and again no one updated us on the situation. At this point we figured to get breakfast. The bacon was awful. There was no juice left, no one refilling juice. Every pastry tasted like blueberry. I would definitely stay at another comfort inn but not this one again.

Run of the mill hotel. Clean and basic.
Certainly appreciated the free chili/​cheese dogs. :-|
Actually. There was free beer. You can’t beat that.