Clothes Mentor

Great clothes selection! Went in to find a dress and left with a couple awesome finds! Great prices!

I read some of the previous reviews and I was not sure how this would go. The staff couldn’t have been nicer and more helpful. I dropped off a few things to be reviewed and they texted me about 30 minutes later. I went back later that day and there were different employees and they were just as nice. I walked out with a few bucks in my pocket and the whole experience was top notch.

My first visit to Clothes Mentor Springfield :
Was told this store has great best place to get designer bags and clothes, BIG DISAPPOINTMENT! ! It looked more like a thrift store was a big mess. Not a lot of designer names and the little name brands look very used was told they only take items that look new. The staff did not seem like they wanted to be there and was very unfriendly. I will never walk into this store again. The way the store is run I don’t see the business lasting for very long.

I moved to Brookhaven over the summer and was thrilled to see there was a Clothes Mentor near my new home. I needed a new wardrobe because I had given birth recently and was no longer in maternity clothes. The staff was lovely; they were extremely kind, friendly, and patiently explained how to find my size throughout the store. The store’s organization is impressive and all of the items I tried were in excellent condition. I know some reviewers are bothered when items they try to sell to the store are turned down, but the upside of that is you can count on the merchandise to be new or like new. I for one am glad they have high standards. It sets them apart from donation thrift stores and really makes a difference in the shopping experience. Bottom line, I bought several shirts, jeans, jewelry, & coats I’m excited to wear and get many compliments. I’ve sold several items in my closet that no longer fit and don’t take it personally when a few are declined. This is truly my favorite store and I’m so glad they are so organized and have such high standards in what they buy & sell.

I never write reviews but this might have been the Worst experience I have ever had selling clothes I have often sold before to platos closet and had a great experience. Found the staff very unhelpful. I called this morning asking if they were accepting summer clothes. They said yes. I brought all high end clothes in good condition (lily Pulitzer, Express, anthropologie, BCBG) on hangers they told me they would not accept on a hanger and gave me a Basket to put the clothes in. 3 hours later I did not hear from them so I called not only did they have my basket under the wrong name they offered me 4 $ for one dress that I originally paid 75 for from express and still had tags on. When I asked why that was all they took the cashier informed me that they were not accepting summer clothes. If they would have told me that when I specifically asked on the phone I would not have wasted my time! Will not be back.

I found the staff to be friendly and helpful… got a few offers to hold items for me so I didn’t have to hold things in my hands. The store is really spacious and well organized. There seemed to be a good selection of clothes and shoes.
My only issue is that I wear plus sizes and while there was a pretty decent selection, most of it was not my style… at all. Good place to find work clothes, but not too much trendy, fashion forward stuff. I ended up with a blue sweater for my fall wardrobe. I think the prices were reasonable as well.
They also offer a loyalty plan, sign up with your email and after you get 250 points ($ 250), you’ll get 20% off.
I’ll be back!

The rehearsed speech that is quickly spoken as soon as you come in the door is extremely overwhelming and impersonal. Would rather a «hi how are you today» then shoving all of this information down my throat when I’m only 3 steps in the door.

I wish that the owner’s comments were accurate but they are not. And, it is clear from what other reviewers have written that my experience is not at all unique. I did send a private message to the owner but I have not heard back.

So I decided to sell to Clothes Mentor this time. I was greeted by a lovely associate, she went through all of the selling guidelines and I thoroughly understood them. I was told that I could leave or wait the 20 minutes it would take to look over my items. I looked around for a couple mind then left the store. Came back in and my transaction was complete. They decided to take 3 items. A pair of Coach loafers that I’ve owned since 2009, badly scuffed bottoms. A pair of yoga pants that I’ve worn over and over. And a red Old Navy top. I received $ 16.50 for those items. Now I was told that anything over 2 yrs old wasn’t excepted. I also had at least 7 wristlets, 1 other pair of shoes and 3 bags in which 2 were Coach leather which never runs out of style. Anyway, there is a neighborhood yard sale in my area in May. I’ll just sell my things there along with a few other things.

Went here looking for jeans for my daughter she was able to find 2 brand new jeans saved lots of money because they were both high end brands I will be back to shop for myself

This is a great store! It is clean, the staff are friendly, and the clothing and bags are great. They are wonderful when I come to sell clothes. I only deducted one star because I have never bought anything just because I don’t see anything really my style, most things are sort of older in style. However it is great if you are looking for that style! I will definitely sell to this store again!

I came to CM looking for work clothes. My first choice for consignment shopping is Plato’s Closet, but they’re not a good choice if you need clothes that won’t make you look like a teenybopper. I wanted to make a good impression at my new job, so I stopped in here yesterday and picked up some career wear, namely, four tops.
As a previous reviewer mentioned, most of their clothing is rather matronly. The tops I bought are all boatnecks, the kind of tops mostly favored by menopausal women to keep from getting overheated by hot flashes. But hey, they look great with dress pants, and I can always wear a scarf to cover up the drafty necklines and give the tops a more youthful look.
For about $ 40 I got four cute tops for work. All were clean and in good condition; two still had their original store tags!
I’m deducting two stars for the atmosphere. The staff was friendly, but I couldn’t shake the feeling that they had a whip cracked over them to be that way. I’ve worked in enough environments in my time to know slave driving when I see it. I saw a man behind the counter who had a proprietary air about him, and I guessed he was the owner, especially judging by how he kept checking the cash registers (as if he feared theft from his employees) and also by how cowed the staff seemed when he was around. Poor ladies. I hope it gets better for them.

I really wasn’t that happy with this place. It beats Plato’s Closet only in that the staff is not surly teenagers who ignore you most of the time. However, this staff is super chipper and have a whole memorized spiel that they give to everyone who walks in the door. No big deal; I’m sure they’re required to do that.
There are tons of clothes, but I found literally nothing I wanted. A lot of it was pretty middle-​age (and frankly, matronly.)
My real issue was with trying to sell them some Kate Spade purses. They were current styles within the last 2 years. So they told me it would take about 40 minutes to price them, which I think is excessive for 2 items, but I guess they go strictly in order of who got there first. As I was walking away, I heard a lady ask if the tote bag I just turned in was for sale because she really was interested in it. I come back 40 minutes later, and they tell me that they don’t want the tote bag because it had marks on it (not true – both of these items were used for a total of 3 weeks tops because I ended up not liking them). And as for the handbag I brought in (ARV $ 210), they offered me $ 35. I couldn’t believe they didn’t take the tote with practically a guaranteed buyer. Look, I understand depreciation and I understand that they have to turn a profit, but I was at least expecting $ 50 for the handbag. They had some DB bags there but nothing else even close to designer. I just kind of had to laugh, grab my bags, and get out of there. I can’t really see myself going back.
But if you have a bunch of clothes that you just want out of your house and don’t care how much you get for them, this might be an option.

Great service! Always sell items here for fair price! Way better pricing then platos but incomparable bc they target different audiences! Friendly workers & Verny neat and organized layout

I give this place 3.5 stars. Overall, the store is okay.
Selection: The selection of clothing is more for older women or for any one looking for business, business casual clothing. There is a good selection of petite sized clothing as well.
I love the jewelry selection! A lot of vintage and unique pieces. They also sell brand name jewelry such as Tiffany & Co., Hermes, and Juicy Couture.
Selling: I brought a lot of clothes and designer bags such as Gucci, Kate Spade, and Guess but they said my bags were not in style within the last few years. The store does not take any junior sized clothing or any even number sizes.

A joke of a place my mother took a bag of clothes to this place and they only bought 3 items they claimed the others had flaws. Flaws pleases they were name brand clothing with the tag still on them. This place is cheap and doesn’t want to pay out the money they want you to come on there and buy from them what a joke stay away

Awesome awesome store! Very well organized, great prices, appealing atmosphere and quality clothing! My new best kept secret.