Children’s Therapy Center

My autistic son has been to CTC for almost three years now, we go for OT in Sterling and Springfield office for speech as there are no available ST’s in Sterling. The therapists are really excellent and my son always looks forward to his appointments. He’s also made a lot of progress. Yes they do have a $ 25 cancellation fee and I have paid it a few times. I don’t think it’s a big deal, most other medical offices have a similar policy.

After a long time of being on their waiting list, they finally allowed me to make recurring therapy appointments for my daughter. Unfortunately my daughter got very sick on the day of one of her appointments and I had to call and cancel. They told me it would be no problem.
A week later, I got a bill in the mail for a $ 25 missed appointment fee. I called and asked why they’re billing me when I called to cancel the appointment, and their extremely rude billing lady told me that I have to call 24 hours in advance. I explained to her that my daughter was sick and her sickness is out of my control, and I don’t bring her to appointments when she’s sick. The billing lady says «I understand but we have a policy».
I asked her what I’m supposed to do, bring my daughter in and let her infect their staff and all the kids in the waiting room? And she told me no I’m not supposed to bring her in, I’m just supposed to cancel and pay the cancellation fee. I told her that’s ridiculous and I wouldn’t pay it.
I decided not to do business with these people and cancelled all of her future appointments. Their billing policies are offensive.

The gratitude I feel for this place is huge. I am so humbled each time I visit there. Both my kids have been here for about two years now. They have come a long way. If your child needs PT, OT, ST then bring them here. They treat wide range and spectrum. I have seen infants to high teen. The staff and Susan Syron are just wonderful as people and amazing at what they do. They have two locations in Springfield and Sterling.