Capital One Bank

****This review would be for TEN… Count ‘em folks…1,2,3,4,5,6,7,8,9 and 10 – Yep, 10 STARS if I could possibly make it that, but I can’t so I will go for the max… which is five stars. I received the absolute BEST CUSTOMER SERVICE EVER yesterday, Thursday March 31^st, 2016 in Springfield, VA at the Capital One Bank Branch on Commerce Street. AMAZING Customer service is pretty much obsolete anymore; so you can imagine my astonishment after being approached and being helped on such a personable level that blew me away! It gives me great pleasure to acknowledge the person that made my day yesterday… it was Relationship Banker BAIRON AGUILA!!! He is not only awesome but a breath of fresh air to know that there are a few professionals left out there in the banking industry that honestly go out of their way to help someone. He went above and beyond the extra mile and I feel honored and blessed to have met him! Let it be known that I was NOT a Capital One Bank customer prior to my arrival at his branch. I attempted to open an online savings account and I was having issues getting into the system. I went into the branch on Commerce Street in Springfield, VA and as soon as I walked in, within 3 seconds, I was approached by Mr. Aguila. I explained my situation and he offered to call the Capital One Customer service department and see what he could do to get my problem corrected. To make a long story short, Capital One 360 is different than the Capital One branches here in Northern Virginia. So, instead of opening my account with the online bank, I opened it with Mr. Aguila. He won my business with his professional, personable, going the extra mile approach and I am more than impressed with his services and skills. Not to mention the fact that he made the account opening process so very simple and minimal that I was out the door within 10 minutes if not under!
If you are thinking about switching banks or maybe opening a new checking or savings account but don’t know where to go, I CHALLENGE you to go see Mr. Bairon Aguila :) You will be more than happy with his services and he will definitely take care of you! Not only does he deserve a pat on the back, a handshake, a raise and a big fat bonus for his «AWESOMENESS», he gets the 2016 BEST RELATIONSHIP BANKER EVER AWARD in my book!!! THANK YOU BAIRON AGUILA! YOU MADE MY DAY AND YOU ARE THE REASON I AM NOW A CAPITAL ONE CUSTOMER — -YOU HAVE A TRUE GIFT OF MAKING PEOPLE HAPPY AND HELPING THEM AND FOR THAT, I OWE ALL THANKS TO YOU!!! GO FOR THE GOLD BUDDY!!! :)
Sincerely,
New checking & savings account customer April :)