Betty’s Home Appliance Service

I used to be a big fan of this company, but recent experience has changed my mind or least made me much more cautious. The over the range fan in my microwave was suddenly making a loud noise and so I called the repair company. The repairman was convinced a bird or something had gotten into the vent. Not the case. Then he said the motor was bad and needed to be replaced. But the motor worked fine — it was just rubbing on something making the noise. When he checked on the new motor he said they were no longer available because the unit was about 8 years old. NOT true when I searched on line. My search also found a website with a video which showed how to solve the problem. I followed the video and solved the problem for about $ 2 — the cost of 4 rubber grommets which had previously melted and caused the motor to sink lower and rub on the housing. When you can find info and how to fix something on line better than the repairman changing you about $ 100 for a visit that fixes nothing — why use them again!

Our fridge at work suddenly stopped dispensing water and soon after stopped making ice; after calling a local repair company and having a horrible experience I called the manufacturer and they referred us to Betty’s Home Appliance Service.
Geneva took my initial call and set my appt. she was very professional & asked a lot of questions to better prepare their tech Mike G, he was able to come out a couple weeks after I called which I thought was a very appropriate time frame for the NOVA area.
Mike G. is very knowledgeable & patient, we apparently bought a complicated fridge and he has ordered quite a few parts and will be here for the third time in the next week and the water is working great and hopefully the ice will be working soon too.
He has educated me along the way; that has been helpful to update my staff along the way.
I highly recommended Betty’s Home Appliance Service.

I don’t often write reviews, but this company had such bad ones that when they were selected to do my Frigidaire warranty repair and I saw the bad experiences, I was very very nervous. It seems only fair to come back and share my positive experience to prevent others from being quite as nervous as I was.
I was given a five hour window, which isn’t awesome, but told I could call the morning of to find out my place in the queue so I could get a better idea of the timing. I was 3^rd out of 6^th, so imagine my surprise when I get a call 15 minutes into the 5 hour window saying they’re on their way. In fact, I ended up being the late one! They waited for me, which was great. They already had their fix-​it plan and they swapped out the control board in my microwave and put everything back together faster than I could find and print proof of purchase. Then they accepted my condo deed (new construction) as proof of purchase when Frigidaire had me on the phone for an hour and a half arguing over why my multiple closing documents weren’t sufficient (I had prepared for another fight), and they were off. I think they waited for me longer than they actually took to do the repair. A day later, my microwave clock is no longer running fast (I’d know by now, it gained two minutes a day). I would not be nervous if I were assigned them again.

We have always had good service from Betty’s. I’m not sure what happened with the other reviewers, but they have always been professional when we have dealt with them. We’ve been using them for dishwasher and washing machine repairs for about 15 years now.

My Frigidaire Gallery was having a problem with water pooling in the bottom of the fridge. I found several companies on the internet for Northern VA. Betty’s seemed to have the best price.
The service from the technician who came out was outstanding. He called 30 minutes before he arrived (per my request) and he was very friendly and did not mind me asking questions. He explained what was wrong and was able to fix the problem in about 30 minutes. All in all, the repair costed $ 149.85. The price was very fair given the level of service I received and comparative prices from other companies. They also accept credit cards and email you a receipt right on the spot.

I had Betty’s fix my Frigidaire microwave. The repair man came was nice enough and he fixed my microwave in a total of 30 mins, it works fine. But they will rip you off!
The total repair cost $ 232.28. This is insanely high for a repair of this sort. They charge flat rate of $ 90 for coming out to diagnose the problem whether or not you get it fixed. They explained this when I made the appointment. This seemed high but I was relieved to find someone that would work on my specific model. The guy spent about 15 mins taking apart the front of the microwave to figure out the problem, then when he determined it was a switch, he went back down to his truck to get the part, and by the time he came back up and replaced it it had been a little less than 30 mins. This means that the actual repair took no more than 10 mins.
I was charged $ 167 total for labor, so $ 90 for the initial fee, then $ 77 to pop the switch in. When I called to speak with someone about the outrageous fee, they said they charged a flat rate for labor too, on top of the initial $ 90.
Then to top it off, they charged me $ 65 for a part that I could have bought online for $ 5. They said that they purchased it directly from the manufacturer for $ 35, then just tacked on an extra $ 30 for the hell of it. Maybe this is standard practice, but come on? Doubling it when you are already ripping me off on the «labor» cost.
I would only go with these guys if you are desperate and don’t mind being ripped off. At least my microwave works.

These guys certainly have a few sour reviews here, but I just wanted to let you know how things went for us. We had a dishwasher that was new and was having issues. The guys from Betty’s came out and figured out the problem, and fixed it… and also left us with some great advice on how to make our dishwasher last longer and clean more effectively.
I would certainly recommend them!

I had my LG Range serviced under warranty by Betty’s Home Appliance Service. The whole process was very rocky but that’s all because of LG. My technician was Sam and he was very nice and knew how to explain what was going on (more than I can say for LG). It took three visits to fix one small issue and that’s because LG wasn’t very cooperative. Sam did some extra investigating and figured out the problem without LG’s help. He fixed the issue on the last visit. I’m happy with Betty’s but unhappy with LG.
One suggestion to Betty’s is to send business related items like invoices via a more official email address (something other than a gmail account). My invoice went straight to the spam box.

I had a very good experience with this company. They replaced the cracked glass on my Thermador cooktop after a roasting pan was dropped on it. Their price was reasonable, their repairman was courteous and knowledgeable, and they were flexible with scheduling. I would certainly use them again. If I had any complaint it would be that they didn’t return a call very quickly.

My wife and I remodeled our kitchen with what we thought were quality appliances from Whirlpool. Well, that was not the case. Our second oven died on us 7 months into owning it. I called whirlpool, they linked me up with AE factory service. This is where my nightmare began. I literally took off of work FIVE (5) times for AE to fix my oven. We have a 5 year warranty with the appliances, whirlpool told AE this from the beginning. AE insisted on charging us each time they showed up. Each time AE came a different tech showed up and had no notes that they had been there 4 other times. It was as if i was living that movie ground hog day. On AE’s last visit (still didn’t even have a part to fix the oven & tech didn’t know he was the 5^th guy from AE to take our oven apart, I called whirlpool and demanded someone else. They linked us up with Betty’s appliance and this is where the sun begins to shine finally.
Betty’s came out, on time, diagnosed the problem on the first visit. They don’t stock the part that I needed (a new LCD panel for the oven) so they had to order it. They came out the second visit when the part was in stock and fixed my oven. They didn’t try to charge me like AE did… they didn’t no-​show like AE…
Now my stove top is having issues as well. I called Betty’s today to bypass all of the whirlpool hoops and they are taking care of me. What does this review tell you?
1. Betty’s does a great job.
2. Never use AE – stay as far from them as possible.
3. Don’t buy whirlpool (2 dead appliances within a little over a year)
Thanks!

I made my appointment through KitchenAid. Since this was the third repair appointment they were making for me after a no show and a last minute change of scheduling by the previous companies, KitchenAid suggested that I call and ask to be on the cancellation list. The office staff were curt and not very flexible, BUT the repairman, Don, called to let me know he was on his way, came during the appointment time, and fixed the problem quickly. He was also pleasant and professional.
Yeah!

After taking a day off from work for a scheduled service appointment this company called at 10:00 for a 8 – 12 service time frame to cancel and reschedule the appointment. I had waited two weeks for the appointment then they called the day of, which was too late as a teacher to return to work. I would never recommend this company, they are extremely unprofessional.

Okay, so this is on my mother’s behalf… She needed a company to work on her dishwasher (some motherboard thing blew).
The man who showed up from the company (I’m sorry this sounds mean, but I could barely control myself) had his shirt tucked into his underwear which was pulled up very very high.
He had no clue how to open the dishwasher… we had to help him… he just kept adding on money, but couldn’t even do anything on his own. Then, he said he had to order a part… we waited weeks, and called them constantly. Eventually the part turned up, but stopped working almost as quickly as it was installed.
The best part is, when we called to say the part broke immediately, they claimed they did not service us.
So pretty much really awesome service

If I could have rated 0 stars, I would have! So extremely unprofessional!
I purchased my appliances from Lowes and my refrigerator has not been working properly so they forwarded me to Betty’s. They told me that the time window was not 1 – 5 as previously stated, but 12 – 5. I told them this was extremely difficult and if they could give me an hour’s notice to get home, I would be there on time. She said that was not possible, so I took the chance and scheduled the appointment for 12 – 5. Their service guy called me and left me a message stating he wanted me to call him back and see when I was going to be home (I think he was already there). By the time I got to my phone (about 10 minutes later), I called and they said when can you be home? I told the lady Jenieva that I could leave and be there in 30 minutes. She said she was going to call the technician and call me back to let me know if he would be able to be there or not. Great!
So I waited about 15 minutes and when she still didn’t call, I called the office back and spoke to Erica. I told her the situation and told her I wasn’t sure if I was supposed to have already left or if I was supposed to wait for Jenieva to call me back — I figured it was the latter because it would be ridiculous for me to leave work not knowing whether or not their technician can even make it. So Erica assured me that she was trying to get a hold of the technician and she would call me back as to whether I should go home or not. Approximately 5 minutes later, Jenieva called me back and told me I was supposed to have left already and since I wasn’t there, she would tell the technician to move on. I told her that I was fine and she asked me when I would like to reschedule. I let her know any day after 1 or 2 would work for me, but that as long as I had an hour’s notice, I could make it — I expressed to her my concern about the 5 hour window and 30 minute notice.
Her tone totally shifted! She went off talking about how everybody needs to take off a day of work when they need to get their appliances serviced — even she (the owner’s daughter) would need to if she wanted her appliances serviced or if she needed a doctor’s appointment. I explained to her that a doctor’s appointment and getting a brand new appliance serviced are two totally different things considering I just spent $ 2000 on a refrigerator that hasn’t worked properly since day 1 — I shouldn’t have to take off a day because of a faulty product I purchased — meanwhile if Im sick, i go to the doctor, I have an appointment time and am out within an hour — not 5!!!
I was completely respectful and was just trying to make her see why I could not take a day off and cost myself a lot of money so I could get something fixed that shouldn’t be broken. I wasn’t trying to argue with her or the business, just was hoping she could see my point and give me a one hour heads up so I could be home for the service and then come back to work —
She said then have someone else fix your refrigerator and hung up on me!!!
UNREAL! I’m paying for a service and this is the «customer service»???
Thank you, I think I will go somewhere else — not the first repair facility and definitely not the last one — i will go somewhere that appreciates my business and will treat me like a valuable customer (or at the very least, treat me with respect)

I called KitchenAid’s national repair line to repair my 4 year old dishwasher. They referred me to Betty’s Maytag.
When I spoke with Betty’s Maytag, I was told that the charge was $ 89.95 for a trip charge and diagnostic. Then I was called back and told that they knew it was a basic kit that was needed for the repair, therefore they would not be sending someone out for the diagnostic, but instead would be ordering the part. I was told that the cost was going to still include the $ 89.95 plus the part.
At this point I called another repair company who quoted me $ 84.95 plus the part, so I left the repair appointment with Betty’s Maytag.
I also looked into how difficult the repair would be and was told it was about a 15 minute repair provided that was the actual part to repair. Because $ 89.95 did not seem like an unfair charge for the repair I confirmed the appointment.
When the technician came out, I was charged the $ 89.95 plus $ 77.65 for labor plus $ 28.57 for the part. The total being 196.17. I was not told at any point that the total cost beyond the part would be the $ 167.60.
I spoke with the technician, the customer service employee and the manager at Betty’s Maytag and they insist that I was fully briefed on the charges. However, I was not.
The manager said I could have had the technician not complete the work, however it was too late because he already did and now I owed them the money. As such, I paid the technician and am writing about my dissatisfaction with the quote and the repair price.