Bed Bath & Beyond

This store is not like any of the other bed and baths. Do not ask for customer service cause there is none. I was purchasing something for a bridal shower from the registry. First of all you can not print the registry on your own. Had to wait for someone who was helping another customer which was very annoying. I just wanted to print it and find the gift and be done. The man there was trying and was mentally challenged, he was doing his job. The other bed and baths have a computer when you walk in so you can just print it out and be done. Then I asked a girl where the item was since I went into the area and could not find it. She just looked at me and we walked into the area and she was wondering aimlessly! I ended up finding it on the clearance area. Id advise to go to the bed and bath in woodbridge down the street from woodbridge mall. I wont got back to this one at all.

Terrible customer service. I went in to get a few things I needed. I had all of my coupons loaded on my email and for some reason or another it was not loading. I asked the manager to help me and she couldn’t figure it out. Not only could she not honor the email coupon, she accused me of already using it up. I’m not only offended but highly disappointed in Bed bath especially after I decided to do my wedding registry here and have spent an over abundance of money at this store.

The deals in here are unreal! It’s like a BBB outlet. I only planned on getting a jewelry stand and wound up buying several things I needed like some slippers, kitchen utensils, even a winter beanie all on clearance. I will def be back!

Went here today to buy a toaster oven for my dads birthday (he’s always wanted one). But it seems to be that every time I come here to buy something, they never have it in stock. So I always end up going somewhere else. Today when I went, they (of course) did not have what I wanted so I had to go to East Hanover, but the woman who helped me had THE BEST attitude & gave THE BEST customer service I have ever witnessed & been treated with. Now, I work retail and I know what nice is, but this woman was above and beyond. I truly admired her patience with me & her ability to be genuinely nice. I am going to come to this BB&B every single time, even if I have to end up going somewhere else, because the customer service was beyond me. And it was not just her, it was everyone else too!

Not too much to review. Just like every other BB & B. This one is a little larger & I also believe this is the first location ever.

Love bed bath and beyond!
This location is not spacious but I always find what I need here. Staff is always helpful especially today — more than one person offered help. Thanx to Kevin– for helping sign up for text and email coupons
Also it’s annoying that I can’t make a left out the Morris ave exit but it is what it is. Traffic sucks at certain times of day. But it’s not Bbb fault.
Ps– I love BBB coupons!!!

This place has no customer service etiquette. I came in to buy a product and spoke with four staff members all of which did not care in the least to help me with my purchase. I left disappointed, i guess it is because of places like this that online shopping experience is actually appreciated.

This place is the worst when it comes to staff. It has all the things you may find in Bed Bath and Beyond But has the worst manager on the floor. The manager treats the staff like crap and the staff directs that towards the customer. The scent of candle is a bit overwhelming, which does not help the situation.

Super nice customer service.
There is enough staff here to really help and they know their products. No run around straight up professional and efficient staff. I came here to buy a wedding gift for some peeps, the process was easy and fast. They also honored my old ass 20% off coupon with the purchase. I also needed an item that they only sold online, they helped me with that also plus got me free shipping. No mess no fuss.
FACTS about BBB:
1. All coupons have no expiration date.
2. You can return any item without a receipt for store credit or a refund to whatever credit card you used.
3. If you shop online you can’t use the coupons MOST of the time.
4. You can have any order placed in the store and use a coupon.
5. Most items over $ 50 have free shipping.
6. This place will get you in trouble!!! So many fun things to buy!

I usually go to the Bed bath and beyond in Iselin but I was in the area so stopped by this one for the first time.
Everyone from the cashier to the sales associates were so helpful. I was asked more than three times if I needed any assistance, with a genuine smile. Not the I hate my job and %^*# off kind of smile. a real smile​.Bizarre​.It creeped me out a bit me out in all honesty, but it’s because the other BB&B I’ve been to a customer can clearly see sales associates dislike their jobs, so its a change from what I am used to.
I would visit this BB&B again!

This store is full of helpful associates. Everyone is super friendly and attentive. I had to make a return and the customer service rep just asked if there was anything wrong with it, none of that weird stuff you get in some stores. The store was neat and clean and so was the bathroom. Every cashier I have had has been delightful. I have a BBB across the street from me but I prefer to go to this one.

I go here often since it’s so close to my house and love the 20% off coupons. I love the food section stocked with goodies and the candies by the register are the bomb. (Swedish fish and licorice). Also has restroom in back which is clean. Fairly liberal on returns too.

Wow. Love this particular location. Every time I visit the associates assist and ask if I need assistance. I feel they are above normal. The store is clean and organized.

Customer service was awful! I will take the time to drive to another location before I r we go back to this BBandB!

I love to cook at home, and I normally use BBB for my kitchen supplies– those 20% off coupons keep me from going to William Sanoma at the mall! Oh and I have a lot of Kitchen stuff. Every time I go here, I leave disappointed. This afternoon, I went in to look at some new knives. I am looking to replace my first set, and being that I am skilled in the kitchen I prefer quality stuff, but I want to get a feel for the knife first– good luck finding someone who can open the case. It all goes back to the customer service, they did not seem to be too busy, but it was a Saturday afternoon. oh well I will try again on a weekday.

Service must have changed because my experience at the store was quick and easy on a Saturday morning. Found parking close to the entrance and as soon I walk in, an employee asked me what I was looking for. I said a candy thermometer and padding for shelves. He immediately took me to the location of the items, got my items and headed right out of the door with a child trailing behind me as she pointed out other things to get… I caved in and bought the bubble wands.

Customer Service was awful!
Now, I will be the first to say that I generally LOVE Bed Bath & Beyond stores. If you look at my kitchen, you’d think we lived there. We used to go every weekend, but having started to run out of things to buy (and space) we end up going every other weekend.
We went out of our way to come to this store because they were the only ones in the area that had the kitchen aid pasta roller attachment pieces. The layout of this store is a bit different from the ones we are familiar with, but everything was easy enough to find. There were 3 boxes on the shelves, but two of them were very mangled looking (the boxes were both dented, one was missing a side, and had been sealed with tape… looks like the kind of stuff that was opened, chewed-​up by a dog and then returned). We were fortunate that the last box was… fairly in-​tact and decided to purchase it.
The pasta roller was not working right, so we had to back to the store a few days after-​wards to exchange it. The two women at the customer service desk (one of them named Joanne) were … not overtly rude, but they were …“rhymes with witchy”. They were fine with us exchanging the defective pasta roller, but when we had a question or two about the Kitchen Aid promotional rebates and how rebate receipts worked, the tone of their voice became very derisive, superior and just plain rude. There was nothing I could specifically put my finger on, but the entire encounter made me completely unwilling to patronize this store.
This would have been a 1 star rating but for the nice polite HELPFUL employee who showed us the Tupperware section! I would personally rather pay for shipping and get my stuff online than come back here.