Autoland Chrysler Jeep Dodge Ram

They don’t inspect «certify pre-​own» vehicles very well, after getting my Dodge Dart I had to replace all my brake rotors because after 2 months of use the car was shaking like it was about to fall apart. DO NOT get ur car here!!!

I’m reviewing solely on the service and parts end of Autoland because that is all I had to deal with and it was enough to know that I did not want to do business with them. I brought in my sister-​in-​laws Jeep (which was bought at Autoland) because the A. C unit was not working during the summer and for a recall claim. When we called to make an appt for the claim, they advised us they can’t do any of the work we needed on any weekend because they only have mechanics that do Oil changes…(what kind of mechanic only knows how to do an oil change? [LIE]) when my husband finally got through to someone higher up they set us up with an appt date for a saturday… When we went to drop off the car, they advised us that this kind of work will take ALL weekend… (Fine, no problem, but we made it known we needed the car back on Monday night) they PROMISED us it would be done Monday night… Not only did they NEVER give us a call throughout the weekend but when I finally got through to someone, they kept giving me the run around. So both my husband and I went in to only find out the Jeep hasn’t even been touched. After going back and forth with the RUDE clerk, the clerk asked my husband what his occupation was (because that was relevant…) then threatened my husband and his job because we were angry at the lack of professionalism. After reporting the clerk and speaking to higher management they tried to make the situation «better» and sweep it under the rug by giving us a rental and free service and keeping the jeep for a one more weekend… However, they kept the car for an additional FOUR (4) weeks with NO CALL! After I finally called to find out the status of the car, I was transferred to the service Jeep manager who then told us to pick up the car and that the fee would be $ 500.00 after guaranteeing us that the problem was under warranty & free of charge when it wasn’t… WHEN THE HELL WERE THEY GOING TO ADVISE US OF THIS?!
Overall, We were not pleased with their service or management.

This review is for whichever woman repeatedly called me and left me harassing voicemails. I stopped by looking for a car and made the mistake of leaving my phone number with them. I didn’t like the car prices or the people who worked there, so I didn’t return. She then started calling me on a daily basis from a different number half the time. I would either not answer or I would realize who it is and hang up. She started leaving voicemails saying if I would answer the phone and talk to her that it would «alleviate the phone calls» and she «wouldn’t have to call» anymore. I’ve never left a bad review but I think it should be clear if I’m obviously avoiding you on the phone, I’m not interested in any car from you, and you should not harass me with multiple voicemails for that.

I’ve never written a review before but the world deserves to know that this place is trash!!! The sales people are rude when you bring up an issue. They’re dishonest and then try to place the blame on you or someone else. Don’t ever go there to get your vehicle.

HORRIBLE CUSTOMER SERVICE!
I am a professional firefighter. My experience with your company was very disappointing to say the least. Not because of the service done to my car, but the way all other services involving my car were handled. My 2013 Dodge Avenger needed a new engine, radiator, heater core and ALL the hose replaced!
When I brought my car in to Autoland, on Route 22 in Springfield for an issue with the engine, i was told it was under warranty with and that my extended warranty through Enterprise should cover it. I left my car, with service associate T.H., and waited for an hour to try and get a ride by my own means until i asked another associate if there was somewhere i could charge my phone. I ended up telling the associate why i was there and they finally informed me i could get a ride from the shuttle Autoland provides (Wish i would have known that once i left my car).
T.H. said i would have to go through my extended warranty. Enterprise. to get a rental car. Enterprise had to wait until one of their associates checked the car first to see if it would be covered before they would give me a rental (This took four days). I had to wait three hours for the Autoland shuttle to pick me up to go home.
Four days later the rental ended up being covered by Enterprise warranty and also by Chrysler warranty (No fault of mine that their fairly new car malfunctioned, cool) I also was not told i would be able to use a courtesy car from Autoland for the time my car will be in the shop. When i finally found out about the courtesy car it was 12 days after i had already paid for a rental car out of my own pocket. I was told there were no courtesy cars available for me even though i called three different days. When i tried to get reimbursed for coming out of pocket for a rental i was told i could not because i did not ask to get a courtesy car the day i dropped my car off. My issue is if Autoland would have given me the courtesy car when i first brought my car in the rental would have been covered. I can not understand why I am coming out of my pocket for an issues with my car that are not my fault and are cover by warranty. I was inconvenienced and left without a car for 18 days, 6 of which were without a rental car.

Too bad I am unable to give 0 stars because that’s what they deserve. First of all I drive a Jeep Commander, I just recently bought this car used about 7 months ago. I felt a small vibration when I accelerated from a complete stop. The service department informed me, wheel bearings, brakes, brake routers, calibers as well as bushings in the front differential were all needing to be replaced. I was informed by ALBERTO GOMEZ (the mechanic assigned to my vehicle) this would be a $ 3000 job. Everything besides the front differential bushings was just replaced 4 days prior to this and in perfect condition. The brakes they informed me were «burned» but looked brand new and still silver and have never preformed better. After I said I did not want to pay $ 3000 they said they would not recommend investing this money in the car but rather buying another car all together. Surprisingly I requested only to have the bushings done which came out to $ 49 dollars for parts and $ 470 for labor, leaving me with a $ 519 bill. After this was done I noticed no vibrations like I previously stated. Also customer service is completely awful in the service department, I had to call to find out my car was already done and waiting and when I said I would be right over in half an hour my paper work was not completed upon my arrival, I had to sit another half hour for my bill to be ready. I will NEVER come back here, they will try to rob you of every dollar you have. There are other Jeep dealers on 22 that I would suggest going to before hand.

This review is for the Jeep sales department of Autoland. This dealership is not honest nor forth coming, and this is not my first time leasing. We met with a nice enough salesman Ed. He was informed and seemed to have an answer for everything. But, if you were wondering the Jeep is being held in the same light as Mercedes at this dealership. Please note, we also went to a Mercedes dealership, the car and the experience could have not been more opposite if they tried!
But to my real issue, we requested some price information: the actual price of the car, what the cars residual would be for a 3 year lease, and what would be the monthly price reduction for every additional $ 1,000 we put down. All information we received from every other dealership we went to!!!
I came prepared, I had a created a sheet with this request and said to the salesman, if you’d like to take the sheet to your manager so you have everything we need, please do so. He said if I show them this he won’t give me any information, they don’t want you to go around and compare numbers at other dealerships. Really?!? So I knew this was not going to end well, but we gave it a shot… the sales manager Kash who stood while we sat, told us to provide us with these numbers he would have to run our credit, FOLKS THIS IS A LIE! He repeatedly said he was a simple man and asked us what do we want to pay monthly and do we want to sign and drive. Still no actual information was received. That’s when we decided to leave, clearly they’re not honest and don’t understand the word transparent.
Again I want to mention all other dealerships did not hesitate to providing us with those numbers the second we asked! I mean are they doing something illegal here and is that why they can’t provide us with honest information and numbers?!
I would never step foot into another Autoland again and I constantly tell this story. They’re training there employees to be dishonest, if I were Ed the sales man, I would go to another dealership, to learn the proper way to do business.
Shame on you Autoland and shame on you Kash!!!

Shame on me for not reading reviews for this place! I needed a vehicle quick and didn’t do my homework. I leased a 2014 jeep grand Cherokee and had questions to be answered after about 6 months or so of having the vehicle. Nobody in this place answered any of my questions, they just want your money and they don’t give a damn if you are a happy customer. The people in the showroom are shady and the «manager «in the showroom has a filthy mouth. I was there last week waiting for my jeep to be serviced and this supposed «manager» was on the phone cursing his head off right in front of all of the customers. What trash!

Update:
After a few days, I also had an interesting encounter. I started receiving severals strange phone calls on my personal cell phone from various «buy your home» websites indicating that they were following up with me on buying my home now that my spouse had passed away. I assured each and every caller that they had the wrong guy. The 3^rd caller was so kind as to email me the form that was filled out, as well as the IP address. Anyone care to guess who the IP address belonged to? You guessed it, these clowns!
So because I flipped out on them after they tried to steal $ 7,000 of my money, hold my title and keys ransom, to boot, they thought it would be funny to falsely take my personal information and fill out information on line, with my personal information, and to also put down on the forms that the reason I am selling my home was because my spouse died.
I complained to the owner himself, was promised a full investigation, and never heard from these pieces of garbage ever again.
Ladies and Gentlemen, I implore you. There are what 100 dealers on route 22 alone. Go to any of them except this place.
I am in the midst of filing a complaint with consumer affairs, and this dealership has not heard the last of me — STAY AWAY!!!

Do not trust this place. We brought our car in to get keys and they talked us into an alignment. The process that should have taken only an hour took over three. Not only that, but we have no idea if the alignment worked because suddenly the balance is messed up. There are marks on the wheel that look as though they removed a weight from it. This has happened to us here before with our previous Toyota. Every time we would take it in, they would intentionally break something else so that it would need repairs again. In the end we had enough proof that they had to do over $ 2000 of work free of charge. Shame on them for taking advantage of people. Shame on us for taking a car to them again.

High priced, not the best service. The dealers spend more time avoiding your questions than answering them.

My issue extends to the entire Autoland organization in Springfield as they are equally culpable and idiotic hence the extension of this from Chrysler to here…
This is far and away the worst dealership I have ever been to. Incompetent, rude and unresponsive. I will not get into how bad Chrysler is considering I have been in 9 times for the same issue on a $ 55k 14′ Jeep Overland but a story for another day.
Autoland lies and tells you they don’t do loaners when in fact they do. You need to beg after the 8^th time in to get one. I piece of crap Scion no less. Then, they say there is a dent on the car which I am now responsible for paying $ 250 minimum to fix! That car is not worth that much.
Shame on me for not coming on here to look at reviews before I went here and I have learned my lesson. Everyone else here echoes my feelings and I will bash this dealership until they are out of business. The power of word of mouth is greater than they expect.
I am trying to enact the lemon law now but as you can imagine this bunch of complete idiots is giving me the run around. I will lawyer up before I let them win.
NEVER GO HERE!!! Save yourself time and many headaches

We came in with the family today to see if we could make a deal on buying a new Toyota car.
When we walked in, we were greeted by a salesman, and then proceeded to discuss about the kind of car that we wanted. He took us to his inventory area (be prepared to go outside, like what we did) to show us what he had available in regards to our preference. We looked into a model that was CLOSE to what we really wanted. Once that was all set and done, we proceeded to go back inside.
After that, we sat in a desk with him to discuss about the pricing of the vehicle. We did some negotiating so we could make a good deal, and following that gentle process, the car was SOLD to us! A sales manager was involved to make sure we could get a deal that ALL of us can agree on.
The sales manager was nice. He didn’t pressure us into buying anything that was unnecessary or buying a vehicle at a «sticker» price. The salesman was, I can’t believe I’m saying this, AWESOME! He had a lot of energy, and was patient with us during the negotiating process. There were even times when he joked around, which was a nice touch. He was also patient when he explained all of the features of the car, prior to us driving away. When he demonstrated the satellite radio, he put on his favorite station. Because it was an old school hip-​hop station, he started rocking out to Run DMC, just to show how enjoyable the satellite radio programming can be. WOO! :D Even though I listen to a different station (BPM), that was a cool moment! Two thumbs up to both the salesman and manager.
In regards to the facility, it was very nice and clean. New and used cars were scattered about in the showroom. The restrooms were clean. They also had a nice waiting area with comfortable chairs, and an area to grab complimentary coffee and water (both via machines), popcorn (which was good), and at lunchtime, Domino’s Pizza (didn’t eat that — lol). They showed sports programming on the TV consoles.
Prior to coming to Autoland, we checked out some other 3^rd party dealerships. One thing we noticed from the other dealerships that we visited was that they weren’t willing to negotiate with us at all. They told us the price, and THAT WAS IT. Yeah, well, that was us WALKING OUT THE DOOR. But for Autoland, THEY were willing to negotiate reasonably. That was a HUGE plus. :) The negotiating and the other positivity mentioned above warrants the full rating.
A pleasurable experience overall!

The Service Department is good. Ed was the representative who helped me. I wish Toyota would offer a loyalty program for their existing clients and special deals, etc.
Pricing needs to be watched. Customer beware.
Overall, a good experience.

FRAUD!!! Sold me a «certified» used 2010 Grand Caravan that is a piece of crap. Main computer went after 7 days due to water damage. There are other problems with this so called certified used van I’m being told I now have to pay to have repaired. It never should have left the lot in the condition it is in. They will be so kind as to take it in as a trade. Gee nice as I’ll be out a few grand. Certified is nothing but a scam. Even Chrysler told me they have nothing to do with the process as the deanship likes to claim they do. It’s nothing more than some pencil pusher with a pen and clipboard checking off boxes. BEWARE!!!

As is with almost all dealerships, this dealership is pressuring you to buy a vehicle. I could never fault the salesperson who I really can’t remember the exact 1^st name, but it’s close to Santigul (or whatever it is). He’s been very helpful and was really friendly in determining what I want. He was so accomodating with the test drive and he even asked me if I wanted to drive the car more. Although it’s not the exact car I want, I was pretty sure I’ll make a deal with them as my 1^st impression was pretty good. I even went on to give them my credit application, and my credit card for a deposit for a car they can do a dealer trade with.
But the problem started when his Manager, Jerome, came to see me. He was telling me that the option I wanted is impossible and was arguing with me even though, the feature (2^nd-​row bench seat) is standard with the Durango RT. I’m not sure if they just don’t want to help me with what I really want, or just flat-​out lying to me. In the end, he doesn’t want to budge and kept arguing with me that option is not available, I just fumed and told him I can’t deal with them. I quickly deicided I don’t want to do business with them as that’s not how you deal with your customer. I work in a customer service and sales environment and I understand a Salesperson’s desire in closing a sale, but that’s not how a person should treat a customer. I was asking to give them my keys but obviously they still want to make a sale with me and kept on delaying in giving me my keys and credit card.
In the end, when I insisted Anthony, to give me my keys and credit card, he shouted at me and told me to «Get the hell out, you’re rude», when in the 1^st place, I wasn’t the one who was trying to argue and just want to, per his words, get the hell out of there, because of the way they treated me.
Now, even though I already told them I don’t want to do business with them, I received an alert from my LifeLock Subscription that they still ran a credit check. In which I will file a complaint with the Better Business Bureau.
The regular Salespeople there are friendly, but if you get past them and speak to the «higher-​ups», good luck in having a respectful conversation. Either they just don’t know the features of the car they’re selling… Or just flatly lying to you and forcing you to buy a car from their lot.

Stay away from this place if you are getting car serviced here.
They have consistently caused more damage to my car over time while continuing to find ways to get you to pay more.
I would highly recommend going somewhere else for your car service needs.

I have to comment about my sales women (Kathy) extremely helpful, I felt really comfortable and was waiting for a fight about the price on the 2010 Toyota Highlander, I ended up getting the car at a price I wanted…
Thanks Kathy

Autoland in Springfield NJ, specifically the jeep service department.
First time customer… And last time customer.
Visited in December 2012.
Reason: Winter check in, recommendation from former jeep owner friend who stopped going in 2011 because he moved to bmw.
Upon entering:
The first thing they will do is position your car in front of a newly installed alignment camera with a red laser and warn you that your car needs alignment and show you a print out illustration of wheels pointing in towards each other, without ever road testing it first, and without a customer mention of any symptoms of front or rear misalignment. This struck me as being rushed and premature, and did not leave me a good first impression.
Beyond that the entire service ordering process seemed rushed and out of sync, like the guy was trying to hit a quota and smiling behind my back. A very big turnoff for anyone especially someone who is new and testing out a couple of places to determine their «go to» mechanic for all future needs.
Well, they made that easy for me at a minimum.
My opinion:
Go somewhere else where the person you are trusting in a fiduciary capacity doesn’t make the customer feel like a uniformed buffoon. They overcharge for even the most basic service including oil and transmission fluid changes in my opinion. As a salesperson myself, my opinion is that they employ questionable sales practices and take advantage of their less informed customers, especially by offering alignment services which i have confirmed with 2 other companies probably did not need to be done in the first place at a whopping $ 140 (including tax). This did not even include tire rotation.
Speed: Was relatively quick for the services being performed, but then again so is mcdonalds.
On being expensive:
Fact: Take a look at service advertisements from other jeep dealers and you will see the prices are pretty outrageous at this dealer in comparison.
Thanks for reading:
Since then I have found a new place, salerno in summit which was a huge upgrade in my opinion. But I still felt compelled to warn others as a fellow jeep owner.

The sales person Jamal, his manager and their finance department helped us out of a bad car deal that we fell into when we bought a car from Crystal Automall back in 2009 not realizing that it was in an accident that affected its resale price but not the car’s driving ability.
That said they met us halfway on the fair trade in price of our car, pricing it halfway in between as if it was never in an accident and if it were in an accident. Kudos for them.