Andrews Jewelers

I am a huge dork… What guy isn’t… I purchased a ring (the ring) at another store couldn’t find the ring that said her! You know? So I settled, then I happened to glance into Andrews, and there it was! «That’s it» I said it too loud. I walked in. Tom the sales associate was so helpful, I loved the diamond but not the band so they got me a white gold 6 prong Tiffany band for free! They took so much time and effort to make me happy. The payment plan was so reasonable. I will always recommend them for the service and ring they got me! I can’t wait to give her the ring in December! She is my environmental biology princess. So the 1ct round 56 facets, brilliant cut, colorless slightly included, solitaire, in a 6prong Tiffany in white gold. Is simple yet extravagant.

I’m picky about my jewelry. What girl isn’t? I picked out a new ring, but wanted it in a yellow gold instead of white gold. We special ordered it, and staff was very friendly but let me know if would take 4 – 8 weeks. I thought, okay, it’s procedure, but NO it took a full 9 weeks for the ring to arrive. Like I said, the staff was kind and courteous through my calls to check completion, but when the ring arrived it was the wrong size! So after waiting nearly 3 months, I still had to take it back to be re-​sized. I love the ring, it’s of great quality and look, but I just wish there’s wasn’t such a process to get exactly what I wanted.

Absolute WORST customer service EVER!!! We ordered my fiancé his wedding band from here. After waiting for 6 weeks for the band to finally come in… it was wrong. I understand people make mistakes, but when we told them it was wrong NO apology or NO I’m sorry… NOTHING. In fact we were treated like it was a inconvenience to them. The salesman, Thomas Clark, told us there is nothing he could do to help us that the manager would have to take of it. After waiting 2 days for the manager, Kendra Claxton, to call us back. We finally called the store ourselves. Only to be told she was out until Monday and would call me then to confirm she had reordered the new ring. Well Monday came… and still NO phone call. By this point my fiancé is as mad as me. So we called and told them we would be in for a FULL refund on the ring. I show up fully expecting the manager, Kendra Claxton, to be apologetic… boy was I wrong. She was just as rude as the salesman who had ordered the wrong ring!!! I walked in and said «I need a refund». She replied «I need the MasterCard you put it on (obviously already knew who we were)». I gave her the card to run for a refund still waiting for her to apologize for our inconvenience that they have caused us… NOPE WRONG. She handed me the receipt and said «Here you go». I was already leery about shopping at a chain jeweler for his ring, but this just confirmed by the horrible way we were treated that we will NEVER shop at Andrews Jewelers again!!! Now we have a wedding in 6 weeks and have to try to find a ring someplace else. Thanks again for the HUGE burden you have caused us and not even caring about your customers.