Alterations AAA Unlimited

I recently needed to have several denim jeans hemmed. I found them to be nearly 50% cheaper than their competition and the quality if their work is top notch. They provide a very knowledge staff and able to accommodate accomplish any type of alteration need.

I had brought in a handbag for repairs. Brought it in early March and was told it would be done the following week. Week came and I called to find out it wasn’t done and to call again next week. That end of the week came and I called once more to find out that nothing has been done and to call again. Well another week goes by and I call to speak to a lady who said the bag was not done and that they would call me to let me know when my bag was done. I gave them another week, no calls, nothing. It’s been a month!!! I finally called and told them that I was picking up my bag regardless. I got my bag back and I am deeply disappointed at their services. I do not recommend them at all, they were not sorry for holding my bag up that long and I had wasted all that time when I could had sent the bag somewhere for a faster turnaround. Never again!

Don’t go here if you have an expensive gown and need it altered. I took my Mother of the Bride dress here and they did a lousy job. The side seams were not sew properly sewn and would not lay flat. I had lost a bunch of weight since I bought the dress so it needed to be taken up about 2 sizes. She asked if I wanted her to take the side seams in the same amount all the way down or graduate it down. I told her to graduate the seam so it would be more full. She did not sew a graduated seam all the way down to the hem so there was a poky-​out part mid way down.
She told me it just needed to be steamed and said I could put it in the shower area and steam it & could also iron it. I did not try to steam or iron it till I got to NY for the wedding because I knew the packing process would cause more wrinkles. I used to do sewing for decorators and know what a good seam looks like and while I was steaming it I could tell the top layer was not laying correctly & was bunching up gathered like. I then tried to iron it with no avail. I also told her it was an outside wedding and the dress ended up being way too long to wear in the grass, I tripped over it a lot and got a grass stains all along the bottom hem.
I did tell her I liked it while I tried it on for the final fitting but her telling me that steaming and/​or ironing would make it lay right had me convinced it was okay. Long story short, all the wedding pictures of me in my dress look terrible. When I got back to Springfield I took pictures in to show her and her response was well you should have had it professionally steamed and did not offer to fix so I could wear again someday or possible sell it. I now have a dress that cost me over $ 600.00 which included the $ 140.00 for alterations and can’t do anything with it. My feeling is that they should have steamed or ironed the dress once the sewing was done and they would have seen what a bad job they had done.
One final point, I bought & ordered the dress in February in New York and went to Alterations Unlimited in March and my first question was, «do you take American Express?» the girl behind the counter told me yes. When it came time to pay for the alterations in June she, the owner, Karen, said «I’m sorry we don’t take American Express». I lost it and went off on her since my total budget had been planned for months. She ended up telling me I could pay by check when I got back when I could. That was the only good thing that happened. However, I have had several people tell me that I shouldn’t have paid her anything till she fixed the dress. I think they were probably right. It is just sad I felt awkward during the whole wedding and pictures look crappy. I am telling everyone I know not to go here.

I have had good service from them in the past but this past year has been horrible. The customer service just keeps getting worse and worse. Recently I took three shirts and a pair of pants in. The lady that measured the shirts (to have the hem taken up) didn’t know what she was doing. It ended up that they shorted the sleeves instead of the hem, ruining the shirt. The owner didn’t have a solution other than to ask what I wanted to do. All the while she seemed most unsympathetic to the fact that she ruined the shirt. I looked for a replacement shirt but couldn’t find one so I had her hem the bottom and I’ll roll the sleeves up. The pants (had them lined) had to be taken back as well because the lining was too tight, I could barely sit down. To add to all this, I took the items back to be fixed over 3 weeks ago and they still haven’t gotten them finished. When I called she said she would have to find them and call me back. I am very frustrated and once I pick up my items, I won’t go back.

I went here because of 2 good reviews I saw online. However, I was really disappointed and will never go back. I needed small adjustments on 2 dresses, 1 shirt and 1 swimsuit. Although she did an ok job, they lost my swimsuit for a couple of days which made me panic. I paid an extra $ 10 for a rush and they did complete it on my deadline. However I had to drive across town at 11:00 PM to pick it up. When I got there, she had her two grandchildren there with her while she was rushing to get my stuff done. Again, it was ok quality, but they are just way in over their heads with the amount of work that the customer service was negligent. Also very pricey. I guess I would recommend if u can wait a month. But I will not be going back.

If you need a hem, new zipper, button fixed… or suit/​dress sized… whatever it is that has to do with sewing, this it the place to have it done. They are thorough, efficient, friendly and most of all, very affordable. Karen, the owner, works in the store every day with her staff of seamstresses. They take great care to make sure the job is done right and go out of their way to make sure the customer is satisfied!