All About Dogs and Cats

I’ve been going to this location for a year or two, and generally prefer them.
Pros:
— They carry Taste of the Wild dog food, which some of the bigger stores don’t have.
— Have the BEST selection of dog toys –super cute and unique stuff.
— Lots of selection for beds and treats. Watch for their window sales for the best deals, as some of their beds are very expensive. They have a treat bar and coolers full of pet food and treats as well. It’s just a fun place to browse.
–The two groomers who handled my Shih Tzu were very friendly and did a fantastic job –she looked so cute! It was also only 35 dollars for a full groom, which is far cheaper than Petsmart.
Cons:
–They have just recently moved to this location, so there is a bit of disorganization; stuff being moved around the store and busy employees who may not be at the register at all times.

I like purchasing dog food, snacks, leashes, and toys from here to support local business. The girls who work there are knowledgeable and always help me find what I need. They have a biscuit bar with a decent selection and a sample tray so if you bring your pet they can find what they like. I purchased a crate here and while buying one online would have been cheaper I didn’t have time to do that. I have not used the grooming service and don’t plan to, there are other places in town that I like. And they’re open until 8pm so I can still go after work if I’m out of treats or need another Lupine leash.

If I could give zero I would. I made appointment for my dogs grooming. When I arrived on time they said that no groomers made it in due to weather, which is fine. What angered me is that they insisted they called me even after I checked my phone and had no missed calls or voicemail! They even told me the number they «called.» It was mine. It was as if they blamed me for their mistake!

I’m never been a frequent customer of this store, I live to far out of town to get to the store, but maybe 6 or so times a year. Recently I rescued a lab mix from The CARE rescue in town and went over to this store to buy a crate for my new family member.
I purchased a crate and bed to fit it but wasn’t sure it would be a big enough size for my new dog. The associate was very helpful trying to guess what size a lab mix would be, lol. At check out she told me to pay with credit, that this would make it easier for me to return the crate later, because they do not give cash back on returns. I agreed seemed logical to me.
Unfortunately Massey is way to big for a 36″ crate and I called the store back the next day to tell them I would have to return the crate and the bed. They noted down my name and number and told me that would be fine.
When I was finally able to make it into to town 2 weeks later I was told they didn’t return crates and crate beds after so long. I assured the cashier I’d been told I could and she got the manager (or could have been the owner I’m not sure, she’d looked to be 50 with brown hair) for me. The manager explained that for sanitary reasons they could not return the crate or bed because they would not be able to resell it. I pointed out that I hadn’t even opened the box it had been so obvious it was to small when I got it home and next to Massey.
The manager persisted and I showed her that their store receipt said I even had 90 days to make the return (one of the reasons I was okay with purchasing the crate in the first place). At this point she shut me down saying they didn’t return crates when peoples dogs out grew them.
I’ll admit I lost my cool at this point and told her that this wasn’t the case and I’m a honest person. She heard me out smiled and said she was sure I was before turning and walking off to the employee only area.
I left with my crate and very dissatisfied and I will not be returning to do business with them ever again. I hope other people read this review and decide to shop at other pet stores more in town. Do not trust this store you never know when they will change their policies to better suit themselves and help them make their all mighty dollar.

I haven’t used this business for grooming; I just dropped by to look around the store.
For Springfield, this is a good pet store. They have a decent supply — a good selection of treats, food, and toys, plus a few crates and carriers, leashes, etc. They also have things like greeting cards, gifts, and stuffed animals. They earn points in my book because they have a stuffed border collie, which is my favorite breed and a little harder to find in gift items.
A couple things made me laugh. First, I saw the stuffed dogs modeling bride and groom costumes. I suppose there’s a niche market for that… flower dog, ring bearer dog, marrying your pets? I also laughed in horror when I saw «Chicken Soup for the Dog Lover’s Soul» brand dog food. Seriously? Who sells that? More importantly, who BUYS that?!
I also saw Science Diet on the shelf, which cut them down a few points; but then I found the two «healthy» brands I usually buy, California Natural and Fromm, which uses natural ingredients.
Before I left, I asked a few questions about bones and treats — I was poised to buy a bone with filling. The lady at the counter pointed out the bone’s processing leads to splintering, which could be dangerous for your dog, and it also contained high fructose corn syrup, which isn’t good for them either. She knew all about nutrition and was not afraid to steer me towards things that were best for my pet.
Evidently they do know their stuff, though I’m not sure why they carry some the things they do. Be sure to ask what they’d recommend before buying things, because they’re happy to share their expertise.

Great selection of hard to find premium foods as well as upscale accessories that no place else in Springfield carries. Better prices than PetsMart and Pet Warehouse and they keep their food in stock much better than the others. Very helpful and knowledgeable staff. Best dog & cat pet store by far in the area!

Awful attitudes. Especially from the people who are the owners. They also really express and show a disdain for male dogs. They do not appear to care if they get your business or not