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I needed a cover for my 08 Vespa 250 which has a large windshield and back box. The website wasn’t clear for what I needed so I called for customer service. The female also couldn’t find what I needed, so asked me to take measurements on my Vespa. I gave measurements for the height at the top of the windshield down to the ground, from the top of the back box down to the ground, and the length. After several minutes I was told, «I think the Superior Guard 5L will work for you». The website shows this cover completely covering a large scooter.
I received the cover in a timely manner. I took the cover out and put in my Vespa… the length was fine and it fit over the windshield fine BUT in didn’t even go halfway down to the ground leaving the entire bottom half of my Vespa exposed. An added delight was I found three white spots of bird «droppings» (I’m trying to be nice since this is a public forum) on the top of the cover.
So I call customer service to explain with two simple phrases: «The cover does not fit» and «There are bird droppings on the cover.» Supposedly there is a shipping label being mailed to me to return the cover and I have to make sure I enclose a photo of the cover on my Vespa to show it doesn’t fit. Not a problem with that, but what I am concerned with is to receive a full refund the cover has to be returned in «new, un-​used, re-​sellable condition». The cover obviously does not fit my Vespa, but it will be interesting to see if they deny me a full refund because of the bird droppings…
After calling customer service to request the mailing label to return the cover, the email confirmation didn’t say anything about the cover NOT FITTING!
The cover itself is to protect my Vespa while parked outside. The cover I ordered and supposedly received was described as: «Superior Guard™ 5L features 5 layers of virtually impenetrable, waterproof fabric offering unmatched protection against the elements and includes a soft fleece lining to protect your scooter’s exterior finish…»
The customer service people do NOT know the product to help you get what you need. The cover I received seems pretty light and flimsy, so even if it did fit I have doubts that it would protect my Vespa from being spit on.
The phrase «you get what you pay for» applies here. I will spend a little more money elsewhere and get a product that suits my needs.