PetSmart

Very disappointed after visiting this store. I love the Colerain location and expected the staff here to be as friendly. That didn’t happen! I was ignored in the fish department and treated like I was rude when I asked the 2 workers that were just taking for help. Once I got to the register the cashier charged me for an angel fish and I bought a platty. It’s about a $ 6 difference and when I told her the mistake she fought me on it. Just wanted to leave the fish there at that point but didn’t. Will never go back there!

I use to buy all my food there, I even joined the heartless hart cat and dog rescue. I had a cat and her babies needed a home. I was kicked out of pet smart for visiting my cats when in the cages. then one of the volunteers from hart was going to place mamma and AANG in a home with a vet tech with 20 other cats. and the lady had a room with 20+ cats who had FIP. so I had to pay hart to take my babies back. I will not recommend that rescue to anyone!! go to the shelter save a life. or go to OAR or HEART rescue on reading rd but stay away from the hart cat and dog rescue they are crack pots.
because of that rescue I use the store very little

Hannah Rose is a great groomer. My furbabies love her and they always look amazing when she’s done.

Have been Using Petsmart to keep my Sheltie looking and feeling good after a grooming for 10+ years. Girl named Bethany does Connor now and she is GREAT! Meets us at the door and knows Connor by name, feels through his coat, looks at eyes, ears, teeth, checks him all out when I drop him off… when I pick him up he looks like a show dog and he trots out like one too. Recommend them to anyone… they love dogs… at this’s location for sure and Bethany if you get her is Super! Saturday’s grooming was 5 Star as usual!

Adopted one of my cats there! The rescue actually runs that part but Petsmart employees help when there isn’t an adoption event! They did a great job and helped get everything together for my new pet!

PetSmart has everything one may need for a pet. They almost have too much.
PetSmart is on the expensive side. The only reason I went here to get what I was looking for is because I was going to the Play It Again Sports two doors down. I would rather make one trip than two. I have a feeling I may have over paid by $ 5+ dollars. Nothing I needed was on sale.
My daughter did like looking at the fish, birds, lizards, and cats.
This location has a groomers, dog classes and cat adoption.
It was okay. I don’t think I will be back.

Our neighborhood PetSmart is a favorite of mine and of my furbaby, Sammers because she loves getting to go in with me. It doesn’t hurt that the cashier ALWAYS gives her a treat! Sammers went in for a bath, toenail trim and breath treatment right before Thanksgiving and you know what — my family members noticed and remarked how soft she felt with less fur loss accompanied by a wonderful aroma. Often when I am in the store, there will be pets for adoption and my heart strings pull me towards the area on the right hand side of the store where there are kitties for adoption. You read their stories and you just want to bring them all home. But because my cat at home would be jealous, they have to suffice with me rubbing their cheeks and fur with my hand against their cages. If it’s dog obedience classes you will be wanting, they’ve got that, too. My dog rates it two paws up!!!

I’ve been a pretty loyal fan of this Pet Smart for years, and I don’t even live by it now. I don’t really know why, but maybe it’s just familiarization. I know where everything is and the staff have always been helpful here.
Plus I’m a nerd and they have kitties that need a home, so I ALWAYS have to go and give them a few pats on the head. The only reason it’s not a full five stars is because of their prices. They are SO expensive!!! I do buy the top of the line food for my pets though and that may be why. I have two old animals and I want to keep them here as long as I possibly can, so I figure the expensive food can’t hurt.
I haven’t tried their groomers yet for my pup, but it’s on my to do list, so I’ll let you know when I do. As far as their vet’s office. also VERY expensive. I decided to go somewhere else for my pets because I couldn’t afford their prices. YIKES. But that’s a different review for another time.
As far as the store itself goes, it’s pretty great. You can bring your pet with you to try stuff out, how great is that?