O’Charley’s Restaurant & Bar

This used to be my go to, but has definetely changed. It used to have amazing service and a lovely menu with lots of vegetarian options. But, the last few times I’ve been here the servers have me non attentive and with slow service. They also removed most of the vegetarian options from the menu, so I will not be back anytime soon. I prefer the west chester location.

This is the second time I have been to this O’Charleys. The first time we came here was during a weekday afternoon and we left right away because they were on a 25 minute wait. With two little ones who were already restless, we couldn’t wait that long.
Today we came in and the wait was only 15 minutes. The little ones were in a good mood so we decided to stay. Once we were sat we waited… and waited… and waited… After about 10 minutes a waitress came up to us and asked if we had been waited on. We told her no and she looked around and walked away. Another 10 minutes later a different waitress came up to us and told us that she would take our drink order and that our waitress would be over to get our food order. The drink waitress brought us all our drinks except for one of the kids drinks. She told us she had to make the chocolate milk at the bar and she would be right back… she never came back.
Finally after another 10 minutes of no chocolate milk and no food orders, I flagged down a manager. He apologized and asked if he could take our order. Our food was out in an appropriate amount of time. The manager came back to check on us and he had to get our drinks refilled because we still had not seen our waitress.
The first time we saw our waitress was when she came to clear our plates away. She told us she had told the host not to sit her section because she was overwhelmed but he sat us there anyways. (I guess that was her apology?) After we were done eating we waited again for at least another 10 minutes, I flagged down the waitress to ask for our pies to go because the little ones were done at this point. She came back with a bag and the pies to go but no check.
After 2 hours of watching people come in after us and leave before us, we finally got our check and got the heck out of there.
In all fairness the food was good and the pies were great but the service was terrible. Actually, I can’t say the service was terrible… because we didn’t get any service! Definitely will not be back to this location.

We frequent this O’Charley’s location quite a bit… So much so that we know all of the wait staff. The food is always good and the service is always great.

Sooo. It just your typical chain Resturant. But you need to come in on Tuesday, Thursdays, Saturday & Sunday
Sit @ the bar & Roxy will take care of ya. One of the best bartenders ever!

No longer a fan of these mid-​price chains which seem to have had their quality negatively affected by the recession and rising prices. But felt compelled to use a gift card and ended up pleasantly surprised. Service was pleasant and competent. Hubby’s filet and my grillled shrimp were fine, as were the sides of rice and broccoli. Agree with another reviewer that the rolls which used to be quite tasty are now nearly inedible – cheap flour and air. This seems a shame since O’Charley’s has obviously decided to do their corner cutting on what used to be their signature item. But all in all, not as bad an experience as I had prepared myself for.

Sat at our seats for 20 minutes before we flagged down a server to ask who would be our waiter/​waitress. «I don’t know» insert long dramatic pause here «i guess i could go up front and ask…»
Needless to say we left.
This is the second time this has happened. Gave them another shot, but they blew it. Will not be returning.

this was my return trip to this location. The last time i spoke with the manager he requested that i would make a third trip and let him know what i thought…
well here is
we arrived at the store and was promptly seated, the waiter came over grabbed our drink order and promptly returned. When he returned we placed our order and everything was brought out accordingly. My dish was excellent, warm, good flavor and not to overly cooked. However the party i was with ordered a total of 5 potato soups and 4 of the 5 tasted like pure cheese sauce. The waiter did apologize and offered to get them a new soup, or a different dish since two of the party members ordered that as their dish.
The main reason i have them 3 stars instead of 4 or 5 is we had to wait a little bit for the replacement dishes to come out and those two party members mentioned they felt it was over cooked. Almost like it was prep’d in a hurry, which i can understand. But honestly the meal is not over until bill has been paid and the seated party leaves.
So all in all it was a welcomed change from my previous visit. but still not on par with other local places around town.

The California Chicken salad is great! I have had this twice now and am a fan. The rest of the menu is standard for this type of restaurant. There dessert menu leaves much to be desired. O’Charley’s isn’t tops on my list of places to eat, yet if there were not many options, I’d be happy to eat here.
At this location, the hostess was not at her post, and we waited several minutes for someone to even greet us. The restaurant was not busy at all. Our waiter, on the other hand was awesome, and very attentive. I noticed that this seemed to be the norm for this location.

VERY accommodating (and patient) relative to small children. Even had the wherewithal to put us in the back of the diningroom, so we didn’t have to worry about bugging other patrons (BIG plus).
Drink service was quick, and refill came before the previous glass ran empty. Timing was excellent, bringing kids’ meals first (as requested), followed by soup/​salad, and entrees. Rolls were great (albeit oddly shaped, looked squished). Dinner was hot, fresh, and serving size was AMPLE. My wife’s twisted chips were undercooked. The waitress took them to the kitchen, and a Manager returned a heaping appetizer-​sized serving. Wow! Could’ve done without the southwest sauce. Next time we’ll order it on the side (if at all).
Our waitress, Randi was VERY attentive. Made for a very pleasant dining experience (and not a bad tip either. ;-)).

This is one of our favorite hang outs in town. Make sure to sit in the bar area, and if it’s your lucky day you will have the pleasure to meet Roxanne. She is one of the most friendly, warm and welcoming bartenders in town. The food is good and, more often than not, everyone is pleasant and helpful. Check it out.