Edwards Furniture Inc

I bought a couch and 2 end tables. I went there because I thought they were a high end furniture store.
Every time you sat on the couch the material became looser. It was loose and wrinkled. Even the back of the couch was loose. Looked awful. I called the sales lady sent her picture and she agreed they picked up the couch and had it a few days. When they returned it, it was worse. I called and talked to the owner. I couldn’t get in touch with sales lady. She was nice but couldn’t get her. So the owner came out to my house looked at couch and said I’m trying to find what the problem is. He treated me like complete idiot. Very rude. He reluctantly said he would order new cushions. While waiting on cushions I noticed end table coming apart at all four legs. Had to call again. So they came got table. Never heard from them for about 2& half weeks. I finanally called them. When they brought back cushions and table the delivery boy complained about how much it cost Edwards to make the repairs. My couch looked awful and I am going to have to call again. I hate to because they treat you with complete disrespect. And why take it back, they can’t fix it. Am I stuck with a couch that looks like I bought it at a garage sale. I don’t know what my next step should be. I went in to the store yesterday. I wanted to talk about my couch. My sales lady said the reason my couch looked so bad was because of the humidity in my house because we had such a bad winter! Would I wait until summer when I turn on air and see if couch looks better! At that point I just left the store. I think she thought I bought that .lol. NOW WHY DIDNT I THINK OF THAT!
BTW they have a nice clearance room. I bought a really nice chair.