Uptown Imports

My experience here was better than I expected.
I came here because I needed to get my convertible roof top replaced since I recently bought a used convertible from their sister dealership in Austin called Austin Expo Cars. The top came with a torn roof and I had an agreement signed with them stating that they will replaced it with a brand new one after I bought the car. Sure enough, a few weeks later they shipped the new roof top to Uptown Imports and I was to directly coordinate with them from there on out. My main point of contact was Narius Irani, or also known as «Wally». I was apprehensive at first because I wasn’t sure how well he would be able to get a hold of or how professional he would be. I had instances in the past where I would try calling other businesses three times, leave voice mails and text, and not get a reply back until a few days later (I opt not to mention who or where at this point). Wally was an exceptional person who answered all my calls and responded to voice mails promptly. He handled my (stressful) situation well by setting a solid date on when I could have the roof fixed and even scheduled for me to pick it up on a Sunday (closed). I was pleasantly surprised at the professionalism offered and would recommend contacting him for your next business.
It may not seem like much, but when you have other people owing you parts and labor worth a lot of money and the only proof is a small piece of «I owe you» paper, the «unknown» factor scares you. I’m just glad I did not have to go through my company lawyer for this one!
In the end, although I did not purchase a car from them, I had the pleasure of dealing with Uptown Imports.
Just FYI, my roof was repaired by Joe Ram. He did a fantastic job on my convertible and put emphasis on quality. One of the straps that he was going to re-​use was broken and I had it replaced at no cost. I believe others would have just re-​used it.