U-Haul Moving & Storage of Spring

BEWARE: The time frame for delivery doesn’t begin until they actually decide to run the charge through, NOT when you set up delivery or when you give them the credit card. They will NOT give you a set date because of the way they conduct business.
Service seemed ok in the beginning but they turned our move into an expensive nightmare by forcing us to purchase needed items, including medical devices and items that we expected to have by a certain date. Only so much can fit into a car and we were guaranteed to have our items «within 11 days.»
Used Ubox service. Set up online to have boxes delivered ⁵⁄₁₃. Spoke with local rep on ⁵⁄₇ to cancel one of the boxes and move the delivery date to ⁵⁄₁₅. When we scheduled the pick up, told them that it was important that our stuff be to new location (cross country) by end of the month, which was well within the 11 day time frame, and from the conversation, I understood that the card would be charged that day. Pick up was on ⁵⁄₁₆ but they did not charge our credit card until 5/​22, supposedly because they were waiting for a credit that should’ve been processed on ⁵⁄₇ and that didn’t affect our ubox delivery! And then our goods were not shipped out until ⁵⁄₂₉.
We left Houston on ⁵⁄₂₂ and arrived at our destination on ⁵⁄₂₆ and were prepared for a few days of not having our stuff. But having to wait for over two weeks after paying this much money is ridiculous. This is the last time I will EVER use Uhaul.

Hours are convenient and location is convenient. That is the only reason we have rented a truck from here. Both times we have done business with them, the staff is rude. Especially the girl behind the counter who was there both times. She snaps at you and acts like you are an idiot and not planning to follow all their rules about rental time and gas.