Stuebner Airline-Champions Veterinary Hospital

Love Dr. Pratt! Our dog loves her. My daughter who is 4 always wanted to be like me, a hygienist. But now she wants to be a Doctor, thanks to Dr. Pratt. She offered Liv the stethoscope to hear our doggies heart beat:) Dr. Pratt is conservative on treatment. Which I love since my babies are old. I just want them to be healthy and happy and not torture them just so I can have them on earth longer. The front desk was warm and welcoming. And my daughter lit up when they offered her hot chocolate. And she loved the bubble gum machine that held treats that she could give to our dog.

After seeing Dr Heimlich for 11 years at the old facility and trusting him completely everything changed in a moment. I took a little dog I rescued on a Saturday morning when my vet was not there. I decided to take my show dog (not sick) along for the ride to comfort the little one. Big mistake. the rescue was fine but the show dog had a piece of poop stuck and they offered to clean up his rear end. Fatal mistake… the extremity careless vet tech (Liz) fatally wounded my dog. She actually ruptured his colon in 2 places a finger length she was so rough while trying to get the poop unstuck. When she injured him Dr Schmidt had already left the clinic so no one was on site to save my boy. He left early due to personal problems. A young staffer (April) told me I needed to take my dog outside since he was kept pooping on the floor (with blood and bile in it btw) !! Hello he could barely move!!! He was injured!!! I was so in shock by that comment to take my dog outside I pulled him all the way to the door (too large to pick up) and they LOCKED THE DOORS SO THEY COULD GO HOME!!! The women were always sharp and rude. I had to bang on the door to yell for help. They sent a kid out with sheet and paper towels for me to put in my car! I ended up having to take my boy to Texas A&M for emergency surgery. They tried to save him but it was too late. He was already septic, hemorrhaging and DIC. The Stuebner Airline Vet Clinic never even offered to compensate me for my loss of the dog OR huge emergency vet bills. There is no amount that would have ever in a million years made up for what they did to my dog but to at least have offered to pay the my 8K in vet bills? Nope… but for several months after he was gone they did keep sending me their $ 1500. bill for the day they basically killed him. I could not believe they could be so cruel. Could they have any worse form than that? Kill my dog and bill me for it for months! Texas A&M emergency room doctor called my vet to tell him why and how he died… my vet, who refused to be accountable for the injury that killed my dog… said he just couldn’t believe they caused his death… Texas A&M told him they were exactly the reason and cause he didn’t make it. I had to put him down after 6 hours of surgery. He was my heart dog I will never get over his loss. How could I? That day that changed my life and I will never be the same.
Outside of the horror of losing my boy due to a careless vet tech was how they treated me after it happened…11 years of paying that clinic. My attorney told me that I cannot be sued for slander as long as I tell the truth. If you want more info feel free to write to me and I will be glad to share more. Or if you have any factual horror stories about this place please let me know. PS After reading reviews let me make a coupe of comments! The guy that said you will be treated rudely unless you have been coming here for 35 years… well I don’t know about that I was on 11 years and it just got worse every year. Also, I find it incredibly funny (not in a good way) that the person that fatally injured my dog has left a glowing review about her own place of employ! It is against the Unilocal rules to write about yourself or your employer! Gee Liz with all that compassion… you never even apologized for killing my HEALTHY 10 year old dog!

I have used dr. whitmore who founded this clinic for many years, from the time he was up on 1960 in the early 80’s, to the old clinic across the street on stuebner airline. basically that is 4 dogs and 2 or 3 cats lifetimes. on only a few occasions have my animals been seen by another vet when dr whitmore was not available. i hold him in high regard, as well as liz, who has been his assistant for more than 25 years. the care and compassion they show, especially when your animal is ill or when the sadness of having to put one to sleep occurs is remarkable. as far as the office staff, in the many years I have taken my animals to him, there have been quite a few different receptionists, but none of them have been rude or ignored me that i can recall. if this has happened to some who posted here, the best thing to do would be to complain to dr whitmore personally, as he is «the founding father» of the clinic, even if there are others working with him… sometimes «pricey» (as someone else here mentioned) is worth the cost…

This is as good as it gets. Cheap exam fee because my puppy was a rescue. I was shocked that the vet spent time looking over my puppy and really cared. The vet techs were awesome and the staff comes out behind their desks to give me and my dog attention. I will be taking my dogs here for a lifetime. I LOVE Doctor Pratt! They really make you feel welcome and appreciated. Doesn’t hurt that they have coffee and beverages while you wait. Did I mention its clean too?

Having pets and horses my entire life I’ve dealt with many vets in 4 different states. Dr. Schmitt at SAVH is one of the nicest, caring, knowledgeable veterinarians we have had the pleasure of using. He is kind to our rescue dogs and takes the time to make sure we understand what we need to for proper care of our pets. HIGHLY RECOMMENDED!

Where do I start. This place is top notch the best vet in Texas!!! They go above and beyond when it comes to your family pet. They treat them like their own! Iggy wasn’t feeling to good. And the team here got her feeling better. I even called right at closing with questions and they answered them with no fuss. They are definitely a part of IGGY life. Thanks for helping take care of her!

Amazing vet. We had to use them for first time about a couple weeks ago when our dog became ill. Their front desk staff is really helpful and always so nice to us the 3 times we had to come in for follow up appointment. Our dog became ill and this place is located nearest our house. They were thorough and determined issue quickly with a plan of action. I didn’t feel as if I was being given unnecessary tests for extra charges, they were straight to the point and main concern was for our dog not money.
Within a few days of diagnosis and showing us home treatment our dog is doing amazingly well. Their vet techs are really great and knowledgeable. Can’t say enough good things about this place and their staff other than thank you.

This is an update for multiple reasons, but primarily to advise of a new location for this office: the vets are now in their own building across the street from their old location. New address is 16 119 Stuebner Airline Road, Spring, TX 77 379. Wow — what a building and what an update!
My husband and I got to see the new facility today, as one of our little fur-​balls needed to see one of the Docs due to a (yuk) infection in her mouth that needed to be tended to ASAP. True to form, I called at 8 AM and we were in at 10 AM. After having driven on auto-​pilot for so many years to the old location, it was different to go someplace new instead, and I think that gave our little girl more jitters than she normally has (typical for a rescue dog).
They were busy today, as free photos with Santa were being offered and that was attracting quite a bit of traffic coming in and out. But we got our dog seen quickly and both of us got a tour of this new state-​of-​the art facility that wowed the socks off of us:
First, your dog is always weighed. Oh, how many times have you wrestled with them to «get up on the scale» or «stand still on the scale» — even if it’s just three or so inches off of the floor? No more! They’ve now got a scale that looks like a rug! Jeez — effortless! Right in the large, roomy lobby (that has huge benches, lots of windows and a beautiful reception area), this was just an indication of things to come.
A walk down a hallway to the new exam rooms reveal all sorts of nooks and crannies. A turn down one hallway brings you to the «spa» area (which is actually the groomer’s area — the groomer that I use!); other doors or hallways lead you to boarding areas or diagnostic areas.
While our dog was being treated by one of the techs, we got a full tour of the entire building and all of its specialty areas. Both of us were beyond impressed, because it’s evident that great thought and care went into the design and structure of this new location. Over three years in the design and construction, a veterinary architect and the resident vets planned every last corner and closet of this building. It’s absolutely stunning, and you can tell that the quality of care for the animals entrusted to them was always of the utmost concern. Boarding areas for dogs all have private in/​out access; there is an isolation room for animals with infectious diseases; the cat condo area is truly amazing (and I mean — unbelievable!); separate areas for surgery and for dentals; a work area specifically for the technicians. .. so much! This is a true self-​standing vet hospital, staffed by extremely qualified, caring and competent physicians, technicians and support people.
Our dog bypassed the free Santa photo this morning, as I think she just wanted to go home since she wasn’t feeling too great to begin with. She feels so much better now; perhaps next year she’ll go sit on Santa’s lap! For now, her Christmas wish was answered: she had a doctor that took good care of her and she feels so much better!

Worst front desk help I have ever run into. There are three of them and none of them will lift there heads to acknowledge you when you come in. Well that is unless you have been coming there for 35 years or so.
New to the area and new to Texas. I did not receive a warm welcome. The vet was great but could not get past the horrible customer service of the front to stomach returning.
Told them I was going to another vet over the phone in hopes they would attempt to keep me and service would improve. The front desk person in a surly voice stated, «THATS JUST FINE!» Wow, that made my decision ever easier.