Service First

This place is awesome. While you wait they have Starbucks coffee, bottled water, comfortable seating as well as iPads. They even have a climbing gym for children to play. Everyone here is friendly and accommodating! :) I’ve always been pleased with their pricing as well as the quality of work.

This place is quick & efficient!!! The people at the front desk (as well as the person that spoke with me over the phone before I got here) were nice, informative, and had TIME to speak to someone to show good customer service. Quoted 30 mins (at 3:45pm) for an oil change and tire rotation.
While I waited, I noticed that there’s a small kids area, nice lounge area, Starbucks coffee machine, and a ChargeHub for all types of cell phones!!!
I called a dealership to see about an oil change (before I called here) and they said that it would take 2 – 2.5 hrs. They also said that the best time to come would be 7am because they’re usually really busy for the rest of the day. The receptionist was short and was in a rush to get off of the phone. Once you buy a car, that’s not the end of it for a dealership. Customer service lasts for the life of a vehicle.
Thank you Service First! I will be recommending everyone to this location.

Best experience ever! Don’t go anywhere else, you won’t be disappointed. Mike and his staff are rock stars!

So go ahead and read other reviews about the layout, kids play area, free wifi, iPad stations, free water and Starbucks coffee and blah blah
Ok that’s all nice and good but if they offer all these extras how much is their service going to cost me? I know… Trust issues…
Well, they’re about the same price as my previous garage but closer and they had a nicer waiting are and usually offered a free car wash so they were our go to oil change garage.
On one occasion, I brought in our SUV and our SUV takes only full synthetic. Expecting the normal bill. Someone comes into the waiting area and explains to me that the car would need new brake pads. That we maybe at 1,500 miles left and would cost…$ 800! Ok that’s not bad. But it’s a 4 hr job! that’s bad when you have a 1yr old.
Fast forward 2 months, the husband takes the car in to get it serviced. They drop him back home! Nice! Around 7pm they call and say we don’t have 1,500 miles left we have 15,000 miles left on our brake pads! Oh! Did I misunderstand them?
So Austin drops off our car to our home and proceeds to explain to us that they checked the car thoroughly anyway and found that they used a bad gasket during our previous oil change so they gave us a full synthetic oil change for free so they could correct the gasket!
Incredible service and honesty! Things we really want in a garage! Love these guys! They are our go to garage for everything now! Will sing their praises to all our friends!

great shop! if I could give 6 stars I would
great customer service. the people working the front desk are wonderful. I would think that they all own the place, thats how much enthusiasm they have for their job! They are helpful, happy, and enthusiastic.
I came in for an oil change and tire rotation. After they looked at my car they actually told me NOT to get the rotation… that I didnt need it yet! Very honest place, I mean who tells a customer they dont need something! Also get a FREE car wash with every service.
So great will be going here from now on…

Love it so much here! Both times I’ve visited recently they have been so sweet. They have water and Starbucks coffee. I had my 1 year old with me so I was happy to see they had a closed off play area to keep him entertained and busy while we waited. I went in for a oil change and they did some checking around to make sure everything else was okay. They did find 2 hiccups and offered a solution but I said I’d come back and they were very understanding. Not pushy and excellent customer service! When we left the front desk girls noticed my son loved cars and gave him one to keep. I wish I didn’t have to move 3 hours away because I would continue to come here for every service I need. However I will definitely be recommending to ALL my friends, family and co-​workers. Oh and you also get a free car wash card for every service you get with them! Thank you so much!
Sincerely,
One very happy customer

Brought in my ’93 BMW M5 to have a radiator hose replaced. When I called for a status on the repair, I was then informed that I needed to have my water pump and fan clutch replaced because the vehicle was now overheating. I thought this was very interesting because overheating had not been a prior issue. When the radiator was replaced previously, there was still air in the hoses that can only be removed by a certain method. If the air was not removed properly, the car would overheat. When this was explained to the technician, he was extremely dismissive and it seemed as if he was just trying to sell me a water pump. Additionally, we were promised the work would be completed that day but found out later that they did not have a water pump available. Eventually, we just paid for the work completed, which included the replaced hoses and fan clutch and limped my poor car home. To be honest, we doubt that we even needed the fan clutch. It now has a check engine light on. Pretty sad how the vehicle is in worse shape now than it was when we brought it in.

Took my 2007 Camry in to get a brake job done and the alignment fixed. Got there about 8am told jake what I thought was wrong and gave him my contact information and left because I had other stuff to do. About an hour later jake called and said your brakes are very worn in the front and the rotors needed to be replaced which is what I figured. He quoted me and price for the brake job and the alignment and then said you need two front tires I can get them from another tire store and have them put on for you. I was astounded by such great service I said that would be fantastic. Several more time through out each step of the process jake called to let me know what was going on and about what time the car would be ready. Sure enough right about 3:30 he called and said the car was ready. The people at the front desk were very kind and helpful and jake did a wonderful job. My car drives better than it has driven since I got it in 2012 perfectly aligned drives like butter really. I will be using them in the future for automotive repairs.

These guys are on top of things! In and out fast. Comfortably waiting area. Prices seem to be in line for such a new shop.

At first I gave Service First a try because of the oil change coupons in the mail box. I honestly wasn’t expecting much. All my experiences with automotive service stations over the years had me complacent. However, Service First is doing it right! These guys are totally honest about what’s happening with your vehicle, and their prices and wait time it far better that competitors in the area. When they quote you a price for service, you can expect the final cost to be right on the money, or sometimes even less! Ask for Chad.

Had a catalytic converter changed and experienced strange noise afterward, so I took my truck back and was told it was my tires by more than one person. Funny thing is my tires never made the noise before. So 2 days later I couldn’t even drive my truck it was grinding so bad turns out they had a vacuum line touching my exhaust causing it to puncture and mess with my 4wd. They ended up fixing my vacuum line free of charge and magically my tires quit «whining». Really poor experience with these guys wouldn’t recommend them for repairs unless you wanna end up going back 3 or 4 times for them to get it right and have them make you feel like you are crazy for hearing a noise that you know wasn’t there before.

The first time we went the service was great and professional, very friendly, we had Josh. He addressed the problem, worked with us and we went on our way. Not even 2 weeks later the service engine light of my car goes back on. We took it to Autozone to check the code and sure enough it was the same code this place supposedly «fixed». When we called to address, the person Mike was rude in his responses, he told us to bring it back in and they’ll take a look. My husband took it back in and then they tell him they’re going to have to do another diagnostic because another code is pulling up with the other one. They would not give us the courtesy of reassessing the problem even though the same code (which supposedly they have no record of even though it’s on our receipt) they addressed the last time was still coming up (despite the other code). They were insistent that we were going to have to pay all over again. I understand the need to pay for additional repairs, but to pay for a reassessment of what they didn’t address the first time is not okay. This place is ridiculously expensive in cost for diagnostic and they don’t live up to their name «Service First». I would rather take it back to the dealer if I’m going to have to pay $ 85 to diagnose all over again. At least they’d address every problem and fix it right the first time. This place only gets two stars because of the service we got with Josh.

Just WOW. Right when I walked in the door, I was greeted by 3 employees. There is a closed in play area (like McDonalds). Free coffee and cushy lounging chairs while you wait. Speaking of, my car was done in about 30mins for the Inspection, and they were pretty busy. Hands down the quickest, most comfortable experience I’ve had in the past few years. Everyone is so nice and very professional. Taking my car back for an oil change in a couple of months.
On a last note: this building is very clean, even where the cars are (in the bays).

Excellent service, very professional staff, quick turnaround, nice and clean facility with convenient waiting area with iPads, TV, comfortable seating, coffee and other refreshments.

Worth it for the good prices and the giant play room (think McDonald’s play area with junk to climb on and slides) for the kids. A+, they’ve got my business.

This is my 3^rd time here & every time has been an exceptional experience.
The waiting room is nice, clean & has great amenities: drinks, iPads, a play area for kids & more!
The service team inside & outside are great! Very kind, easy to understand & you don’t feel ripped off.
I don’t live near here, I drive past 20+ other automotive places just to come here. Highly recommend!

Had new shocks put all around on my truck. Austin was friendly and got me squared away. Job finished quickly and with no problems. I’ve been looking for a nearer mechanic. These guys seem to be trustworthy. Will use them again if the need arises.

Need honest professionals for auto repair and services along with fair prices? Look no further than Service First ! Just had my AC repaired. Awesome job ! Awesome group !

5 star quality, 5 star mechanics, 5 star customer service!
Service First will be the only place I take my truck to for the foreseeable future. I have been then twice now to have work done on my 2007 truck and I am very content with the work they provide. This time I got a full brake job and my front 2 roters replaced.
They were very thorough, and their prices were very competitive so overall I am very satisfied with the work and professionalism I would recommend Service First to anyone in the Spring area.

Stopped in for an oil change and they fixed an issue with my door at no charge. Every employee was friendly and professional. I will defiantly be a return customer.