IKP Family Practice

The receptionist is the problem here. We asked for directions three times were put on hold never to be answered. When they finally did answer, they couldn’t seem to give us decent directions. I had driven over 50 miles to get my mom to this appointment. By the time we deciphered their terrible directions and arrive 30 minutes late, they steadfastly refuse to see my mother, even though they were running behind schedule. We would have waited past the appointment anyway. I want to single out the nurse practitioner that made the executive decision not to see us after we drove 50 miles. This Nurse Ratchet’s name is Colleen Finnegan. Avoid these people like the plague. We will never go there again. This is no way to treat people, unless you’re in communist Cuba…

Horrible! I have been «under the care of» these people for about1 year, but no more. I had one initial MD contact, in the beginning, only because I insisted; otherwise immediate handoff to a NP. NP OK, but recently no contact: NP and Med. Assist don’t return any calls or honor any requests for assist. or appointments. I begged to be seen for one year visit, or at least have ongoing follow up Specialist referrals for Diabetes and Cardiac management granted –no luck). After 3 months of absolute begging, an appt. was finally granted. They gave no appt. confirmation prior to the date set, so I called them, and got their rude answering service. I asked if I should come the next day, as I had to prearrange transportation. The day of appt. they called and said don’t come. Subsequent calls and inquiries to no avail. Obviously, they have no need of patients here.

I went to IKP family medcine as a new patient yesterday Mar 7, 2016. I have never been to a doctor’s office like this. They are to busy focused on Money and their profit than providing medical care. I called in today as a new patient and wanted to be seen as I was very ill. The receptionist first thing was what’s my dob? I explained to her that I am a new patient and I’m not in their database. She reply oh, what’s you insurance ID number. I gave her my ID then my name. My appointment was made. I arrived to my appointment 30 mins early as requested. (My appointment time was 115, I arrived at 1245.) I went to the front counter to check in. Again, I was asked about my insurance and ID which to me is expected kinda expected along with medical questionnaire. But, what get me is I wasn’t asked not once what symptoms am I having. Not once was there anything regarding my medical problem. I sat down to fill out the new patient forms (I still wasn’t checked in at this time.) The new patient forms consisted of asking my dob, name, marital status, hipaa, gender, address, how if you cancel a appointment within 4 hours you will be charge a fee and Insurance for the third time. Again, not once were there any forms even asking my medical history or what even brought me in. I finished filling out the forms as quickly as possible (10 mins after I checked in.), PAID my copay before even being seen and I finally was checked in AFTER all was said and done. It was 1:22 when I was actually checked in. I sat to think about it. I went to the desk, told them I was leaving because I don’t like the fact that I haven’t even been ask why am I here but, you have asked me for my insurance THREE times in 45 mins. Ask me if they cared enough to try to rectify the situation? No. There was no compassion, sympathy or anything. I never saw anyone but, the two girls at the desk. They are a representation of you and your practice. If they treat me like I was how are you going to treat me like another dollar in your pocket. I am truly disgusted. This office came highly recommended to me and I’m very disappointed that I am righting this review right now.

I came back to Unilocal to re read some of the older reviews of ikp family practice, and to see if there were any new ones since they have moved to a new location. i am wondering if the doctors or their office manager or staff actually read or get copies of these reviews. a patient has to trust the physician they see, and has the right to expect courtesy, an open ear to their issues, and time with the doctor. understandably office staff and receptionists have rules they must follow for paperwork and to keep things going smoothly, but some of the things mentioned here can and should be avoided without losing professionalism. it is true that with a heavy patient load, doctors staff often schedule too many people in a given day, and plan on only 15 miuntes per patient (or less) not including office wating time, filling out paperwork or sitting in the exam room in a gown. having seen only dr palmero irvine, i cannot speak about her husband or the other physician. as i mentioned previously, i have had good, and some less than satisfying vistis at their offices, including some like the ones mentioned in other reviews. i try to give the benefit of the doubt because as i stated before, everyone has good days and bad days.

All around not great experience. First time patient (my doctor retired) not an emergency visit. They were able to get me in a couple days after I called. It was strange they alerted me to many rules payment, tardiness, no show, 4 hour cancellation policy etc etc immediately but I shrugged and thought hey they have had trouble with bad patients can’t blame them. Arrived 20 minutes early for my appointment as they had requested waited in line for receptionist/​check in for 15 minutes then got paperwork and finished it as quickly as possible got that handed in. Very very nice office/​building /​rooms suoer clean and modern. Waited about 25 minutes to be called back went through normal drill and led back to room. Sat in room for ~ 50 minutes before asking if how long it might be. They said was next about 10 minutes later Dr. Palmero came in. I felt like she didn’t really listen just said look bad sinuses over a month must be allergies. I explained I had never been allergic to anything before she explained the pollution/​pollen in Houston eventually got to everyone I kept explaining that symptoms were right after my daughter/​husband and mother all had colds/​flu so likely that but she insisted allergies. Prescribed allergy medicine, full round of antibiotics, full round of steroids and steroid allergy medicine enough to last until spring. I thought this was overkill but she is the doctor not me and obviously I had this gunk for a month I wasn’t handling it right. So that ended the visit. While driving home the pharmacy called with problems with the prescription I called the doctor back and left a message for her nurse. No call back that day so I picked up the antibiotics (the only prescription without problems) started on those. Luckily the next day I had an appointment with my opthomologist explained the issues he said try steam machine along with antibiotics until meds got sorted. This worked wonders never heard back from nurse after 5 messages and talking to front desk multiple times. Literally one time the front desk transferred me to a lady who’s job it was not simply because she might provide insight and they knew she would answer the phone. This lady went out of her way to figure it out and it feels like she was the only one in the place that cared even slightly about the entire thing.

Wow. Health’care’?? I am not writing about service as I was turned away. Why? Well 24 hrs before my visit I had my debit card duplicated and stolen leaving me no choice but to cancel it. No problem I thought I have my checkbook. No mention on the website about forms of payment accepted but to my utter disbelief as I tried to pay for my visit I was told they didn’t accept checks. I explained my situation the receptionist went to the back to some ‘supervisor’ came back out and said sorry can’t take the check — trying to think of a solution I asked if I could be billed. Again the receptionist went to the mystery supervisor came back out and said ‘no-​payment must be made at time services are rendered’. Supervisor couldn’t be bothered to talk to me or help in any way — please don’t get up and walk ten feet to speak to someone in pain (I have a very injured knee from falling on). They literally turned me away. Just wow. They had my social, txdl, address, insurance and no posted policy about checks — which are LEGAL TINDER! I’m definitely going to switch providers as I just have never been so dismayed. Maybe the Drs are good — I obviously don’t know.

Love love love Dr. Irvine. He has a lot of patients here and he always remembers me and is so personable and easy to talk to. His staff are pretty nice too, although the front desk need help in the hair department– most wear their hair in a messy bun with a big tacky headband– not professional enough for a dr. office but they’re young so I guess it works for them.
Another thing I’m not crazy about is that the girl who answers phones up front reveals a lot of personal information to the entire waiting room while she’s scheduling appointments. I’ve heard her repeat names and social security numbers within earshot of a room full of people.
I’ve never had trouble getting an appointment. The wait time is sometimes a little long but that’s because Irvine really takes the time to connect and help all of his patients. The office is really nice and rooms are big and clean– a nurse comes out front to the waiting room to organize magazines and remove trash which is nice.
They are moving offices soon so I expect it will be even nicer.

Terrible staff

Dr. Irvine has got to be the best doctor I’ve ever had. He is very funny and easy to talk to about anything. My wife and I both love him. We’ve never had a problem getting an appointment, even though I’ve seen Dr. Kayshap when ours was full. I’ve ran late before and still didn’t have a long wait. I’d recommend this clinic to anyone. I prefer the location in The Woodlands, but both are nice. I also want to say Dr. Kayshap is amazing too. If I didn’t love ours so much, he’d be my PCP for sure. He’s a Longhorn like me and really knows his UT athletics. I joke with him that I only come see him to talk football. Hook em!