Enterprise Rent-A-Car

Always top notch customer service. I have been renting from Enterprise for years and will never go anywhere else.

I rent almost exclusively from Enterprise as a business traveler. The customer service is top notch. The cars are always clean inside and out and the vehicles are not just basic without any upgrades. No matter what state I travel to, there is an Enterprise nearby. I find comfort in that. I rented last week for my personal use as my car was in the shop. The rental was almost perfect except that I needed a ride back to the dealership where my car was and no one from Enterprise was available to take me. I had to take Über instead. Other than that, the rental was fine. I will continue as a loyal Enterprise customer, as I have been for the past 8 or 9 years.

I am a frequent business renter at this location. It is one of the only locations in the area that is open on Sundays which is something I need occasionally. That being said, this location is extremely busy. In my experience they ALWAYS take care of the customer. If they don’t have cars for walk-​ins, they’ll find a location that has one. They shuttle cars around from other locations. They make it right when the car is not clean (offering a future upgrade if they can’t make it right on the spot). Remember this is a suburban location that does not have a huge fleet of cars just waiting for you to rent one! Make a reservation whenever possible and you will be taken care of. Even call a little ahead of time to let them try to work something out. The Enterprise management training program teaches good customer service and it shows — I have enjoyed seeing trainees like Amy and Gracie get a great business foundation here. And Thomas, Phil, and Ruben have also always been very helpful to me including helping me handle flat tires and weird car noises. Finally — Enterprise will give you a ride either to or from your house/​work. This is a phenomenal value-​added service for me and saves me a lot of time, and they ALWAYS do it with a smile. Love this location!

Enterprise HQ reached out to me after I posted my bad review. To me, this shows they care about my feedback and wanted to make corrective actions to improve their customer service. My response to their email was referred back to Phil, the manager at the location. Phil apologized and gave me a good deal on my upcoming rental, which I will pick up in a couple days. I will report back with a new feedback if I encounter any problems.

My experience with Enterprise has always been excellent, and that was the case with
my last rental in Spring, TX. As always, the staff were extremely helpful and courteous both on check in and check out. You’ll never go wrong with Enterprise, I’m convinced.

Based on the other reviews, it looks like their management has changed. I had a wonderful experience here, and the entire staff was so helpful. I came here on a Saturday, and didn’t realize that they closed at 2pm until I got here. The manager, Phil, was closing up and let me in anyway to rent a car. I was on my way in just a few minutes! Fabulous customer service! I would highly recommend coming to this location!

Have used this location twice to move my son to/​fro university. Both times the service has been awesome. Durrell and Jesse were very pleasant and efficient to work with… even gave us a larger van than we had reserved at the original price. Thanks much! Would definitely use this location again even though I live 35 minutes away.

Would run in the other direction. Don’t even call. Put in a reservation for a Cadillac or equivalent. They said they had the car, plan on billing me for this type of car and yet when I arrive they offer me a KIA and Hyundai. Not sure what person would confuse the two.
Enterprise said they’d call Monday morning and drive out the proper vehicle. Needless to say it didn’t happen. Placed on hold multiple times. To have the agent on the other end of the phone tell me I could get a Ford.
Needless to say, this location is a joke. If they worked for me I’d let them go and start over. When is it that the customer is always wrong and has to fix things for the company.
This place is nothing but a joke.

SLOW! PAINFULLY SLOW! They need to hire more staff or the employees here need to move with more urgency as the line backs up out of the door. Waited for over an hour. Once I finally received a vehicle, it was terribly dirty on the inside.
Additionally, I received a ride to the office, assuming that I could receive a ride home and was not informed otherwise; however, when I arrived on Sunday to return the vehicle, I was told to catch a cab to my residence. They did not offer assistance with the cab and I had to hitch a ride with a customer who knew that I was near tears. I WILL NOT be back!

Omg, HORRIBLE! Out of town and I need a car on a Saturday. Don’t bother going to this enterprise. Jamie (according to business card she gave me) ran my Amex once and said it was declined. It’s AMEX! No it’s not. I wanted to call Amex to clear it up and she said she cannot run the same card twice! What?! Horrible customer service. She Would not take my chase debit MasterCard because it wasn’t a «real credit card». So now I’m stuck on a highway calling a taxi to take me to airport.
Luckily I have my iPhone and I logged into Priceline and get a car for $ 20 a day! Why didn’t I think of this before?! Oh yeah, cuz my husband told me to go to enterprise… I need to start thinking for myself!

If you plan to use Enterprise at this location then read all of this. It is not merely criticism but how to complete the transaction with minimal trouble.
I didn’t have as bad an experience as lady t. Frankly, I was going to give them three stars until I read her review and it confirmed some problems I had. The manager is a nice guy but I noticed quickly that while they intially quoted me a very nice rate that they were very liberal in adding upgrades without asking me first.
All I needed this time was a simple subcompact. They gave me a very nice rate of 9.99/day for the weekend (F-​Sun) with an allowance of 100 miles a day. When I arrived they gave me a full sized sedan and the contract read $ 15.00/day (again, half off). I mentioned this and they quickly changed it, by hand, to $ 10/​day. They also had added several unneeded insurance items — I have comprehensive. They did not mention when I reseverved the car that they would place a $ 300 hold on a credit card until the transaction was complete.
When I arrived at home I realized I had not checked the mileage. It turned out that they used the computer readout rather than the actual beginning mileage on the car. I called immediately and the manager insisted that he would use the mileage I provided by phone. I reluctantly agreed. Incidentally, he made good on his word.
I turned the car in that Monday and they tried again to charge me for a full sized car. I had my contract and showed them the changes. They gave me no more grief after that and they charged the agreed upon rate.
Before I read Lady T’s review I chalked this all up to laziness on the part of the woman that checked me in. I now wonder if some of it was intentional to see if I’d be willing to pay. I’ll admit that the special they were offering was less than i’d expect to pay and they might have been trying to recoup some costs. If they were then they suck. If it was an honest mistake then so be it.
MY ADVICE: If you decide to use this location then check with the price on the phone in advance and write down notes. On the day of take your insurance (if you have collision), your credit card with $ 300 to be charged on it and your notes. Don’t feel obligated to pay the overage if they don’t have the type of car they promise you. MOST IMPORTANT: Don’t make my mistake. Check the odometer AND the gas gauge before you leave the facility. There is no guaranty that the manager you work with will be as understanding as mine was. While it’s likely he knew i’d never be back if he didn’t follow through, he could have just as easily added $ 100 to my bill and I could have done little about it. He is the reason I give them two stars instead of one.
If you have a better experience than me then please write. I’d be curious if people have had similar issues with me and Lady T or if it was perhaps an unlucky coincidence.

Warning! If you go to this location watch for the Sharks. I have never been to a car rental place that is so high pressure, they will try to sell you all the add-​ons that they can.
I had my Priceline discount total with the taxes included. Then they will take your total amount (that already have taxes already included) and add Taxes again!
These girls are some smooth operators, if possible just avoid that location all together. I would just cross the street and go to Planet Ford Enterprise.