Emily E Graham, DDS

I visited Dr. Graham’s office this past Friday for my check-​up and cleaning. Tracy was the dental hygienist who assisted me. This was a very pleasurable experience for me! Tracy was very friendly and personable and kept me engaged in conversation while cleaning my teeth. Dr. Graham came in very briefly to visit with me and look me over, and remembered what day of the week and time that I like making my appointments.
Upon my departure, I was introduced to Kay. Kay had been trying to reach me by phone to revise my appointment time. We finally were able to connect by phone, and she was very friendly and personable. Kay and I spoke for a few moments before I departed Dr. Graham’s office. The office staff here at Dr. Graham’s office is always friendly and willing and able to make the patient’s visit a pleasant one.

I went here for a cleaning. I visit the dentist twice a year. I was immediatley told I needed veneers costing over $ 7,000. I denied the service and said I was just there for a cleaning. I went here three times and never walked out without paying out of pocket. After the third time I had had enough. My last visit the hygienist came in, didn’t say her name or anything about the work she’d be performing. The prior visit was a deep cleaning so I know I didn’t need another one. When I was checking out, I was told I owed money. I asked for what and she told me I had a deep cleaning done. My new dentist has many clients with similar stories about Emily Graham. DO NOT give her your business. They also charged me $ 40 for mouth wash!

I have been a patient of Emily Graham for over 30 years. Emily is the best dentist I have ever been too. She takes her time and her level of care is superior. In fact, I have lived in Las Vegas for the last ten years and still use Dr. Graham for my dental services. I would recommend Dr. Graham to anyone looking for a superior dental experience.
The office is immaculate, the staff is very friendly and the hygienists are as professional as Dr. Graham.
I had a situation arise where I had a broken tooth. Went to a dentist in Las Vegas. The Vegas dentist recommended a very expensive specialty root canal and crown. I had hesitations and waited for my next trip to Houston and called Dr. Graham. Her calendar was booked but she made time for me. After an examination, her recommendation was simply to pull the tooth since it was an upper tooth in the very rear of my mouth, it wouldn’t be visible and I didn’t risk further complications from the crown which would result in more expensive dental work.
I agreed. Emily extracted the tooth and my problems were solved.
Trust is important when it comes to dental services and I trust Dr. Graham 100%.
Thanks Dr. Graham and the staff for yet again a great experience. Love the lemon mouthwash.

Worst experience ever. This place is a racket. Overcharge their customers and very poor dentistry. In it only for the money. So sad.

The dental hygienists here are trained to SELL and SCARE. When I went in for a chipped tooth, the hygienist told me I’d need a rootcanal. Sure enough, I did NOT (thankfully) but you can imagine my fear for a good 30 minutes waiting for the doctor to review my x-​ray.
They have the latest technology, it seems, but that doesn’t mean they are the most skilled or advanced experts in dentistry. My husband had a $ 75 overpayment and no one told us, for almost a year! We’ll be switching to someone who isn’t capitalizing on the pain of others, or pushing their own agenda.

Every year I send my 2 grown children in for teeth cleanings as a birthday gift to them since they do not have dental insurance. I’ve always used my dentist for this, but I decided to use Dr. Emily Graham this time because she offered a special $ 77 cleaning and exam for new patients. I sent them both in on the same day, but separate appointments. They were both offered cosmetic procedures, shown before & after pictures (what they would like like after elective cosmetic procedures), and offered botox as well as other aesthetic procedures — mind you, they are 22 and 24 years old with perfectly fine teeth and both had braces as teenagers. Xrays were taken but Dr. Graham’s office did NOT perform cleanings on either. Instead, they were both given quite hefty «estimates» for extensive deep cleanings, multiple cavities and follow up procedures adding up to thousands of dollars. They’ve both had their teeth cleaned every year and we had never heard of such bad dental diagnosis on either of them before this visit. I instructed both of them to leave immediately and I had several phone conversations with the staff & manager of the clinic. Despite my disputes and in depth phone conversations with Dr. Graham’s office, my credit card was charged $ 77 for each. So it added up to $ 154 for my adult kids to waste hours of their day (off work and out of school) and have NOTHING done to benefit them. Total rip off alert. After sending them back to my original dentist, their teeth were cleaned, xrays done, and they were sent home with a clean bill of dental health. This place is a huge scam. I will write a review on every website I can and I will also file a complaint with the BBB.

I am very lucky compared to some of the people here, apparently! I don’t currently have insurance and there was some sort of deal going on with a cheap consultation followed by a free teeth cleaning. The receptionists were very friendly although I had to schedule my teeth cleaning twice because apparently they didn’t put it in the first time, or didn’t have it on file? I still don’t know what that’s about. Anyways, I had a pretty large amount of tartar on my teeth (not having dental insurance will make you not go in for cleanings) so they ended up charging me for the cleaning since it would have to be more thorough to remove all of it. They were going to schedule the polish (which was still free) for another day to let my gums heal but decided to do it the day of, and I’m glad they did because I really wasn’t interested in returning a third time.
Overall the service was good but not great. I’m giving it three stars because nothing stood out to me as anything but «okay», along with the whole charging me when they said they had a deal going.

Be aware that the dental assistants are instructed to sell products (whether necessary or not) and will not ask but assume you will purchase. When I became a Medicare recipient it was suggested that I find another dentist, but was referred to other dentists and none accepted Medicare. Seems to me the practice is more
financial gain.

On the recommendation of my mom, I went to this office two years ago after not going to the dentist for quite a while.
I expected that I would need some work done. To my surprise, I was told I had early periodontal disease and would need an expensive (over $ 1,000) laser treatment on my gums. I was also told I needed a crown and some fillings immediately in order to prevent a root canal, and had two fillings and two more crowns that needed to be done.
I paid for the laser treatment, fillings and a crown, but put off the other work since I had just dropped over $ 3,000 to get that work done.
I was given a treatment plan for the other procedures (two crowns and two fillings) and the quoted price was over $ 3,500!
Fast forward to last week. I tried a different dentist after several coworkers recommended the same place. This dentist said the crown that was done at Dr. Graham’s office two years ago is not good work (it’s not even touching my gum on one side), but most insurance won’t cover a crown on the same tooth unless it’s been at least five years. So we are «watching» that crown that I paid over $ 1,600 for. In addition, I was told that I do need two fillings and a crown, but the other crown that Dr. Graham’s office insisted I need is not necessary. My new dentist said she’d much prefer to do an onlay because most of the tooth is still in good shape.
My new dentist quoted me $ 1,400 for the work that Dr. Graham wanted to charge me over $ 3,500 for! She also offers payment plans, and they make the crowns in their office so it’s all done on the same day (no temporary crowns and extra hours in the dental chair.)
I would NEVER recommend going to Dr. Graham. You will most certainly get ripped off, and possibly told you need work that is unnecessary. It’s not worth it. Find someone else, and avoid this office at all costs or you’ll literally pay for it!

Do not let the nice facility fool you; this is, without a doubt, THE WORST dentist I have ever visited. I highly encourage anyone considering visiting Dr. Graham’s office to do some serious research and find more ethical, competent dentistry.
I visited Dr. Graham to get a crown for a root canal I had recently received. After nickel and diming me and assuring me that the porcelain crown I paid nearly $ 1000 for would surely last a number of years, I went home temporarily satisfied with the service I had received. Fast forward 5 months — I see a small crack on the top of the crown. I call Dr. Graham’s office thinking that there must be some sort of warranty on it, especially considering that this is something that should last tens of years. The receptionists I spoke with were incredibly unhelpful and wanted proof that I had gotten my teeth professionally cleaned, that I was not a grinder, etc. and never offered to replace the crown. Frustrated, I let it be until months later when the crown broke in half. The half that remained in my mouth was sharp and poking into my cheek and I immediately called Dr. Graham’s office and explained the situation. Unforunately, I was met with the same unwillingness to hold themselves accountable for the unacceptable service they provided me with. Not until I verbally questioned their reputability did they suggest that I come in. When I came in I was immediately greeted by an incredibly rude receptionist. She told me that I would have to pay out of pocket because of her own laziness to call my insurance carrier and verify that I had insurance. The hygenist I met with informed me that Dr. Graham was out on holiday and that she was unable to remove the remainder of my crown and instead covered it with temporary material (without even cleaning it to ensure it won’t get infected). She was nice in offering me a temporary night guard but the mold was done in a rush and the night guard doesn’t even fit my teeth (not sure how that is possible).
Long story short, do yourself a favor and don’t bother visiting this office. They have a beautiful waiting area, very clean facilities and really great coffee but that’s the only thing positive I can say about this business. The receptionists are quite rude and Dr. Graham’s biggest concern is making money not providing quality service. Once you have paid and left the office, expect the office to make themselves unavailble to ensuring your satisfaction. I’ve made the decision to get a new crown done elsewhere. In doing so, I’ve lost money but I’ve gained the relief of not having to deal with Dr. Graham’s incompetent dentistry. GO ELSEWHERE!

*** UPDATE 10/​22/​2014 ***
I was recently contacted by the office manager at Dr. Graham’s office after having posted my review. They wanted to know what my experience was and what they could do to right the wrong.
An agreement was reached that was mutually acceptable to both parties and I am satisfied with the outcome.
The office is beautiful and everyone is very kind just make sure you know what you are getting in to.

The moment I walked in and was ignored by the receptionist (her and coworkers were trying to decide what type of tamales to order), I should have left before they had the chance to overcharge me. They made me feel like they were really helping my dental health by providing these services only to find out later that insurance didn’t cover many of them because they were not necessary and I was stuck with even higher bills than I anticipated.
If you are looking for an HONEST business, look elsewhere. Don’t be fooled by the nice facilities.

After having been referred to this facility when my dentist of decades retired… I was hopeful. My previous dentist was one of great ethics and standards of care. He was snowed when he thought this clinic would treat his patients the same. This facility literally nickels and dimes the client. They up charge at every corner. When filling a small cavity for my 10 yr old son — they nicked his nerve — causing him much pain. My younger son had a tiny cavity filled which fell out in 3 mos. They suggested 1000’s of $$ of work for my mother which was not warranted. I have since found a better dentist who is more of a minimalist and not after nickeling and diming me and my insurance tab.

This office disguises itself as a «Christian» practice where the customer comes first, disgustingly this could not be further from the truth.
After excellent reviews from other dentists I was told at Dr. Graham’s office that my teeth were in very poor condition and step sold a number of services I didn’t need. I ordered a night guard from them, it took three tries and three trips to her office to get just the molds right.
Avoid this place at all cost… otherwise it will cost $$$$$$$ you a lot.

Avoid this place! I completely agree with the other review. I went here for simple filling paid over $ 200 for 5 mins of work, and the filling literally came off my tooth in less than 24 hrs! I went back as it was obviously bad dental work, they repaired the filling but told me I needed a night guard along with a possible crown for thousands of dollars. I immediately went to another dentist, they couldn’t believe the horrible dental work, and even suggested I file a claim with the dental board. Please avoid this place and find a reputable dentist.

I went to Dr. Graham’s office after not having been to the dentist in two years. I had received a mailer where I could get an exam & x-​rays for around $ 100. I’ve always had an excellent dental history, nothing serious other than some fillings, so I was absolutely SHOCKED when I was told I had early periodontal disease, needed a crown, and some other fillings. The estimate was $ 2600! I left in tears, wondering how I was ever going to be able to afford it since my insurance wouldn’t pay for any of it. After asking around, several friends informed me that they had had a bad experience at this same office – work not done right, outrageous estimates, etc. One of those friends recommended her dentist to me and I went last week. To my surprise, I did NOT need a crown and I only need to fill some areas where there has been gum recession. (In addition, I was told I should wear a night guard). The estimate WITH the night guard was $ 863. I walked out of that office with a smile on my face, knowing I had found the right dentist. So as nice as Dr. Graham’s office staff was, I would not recommend this practice. It seems they are just out to make money.