Action Wear Plus

I had taken a PomPom jersey in to be monogrammed on the front and screen printed on the back to use as the example for a big order we are about to do. While in the shop we discussed the monograming and exactly what I wanted. She pulled a chart out, I chose the one I wanted, paid and left the shirt with them. I was told to be looking for a proof on the screen print for the back of my shirt. I received the proof and signed off not aware that I was signing off on the monograming for the front as well since that had already been taken care of. When I went to pick up the shirt the back was fine, but the front monograming was wrong. Any initial monograming I have ever had done the last initial, always in the middle was larger. Scroll, block, or whatever. This was three letters all the same size across with the last in the middle. My issue is not the mistake made on the shirt but rather the response to the mistake. I was told that the girl who took my order no longer worked there because she messed up all the time. Never once did they offer to replace the shirt, fix it or even give my money back. The big order we were going to do we will not be doing with Action Wear Plus. I’m very disappointed. I did however find another embroidery shop who said they can fix what was messed up so the shirt is salvageable. I’m attaching a picture of what it was suppose to be and what I got.

I just pulled my business from AWP and here is why. I’m new to Texas from San Diego and I own a fitness company. I had a sketched logo that I needed to be made along with shirts, bottles, towels, banners, you name it. We’re talking about a lot of future work. I spoke to Megan when I went by and she was awesome. Very nice and professional. She priced me and gave me the 1 week timeline they needed. I paid half up front.
On the due date for the proof I got no call or email. I called the day after to check on the work and was told the proof would be done in 3 days. I said «ok». The next day (today) I got a call from the owner. She was the total opposite of Megan. She was aggressive and sounded like she was upset. She said I was under priced for the work and jacked up the price. She didn’t mention that her company wasted a week of my time and now two days after the deadline they didn’t even have the proof close to done. She just apologized for the pricing and put the onus on her staff member. I had to stop her and ask to speak. We set an appointment to discuss the work but I plan on pulling the job and giving it to a graphic designer I met yesterday who is looking for work.
AWP has a lot to learn about customer care and customer treatment. You can’t call someone, berate them aggressively, up-​sell them and expect to keep their business.

Friendly service. Kept a good deadline. Quality product. A little expensive but I’ll be back.