Certified Tire & Service Centers

Shame on you. You replaced my wheel bearings 3 weeks ago and I had to have them redone yesterday. Never will I go to you again. Can’t believe you did this to a 60 year old woman on limited income.

This place has bad reviews for a reason! The store mgmr, Steven Peck is very ill-​mannered and down right RUDE! I don’t know who died and made him the store mgmr!

Just found out goodyear sold me bad tires. The inside of the tire is falling apart. It isn’t something I could have seen because it’s the inside tire wall. After years of servicing 2 cars here and being a loyal customer, I am beyond disappointed. Brand new tires should last more than 10k miles. Now instead of paying for a simple oil change, I need to replace my tires.
Do not waste your money here. Thank goodness the only other thing I had done here is oil changes. God knows how many other people they screwed over!!! And to think I was defending their low ratings! It makes me want to throw up seeing how a tire place can put bad cheap tires on a car!!!

I brought my sons car in for brakes at 5:15 pm. They were able to accommodate us and have is car done the same day. I can’t thank Steve and Joreal enough!

Joreal is absolutely amazing. He’s the best mechanic I’ve ever had. Credible and reliable.

Inconsistent pricing and overall lack of any kind of accountability. Poor costumer service and support. Please do yourself a favor and visit DISCOUNT TIRE SHOP for all your tire needs.

Eric worked with me to get an amazing price on a set of new Goodyear tires for my 2011 Hyundai sonanta. Then on top of it, they filled out a $ 40 rebate card FOR ME so that all I had to do was send it it. Great people, great service. Complete tire changeout and alignment test in 2 hours. Ps, short 5 minute walk to the Starbucks down the street to do emails while you wait.

Eric was amazing, helped me out with my car even though they were slammed with work… even had a positive attitude and smile, made me laugh… definitely will go here for all my service needs

I’ve been going to this location for years getting my oil changed for $ 20.00. Today they told me it would be $ 38.77 even though I have been a Goodyear member for many years. When I asked the Asst. Manager why the increase, he told me profits were down and they had to raise the price. Old price of $ 17.99 still on window with a message «we won’t be undersold». I won’t be back, I’ll take my business somewhere else.

Typical. Bait-​N-​Switch coupon. Unnecessary up-​sells and condescending attitude. Used a different weight of oil in my car without getting my authorization for the additional charge. I just wanted to use my $ 17.88 coupon but they said they would, «go bankrupt» if they did an oil change for that amount. They finally capitulated but added $ 4 «tax» to that sale! Offered to replace my struts for a huge mark-​up on price and labor. The shop is connected to an O’reilley auto parts so you can easily find retail prices while you wait. They marked up each strut 50% over retail and then expected another $ 200 for labor.

Holy cow… on top of the jacked up brakes, and unfastened air filter cover, an insulation cover just fell off the bottom of my truck. They failed to reconnect it properly.
I have been in touch with some sort of group manager who i let talk me into letting them try to fix my brakes.
I have an appointment saturday morning for them to give it the old college try.
I need to publicly apologize for the harsh language and thanking the mechanic who worked on my truck for not applying himself and becoming an air traffic controller.
This is almost funny to me. I think i’m going to pack a cooler of beer for saturday and a lawn chair to post up outside and enjoy the follies.

Jason Heinz and his team are a great asset to their business. They care about customer service and are fully experienced in assessing your vehicle’s needs. I’ve been using Certified for the last 8 years and they have never let me down. I refer anyone who has vehicle issues to visit them and see for yourself. Oh yeah great prices on their tires and vehicle repair.

The Bureau of Automotive Repairs (BAR) wrote two citations for two violations in connection with my claim.
Buyers Beware.

This place is awful! They don’t even deserve a one star. I took my car to the nearest oil change after blindingly dumping a quart of transmission fluid in my oil. I called Goodyear after googling and Unilocaling for help and even called them after AAA and I had spoke. As soon as I got to Goodyear, Josh who I had spoke to was really upset throwing his hands up in demand. After finding out my total for this oil change was going to be 80 $ I called my husband. Josh the associate told me to «fuck off» after his frustration and «Pio» the the office manager who over heard, shut his door in no care of their customer service. I had an eight year old saw me cry because of their customer service and how awful the service was. At least if you do go, after reading this, don’t be surprised if you get the worst service ever.

Customer service is alive and well at this place. Second time here and both times their service and professionalism have been top notch.

This is a copy of an email I just sent off to Goodyear Corporate. Decide for yourself.
January 3, 2015
To Whom it May Concern,
I’ve just returned from spending $ 900+ dollars at your shop in Casa de Oro for an oil change, tire rotation, timing belt and water pump replacements. Upon returning home I found that the tires on the drivers side of the car were rotated but the passengers side had not been done. I called Jerrel at the shop and let him know that whoever was responsible had not done their job. I then checked the oil which I found had been changed but in looking at the oil filter it was clearly not new. So in summary of the 2 repairs that I was able to evaluate neither were done. Of course it leads me to wonder what the status of the repairs that I wasn’t able to evaluate is. This was initially supposed to be a 4 hour job, with maybe an extra .5 hour for installing the water pump. I took it in at 9:45 am yesterday and at 5:00 pm was told it wouldn’t be ready until 11 am on Saturday. In other words, they had my car for over 24 hours. Why should you care about any of this? I’ve gone to this shop in the past because it’s near my house and they’ve done good work in my previous visits. Neither of those are good enough reasons to continue to give them my business when there are others shops nearby that are reputable and get better reviews. By the way, I live in an area where most of my friends live also and you can be sure that they’ll hear from me about the questionable work done at this establishment.

Useless place. Told me if I got there by 5.30 they could put in a new battery for me. I get there at 4.30 and they tell me they don’t have the battery and it is too late to order one. Completely wasted my time.
Totally uninterested employees. At least I didn’t give them any money.

Well I’m a positive person. And hate leaving bad reviews but these guys suck! Went in here to get a tire fixed told them my back brakes are squealing and asked them to check them out. He hen I picked up the car the guy says «you were right about the brake pads but, they are the front ones and not the back and they are almost to the metal. We can take care of that for $ 200 for parts and labor.» So knowing that is way over priced I leave, go to auto zone buy front brake pads and take off the front wheel to find almost new brake pads. I went back to auto zone and got the back ones just to find that those had about 50% pad left. So in conclusion they were going to take my almost new brake pads swap them with who knows what then sell mines to someone else at a ridiculous price… yea f theses con artist.

Stay away from this shop!
I came to this place because of their coupon, when i got there they told me my 4 cylinder Honda accord was not covered by the coupon so i got the $ 30 instead of the $ 15 coupon. Took them 1 hour and a half to do the oil change. I asked them to rotate the tires which is a free service with an oil change. I saw them remove my tires and then they mounted them in the same location. When I asked if they rotated my tires the store manager said we did! I told him I saw you take them off but not rotate them. So he got all angry and called the shop boy and asked him and the shop man said the front tires look newer than the rear ones so I didn’t rotate them. Hahaha, the joke was on the store manager. Bottom line if you are going for a coupon they will not honor it, if you ask them for a free service they will not do it.

I hate to drop 1 star reviews, but to be just, I must. Goodyear has an apparent reputation for aggressive up selling. Ex-​employees and current store managers will candidly admit to being under heavy pressure to meeting store numbers, or else they are shown the door.
A friend of mine who now runs his own repair shop, whom is a great mechanic and whom I greatly trust to service my car, used to work for Goodyear, and has told me first hand of their practices of aggressive up selling, and this is why he quit them.
Look at the reviews from several Goodyear shops, and you see people saying the same thing about being pressured to do completely unexpected/​unnecessary repairs. They come in for an advertised low ball oil change, only to be called on the phone in the same hour, and be shocked to hear a list of recommended, expensive services and repairs. Shocks/​struts/​brakes/​tires appear to be favorite items to recommend. My car did not need any of these things, yet they were all professionally recommended. Also was told my car needed more expensive oil, thus $ 10 increase in the advertised price of the coupon.
Also, told that I needed new tires (I did not), so the advertised «free rotation at customer request» was not granted to me. Cannot recommend any stores in this chain due to not caring about the customer, but only caring about the bottom line. Voting with my dollars and feet, and going elsewhere.
Homework: Look what happened to Sears Auto Shops and their practices in the 1980’s.