Topline Tire & Auto Center’s Inc

A friend of my son recommended this place. I took my wife’s Cadillac there before. I can’t remember what for and the service must have been OK because I went back when my pickup truck had a problem a few days ago. The check engine light came on and was acting just like it had a few months ago which was a bad coil. I took it in. They had it in the garage for a while and told me it could be the coil again or it could have something to do with a bad ground in the PCM. Mark recommended I replace the coil since it was under warranty and see if that fixes it. He said if it doesn’t they would have to do a LOT of diagnostic testing that would take a couple days and would cost $ 200-​$ 300 plus the cost of the ‘fix’, whatever it might be. So I took the coil back to Advanced Auto and replaced the coil and the truck was still running very rough. So I called Topline back and Mark got on the phone and I told him about the new coil not fixing it. He said it must be a bad ground in the PCM. And he said the ground is IN the PCM, so the PCM would need replaced. When asked how much that might cost he said between $ 300 and $ 1,200, depending?! I asked him what codes were being reported on the diagnostics and he said he didn’t remember. This was a legitimate question, right? I wanted to do some Google searches for peace of mind and to see if maybe there was a related recall for my truck. Responsible actions right? Well, the next thing he says is ‘You know, we like to concentrate our activity and efforts to our customers here, our paying customers, not help diagnose your problem and have you go fix it yourself or take it elsewhere’. I said,’ that is not what I was trying to do’. I was so appalled and shocked by this rude despicable behavior I was speechless and just said OK and hung up. Remind you, I was a repeat customer, as were 2 of my sons (which will never go back again), and I did as he instructed and replaced the coil and was moving on with the process. I took the truck back to Advanced Auto and had them hook up the diagnostic device. It had 22 reported codes and 11 of them were different. I don’t think you can diagnose this problem as a ground problem and just go with the most expensive fix with all the codes reported. I also did some research on PCM grounds and they are wires that run from the PCM to different grounded parts of the truck (e.g. — battery ground, frame, engine, etc). There are several things to check before you go replacing the PCM, like all the wires, and connections to the grounded spots. So Mark is not only rude and disrespectful, but not to be trusted. I’ll never go back there.

I’ve used these guys multiple times and have always been satisfied. They’re diagnosis is spot on, maintenance is excellent and they’re straight shooters… they honestly tell you if you need something or you don’t. this shop has earned my trust, and that’s not an easy thing.
Don’t hesitate to go here!