Ross Dress for Less

I just had the most horrible experience! I’ve ALWAYS loved going to Ross for anything! I’ve made some returns before, and it’s ALWAYS in the good condition as the day I bought it. Never used, Never worn. I know their return policy. Today, i came to return a pair of shoes. 2 weeks ago when I bought I showed the cashier the condition of the shoes at the time. The soles showed a little wear, but she said it was from people trying them on. I told her i was buying it for my sister so i wasn’t sure if it would fit her. She said no problem, i could return them as long as they weren’t worn outside. Well, I bought them on the 11^th, and i finally could return them today bc it didn’t fit my sister. I got called up next and she looked at the condition of the shoes, she looked at me with mean eyes and with attitude in her voice she said, «these have been worn outside, these have wear, they have been worn, you can’t return these» .she said it so loud like a huge announcement to embarrass me in front of everyone! She said it with so much attitude that she had a jersey accent! I told her calmly i did not wear it outside, i know the policy I’ve returned things before. She kept on repeating herself saying it’s been worn, i was so angry and embarrassed inside, but i kept my cool. I said, you know what, I’ll keep them ill find someone to give it to. Then she asked her manager to take a look at the shoes. I told her that’s the condition i bought them in. She looked at me and must of seen the embarrassment in my eyes she ok’d the return. Honestly, i just rather take those shoes back and just walk out. It was just so humiliating. I’ve shopped here for over 10 years… I feel so sad about not wanting to shop here anymore. I understand she was doing her job, but it was too much.

I love the products and decent prices (though some tend to fall apart), but the rude, intimidating presence of the security guard that is constantly looming over customers as though they’re going to steal is a major turn off. One time he followed me through the store, eyeing my every move for NO reason. When i shop, i like to be treated well and ive actually stopped going here. Employees that assume *everyone* that walks into the store is going to steal are horribly bad for business. Just because they may have had bad experiences in the past should not taint their treatment of customers who are there to spend money. Huge turn off. And, according to other reviews, this seems to be a problem for many shoppers. Too bad as i do enjoy the products.

Store sometime messy. Make hard to push shopping cart around. They don’t have changing table. :(. Don’t like fact they ask you to take of hangers. Some of employees are very rude.

I like this store and usually find great items to buy. Was a little disappointed at their hold policy, as I wanted them to hold a dress I did not purchase the night before. I knew exactly where the dress was, the brand, color and size. But I was told I needed to come into the store to place something on hold. If I could have come back to the store at that moment, I would have just purchased it. Hopefully the dress will still be there when I get back tonight.

I always find amazing items here — love the shoes — however it is always an experience. The rows are so narrow if there are two people going through one will have to turn sideways to let the other pass. I’m willing to battle for the bargains:) Sales Associates are friendly but management level usually is very stressed out which reflects in there dealings with employees and customers.

As far as Ross goes, this one is pretty typical. I checked out the women’s handbags, some clothes and shoes. Most of those things were fairly organized, but all Ross Stores have some chaos and disorganization, so I wasn’t overly surprised.
My dad ended up buying a briefcase that didn’t have a shoulder strap so they gave him a discount. He was happy with his purchase. I just perused… didn’t find anything in my size that I wanted.

Really like the variety of stuff they have

Disorganized, messy, and even dirty — don’t waste your time looking for deals at this poorly managed store.