PetSmart

It has been almost a year that my Mini schnauzer has passed away. We took her to this place had scheduled appts and she always ended up being there any where 6 to 7 hours. In that time they did not water or take her potty. She died of kidney failure and quite sure the cause of it was them not doing those things

Great Pawdicure special going on here all weekend. Nails trimmed and ground plus tooth brushing. All for only 13.00! Usually a nail trim and grind is 20.00.

DO NOT TRUST THE GROOMERS WITH YOU FOUR LEGGED FAMILY MEMBER! These people injured my dog. Not to say that everyone in the groomers section is bad, however, one of them hurt my family member. The day after, with some pushing, the store manager agreed to treat my dog in their hospital free of cost. To her acknowledgment, after some swaying, she did the right thing.
I believe part of the problem is volume. Why do you schedule a specific time to groom our dog and then call 3 hours later for pick up? Does that not defeat the purpose of a scheduled appointment? So, if it takes 30 minutes to wash and clip nails on our small dog, then the rest of the time he is in a cage.
Non the less, the issue is that Pet Smart on Newport Highway is a joke. It took my dog 2 weeks to recover. He layed dormant and in pain for many days. Whoever hurt him should have acknowledged it and we could have cared for him immediately. Whether he fell off a table or was stepped on, accidents happen. The lack of honesty is tragic. Shame on you.
Advice: If you care about your family member, bring them to a place that cares less about the bottom dollar and more about our four legged family members.
Good luck dog lovers. :)

Always out of everything we need and refer to online purchasing as an alternative. Plus they do not honor mismarked pricing. They should close their doors. They are not competitive in their pricing sucks.
Our $ 20+ dollar name tag for our dog fell apart about 3 weeks after purchase. What… a…dump.

I will never go here again. I’ve taken my dog here a couple times to get his toenails clipped. Yesterday they couldn’t find him in their system so they refused him service. I will never go there again because he also picked up kennel cough when I used their clinic. Terrible customer service!

Went to get a fish here and the customer service was terrible at first. We wandered around for about half an hour trying to get someone to assist us. After we finally found someone to assist us, she was actually pretty helpful and answered all of the questions we had. I would have given this one star if we weren’t able to get our fish. He’s happy in his new fish tank though. :)

Do not go to this petsmart grooming. Lisa injured my dog she was bleeding right after and I took my dog to get groomed a bath and hair cut. Beware.