Numerica Credit Union

Helpful, fair, all the products and services you need. We have found them to be awesome and reasonable for personal banking. Great rates.
I had a great experience at this branch today. We appreciate their Notary service on Saturday! Free for members ($ 10 for non-​members).
Drive through is friendly as well.
You won’t go wrong at Numerica. They aren’t out to fee you or do any predatory lending. But, they are large enough to have lots of branches around town and offer a variety of products and services.

I chose Numerica after being a long time Chase customer to get away from the large banks. I really like the personalized service and friendly atmosphere every time I walk into my local branch.

Do not do business with Numerica if you want to have anything go smoothly! I have a basic RV loan, nothing special. I need to do shared-​branch banking due to Numerica having ZERO locations within 75 miles of me. I called them to get my acct. number so I could give them money and they refused! What kind of bank doesn’t want to get paid!!! I call them numerous times and get contradictory information every time and their customer service call-​center people say they are «following procedure», but it seems that they have the ability to pick and choose which procedures they follow. I would shy away from them…

Up until recently, I’d give Numerica a much stronger rating as a member for nearly 5 years at this point… but If you ever believe you will need to utilize shared branching ATM’s for deposits. DO NOT use Numerica. A shared branching ATM deposit took nearly $ 500 in cash from me and did not credit my account. The Shared branching bank acknowledged the issue, but nearly 2 weeks later Numerica still hasn’t deposited my money. If someone walked off with $ 500 of their money and said they’d pay it back in a week or two… that would definitely not be an acceptable response for them… so why is it acceptable for them to say that to their members? My mortgage payment will be late as a result… do they care? No. Avoid!

Wonderful service and reps at their branches.
However, I’ve run into a lot of frustrating things with them, such as blocking my debit purchases without letting me know why, and not having after hours customer service to address the issue (don’t travel late at night, you may not be able to buy gas all of a sudden!).
Also, they are 100% unwilling to budge if you have a loan and ask for deferment/​forbearance due to unexpected unemployment. You will pay that loan as scheduled, come hell or high water!

I’ve been into Numerica several times as a shared branch customer. Most of my interactions have been satisfactory. I went to Numerica on Sullivan last week to open a safety deposit box. No one greeted me when I sat down to wait on a banker. After a few minutes sitting there, a fellow customer advised me I needed to sign in. While signing in, the girl at the customer service desk smugly informed me I could not open a safety deposit box without an account and turned me away. I had to ask her if I could wait to open an account versus her offering any services that would allow my needs to be met. After waiting another ten minutes to speak to someone, I walked out without being helped. If that’s how they treat a potential new customer, I’d hate to see how they would treat an existing customer.

I swear, the nicest people on earth all work here. Recently switched banks. So glad I did. Awesome place.

I have been so satisfied with Numerica since I left the behemoth bank a year and a half ago. Always friendly and helpful. Great account options. Multiple locations. Never leave with that greasy feeling! I would recommend Numerica to anyone… and I do. See my review of the Sullivan branch too.

To start with, move your money to local CU or banks, and move away from the big bailed out banks.
Numerica is friendly, open half day on sat and doesn’t look like they are going out of business like STCU, one of the least friendly CU’s I’ve ever been in.
The thing I love the most is their web presence. Simply the best web portal I’ve ever used for banking.
And for friendly, helpful staff, I go to the 29^th street branch.
You’ll like them.