Mor Furniture for Less

Please read these reviews. Beware with working with this company. They don’t have a direct line. They only way Walter from San Diego said the way they communicate is through email. They delivered furniture with out all the hard wear. The delivery guys said they most likely be out the best day if not the day after. So we called to see when they would be in. They said we never scheduled. Which we didn’t because the delivery guys said they would be put in the next couple days. So now they don’t have the parts and they won’t fedex the parts overnight. Nothing. Their customer service is terrible. Terrible. You won’t get anywhere with them. It’s pretty tough. Go to walkers, Ennis, Ashley furnisher or anywhere else but this place. It won’t be a pleasant experience at all.

We have yet to hear from anyone…

If I could give a totally less than one star review, I would. It appears the manager by the name of Jayne, does nothing more than just respond to complaints, with smoke screens and mirrors, from my 1÷8÷2016 response. To date, I’ve given Jayne my contact information, and I am still without a bed. I am going to the Veterans hospital this Thursday for an operation on my spine and to date, I have NOT heard from Jayne or Mor Furniture after giving her my personal contact information. I am sickened to death. Why even bother to give a phoney Unilocal response to say that your sorry, when NOTHING has been done to date. I am waiting to hear from an attorney before I take personal action and move forward. I have looked on the Internet and there are tons of complaints against Mor Furniture region wide/​North East/​South region of the country. Their Unilocal responses to complaints is nothing more than «lip service». Unilocal… THIS IS A TRAVESTY! To date, I have not heard from the BBB in San Diego, which is their headquarters, after being treated like crap from their Executive Administrator. You all seen my response to Jane on the 8^th, and today is the 11^th, and I still have not heard from Mor Furniture Spokane. I am starting to wish I went to Walkers Furniture instead… I am sickened and I still do not have a bed when I return from post op-​procedure on the 14^th of Jan 2016. I should have a“New Bed” for the hardship this has caused to me medically and monetarily. Please stay away from Mor Furniture if you can by all means… Unilocalers locally, please spread the word as word of mouth works faster than social media/​media wise.

my husband and i went in and were immediately bombarded by multiple salesmen. they didn’t seem to be there to help but rather to just sell. my husband and i got very overwhelmed by the tactics used by the salesmen… they followed us around the store, interrupted conversation that my husband and i were having. the salesmen alone were the reason my husband and i walked out emptyhanded… we absolutely would have purchased if not for such a frustrating, and annoying experience. not recommending this store to anyone.

Update October 19, 2015 I called Mor in Spokane this morning after not hearing from them since September 8^th when they came to look at our faulty pieces of furniture and of course they couldn’t help me. The assistant manage Mike said he would email service and tomorrow someone would help me. Not good enough Mike sorry. I called corporate FINALLY someone could help me. Sara all the way from San Diego scheduled an exchange for all the faulty merchandise and called the mattress service to schedule that. It’s absolutely ridiculous that I had to go over another month waiting for Noone to do NOTHING. To be talked down to by a «manager» who can’t deal with an upset person WHAT’S SO EVER and you better believe I’m past UPSET. How unfortunate for a company to act this way to people. There’s a reason you guys have SO many terrible reviews. I would be inclined to say your good reviews had to be from employees. The customer service at this location is by far some of the worst customer service I have ever experienced.
I can’t get over the fact that someone in SAN DIEGO was able to make EVERYTHING HAPPEN when Mike the MANAGER couldn’t do ANYTHING BUT SEND AN EMAIL. Don’t waste your time at this place. Go to Walker or Dania or Tin roof. pay the extra you may pay to avoid the unprofessional and rude service you get here.

Excellent service every time we go in to this store. Ben was awesome! Great personality and really displayed a willingness to meet our needs. I would recommend this store and especially Ben to anyone needing furniture!

I wish there was a way I could rate Mor Furniture less than one star. The only acceptable part of my experience there was picking out the furniture on the showroom floor. Ben, my friendly salesman, said if there was ever a problem, «customer service will move mountains for you, «
I couldn’t have imagined then the nightmare that would shortly come. Ben told me the pieces would be coming to town at different times. One cluster of items (the bed and a coffee table) would be here in a week. Nearly 3 weeks later the bed and the coffee table come. I was told I get a call letting me know they were at the Spokane warehouse. I had to track them down waiting on hold with customer service several different times.
I get the bed home, we are excited. We have family staying. I have a great attitude because even though my sectional and dining room table that I ordered still won’t be in for another week, how cool is this bed. We move our furniture, shampoo the carpet and begin assembling the bed. No hardware whatsoever in the box. My seventh call to customer service resulted in them telling me there wasn’t much they could do – the hardware wouldn’t be in in till October 3.
I am beyond frustrated. I wish I would have looked at their Unilocal reviews before trusting them. You got me Mor! Stay tuned, I still have more «Mor» furniture that I’m waiting on. #MorFurniture #MorProblems

A woman named Jane from the company made a post apologizing and offering to work through the problem. Guess what! She never returned my calls or my emails to them. Even more dissatisfied than before!

Our family visited the store on April 11, 2015. We met with Matt Goodnight and had an absolutely wonderful experience. WE spent over $ 2,000 and ordered a couch, chair, table and 8 chairs. We were informed that everything was in stock except for our table. Ok, no big deal we thought. Matt informed us that the table would be in within 3 – 4 weeks but he said he would probably be more like 2 – 3 weeks. That we can handle. It has now been 5 weeks and every week we call to ask about our table we are told a new date that is longer and longer. Now our expected date is June 13^th. Last week it was May 25^th. Each time we call we are told «sorry but you do have the option of always coming and picking a new table.» Yet when we inform them that we already picked up 8 chairs and put them together we get a huge hesitation and no one can tell us if we can return a product that we put together ourselves. Being upset is a HUGE understatement. Our family does not have a table to sit at for dinner. Our children do not have a place to EAT! I will absolutely never buy another piece of furniture again from them. If you give an estimated date it should not change by 4 – 6 weeks on top of the original 3 – 4.

I visited Mor this Sunday, misleading commercial about no taxes and free delivery
I did not remember hearing anywhere in the commercial that one had a choice of an option of free delivery or no tax. Also one has to spend over $ 1200. We were going to buy a bed and box spring, delivery would have been $ 99 for one mile and taxes of course also were included. Also waited ½ hour for finance person to ask a question. She was yapping on the phone forever. waste of time. online, it says delivery charge for single item is $ 59. But, they wanted to charge me $ 100, MOR FURNITURE SAME-​DAY DELIVERY
In most areas, same-​day delivery is available for in-​stock purchases made before 4pm. Currently, Same-​Day Delivery is not available in Tri-​Cities, WA.
What will my Furniture Delivery cost?
Your furniture delivery within our local delivery zone includes all setup of the product and placement in your home.
One Single Item — $ 59.99 liars!

We went in Saturday at 1030, they open at 10.
There were 6 to 9 sales associates standing around. One was making popcorn, another was watching him, another was watching the one watching the guy make popcorn. The bed we wanted and saw online was right inside the door. We went to it, another associate was standing there with a clipboard. I opened my mouth to ask about it and she rolled her eyes and walked off.
After wandering around for 15 mins, we left and went next door to Complete Suite Furniture. There we were greeted with a smile and helpful associate. They didn’t have any twin beds in the color and style we needed, sadly the assholes next door had it, so we went back to Mor Furniture.
Once again, all of the associates are standing around ignoring customers (more than us). Since no one was going to help us, I grabbed the sizing and price sign from the display and took it up to the lavish counter. Again, every associate ignored her. We stood there for 10 mins before some guy got snooty and asked if we needed something. I threw my CC on the counter and told him we’ve been ready to check out since we walked in the door. We paid, he was still a snooty prick, as was the wall of sales associates I had to push and shove my way through so I could use the bathroom, that apparently I wasn’t good enough to use in their opinion.
The warehouse where we have to actually pickup the merchandise, because heaven forbid they have something in stock, was only a few miles from our house and we rather have shopped there.
We got the bed the same day from the warehouse and it was missing the hardware kit.
I called the awesome 800 number on the receipt. Automated recording. Pressed multiple buttons trying to get someone, and after 13 calls I finally got connected to the store. It rang and rang then I got a rude automated system saying they weren’t available and it hung up. Called again. Same result. Called yet again, finally someone name Matt answered. I asked for a manager because this was the last straw. He said he was so I told him of our shit experience at his store. He informed me that they have been in business for years and wouldn’t have been if they were that bad. Are you fucking serious?! That’s your awesome come back? Putting the blame on the customer?
You cannot be serious.
Despite the shit management, shit customer service, and rubbish product that broke after 4 days and the f-​u that accompanied trying to get that replaced, the only thing worth a shit was the warehouse guys that were fast and replaced what was missing right away.

good selection, decent prices

Sales people were friendly and provided cookies and drinks, but the furniture we bought has completely fallen apart in only one year. Cheap poorly made furniture!!!

I purchased a couch from them for about 1600 and agreed to make payments this was in May. At almost 200 a month since may you’d think I would have made progress on my bill but no I still owe them 1500+. They admitted that with all of their fees it only averages about $ 40 of my $ 180 goes towards the bill. They’ve changed their policy 3x since may about making larger payments I either pay $ 180 or the full $ 1500+ so I can. never make progress on my bill. Had they been more clear I would have not made this purchase. I will never buy from them again they’re a joke! For that crazy price they changed my delivery date on me, sent me damaged goods, and took forever to fix the situation. Not worth my time or money. Might just send it back!

We have purchased many items from this store — while the people in the warehouse aren’t always on top of their game, we have never had any issues in the store. We are always approached almost immediately and the service has been terrific! A Big Thank you to our most recent salesperson, Kevyn — see you on Black Friday!

I find it ironic Mor ask you to Unilocal them. I was in there for 25 minutes and never once had someone see if I needed any help. I had better customer service at Rent A Center. Maybe I should give my money to them. So of you are looking for furniture go somewhere else.

This is the worst furniture store. The customer service is hit and miss. We bought a couch set and the first time they delivered it. They brought a ripped couch that had been stitched together. The plastic around the recliner lever was falling off and the fabric was coming off. The second time they brought a new one out. The guys put it on my floor and didn’t tell us it was missing one of the rubber legs. It grinned away my hardwood floors under it. Ruined my floor. Took me forever to contact someone and they didn’t want to help me. They offered no solution what so ever. Save yourself the trouble and shop somewhere else. Now I have ruined wood floors and these guys could care less, they got there sale.

The customer service in the store was great! However, I bought the bed because I have a bad back, and ended sleeping on the floor last night because they didn’t deliver my bed when they said they would. Not only that, but I paid $ 90 for a protector cover and didn’t even receive it. When I called the store they told me the warehouse was closed and there wasn’t anything she could do until Friday. WTF?! Not happy right now!

The store is nice. They have it set up in a way that you can walk around in circles and still see things you hadn’t seen before. You can sit in a massage chair and watch TV and eat cookies and drink fresh brewed coffee and lemonade.
You buy your furniture from the friendly, conversational salesmen, and go on home.
Then when you go to actually receive the furniture you bought, the entire experience is like a nightmare.
We bought a sectional in January and paid for delivery. They came a couple days later and brought the whole shebang – love seat, couch, chaise, and cushions… All except one. They forgot to grab the back cushion for our chaise lounge and apologized profusely, said they’d bring it by on the weekend.
No one showed.
I gave it a week, then called. After being put on hold for half an hour, I was told by the customer service rep that she’d call me back tomorrow after she got a reply about the E-​mail she was forced to send to the warehouse.
No one called. I waited another week or so, and called back.
Same thing. «I’ll call you back before X time today.» No call. I called back and asked what was up. Put on hold for another half an hour or so (and they NEVER change the muzak! Same song over and over again until your ears start to bleed.), only to be told «I had to write them an E-​mail, I’ll get back to you tomorrow.»
No call.
I waited another while, called back. Put on hold. «I’ll call you before X time today.»
No call.
I called back (it is now mid-​April, I’ve been waiting for this cushion for over 4 months now). Put on hold for another half hour or so.
Customer Service: «Okay, I finally got ahold of the warehouse. They said it’ll be another 6 weeks.»
Me: «Uhh…»
Customer Service: «HAHA! Just kidding!»
Me: «Oh. heh. I was about to scream.»
Customer Service, still laughing: «No, they’re shipping the cushion out tomorrow via FedEx; it should be there on Thursday.»
Thursday comes – no package.
Next Wednesday rolls around, here comes FedEx with a poorly packed cardboard box, puffing out the top and over-​taped. It is the elusive chaise cushion.
«FINALLY!» I yell, and begin to pull the squished up pillow from the small box… and then I stop.
It is the wrong color. My couch is khaki – this cushion is chocolate brown.
I grab my phone and call again. Get put on hold with a different customer service rep this time (it’s a male now, it was a female all the other times), and it only takes 5 minutes for him to come back and say the warehouse is closed today and he’ll call me back on Friday.
Here I sit, with my mismatched, scrunched up, belated cushion – and a huge grudge.
UPDATE:
The new Customer Service representative did, in fact, call me back on Friday. When I expressed my shock and amazement, he simply said «I said I would call, and I stand my by word.» He told me they had ordered a new furniture set from the Portland store and were having it shipped up here specifically to give me my pillow.
Two movers came a while later, grabbed the chocolate cushion to take back to the warehouse, and gave me the proper one in its place, just as promised.
I can only surmise that they finally fired the female CS rep and hired a man in her place that actually has a functioning brain.

Every time I have gone into this store, I get ignored right off. It’s nice only in the respect that when I finally would get acknowledged, their salespeople are overly pushy and will say anything to get you to buy. I did end up purchasing my couch from Mor. I absolutely love it, but I absolutely loathe the staff. Delivery, pricing, and pick-​up was a nightmare. Steer clear of a bald headed, pudgy manager… he’s the worst! When I called him out on their terrible google reviews and BBB reviews, all he could say it «meh, it’s a bigger business… it’ll happen.»
***update. Quality on couch totally sucks. 3 years later and the staples underneath the cushions on the main frame ate through the fabric and the couch cushion. Otherwise, pretty satisfied with the couch and cushions as far as comfort and maintaining shape. Just really examine your sofa because I didn’t even realize the staples were so far off the frame until it was too late and everything was effed.**