Hertz Rent A Car

Do not rent from Hertz! They will charge you for bogus damages! I flew into Pullman and rented a vehicle for return to the Spokane Airport location. This drive is around 2 hours. When I checked out in Pullman, the agents were very friendly and polite. I was not given a damage checklist but we did note the vehicle was about a year old and did not have the «new car smell» to it anymore. It did not appear that the car had been cleaned or serviced in Pullman. We arrived in Spokane without any issues besides the «change your oil» light coming on when we were almost to town. I returned the car and the agent who helped me said I was good to go so I went inside to check out. At no time was there any mention of an issue with my rental vehicle. Fast forward 5 days and I receive a phone call from a claims company in Utah called PurCo. The agent on the phone states I returned my Hertz car damaged (scratches on the bumper) and owe 1,347.95! I was shocked and said the car was returned in the exact same condition I received it in but the PurCo agent says this does not matter and I am responsible for the «damages» since the scratches were not previously recorded by anyone. The agent says he will email me pictures of the damage and I can get back to him about it. I immediately called Hertz in Pullman to ask what was going on and they said they were unsure of the circumstances. I asked if they kept pictures of their cars and they said no. I then called Spokane and spoke with an extremely unhelpful agent who said he had no idea what was going on and all my communications needed to be directed through PurCo. I told the Spokane agent that obviously someone in Spokane knew what was going on since they were the ones to send my «damage» claim to a claims company. The agent asked if I needed PurCo’s phone number to which I said no and informed him that I and no one I knew would ever rent from Hertz again.

My car was ready in minutes, and the lady at the desk was friendly. She happily gave me a gps which wasn’t on the original corporate account reservation and I was on my way! The Corolla was clean and mechanically sound.
The Denver Airport Hertz could learn a lot about customer service from the Spokane location.

My first experience with Hertz. Very rude. I am a gold member and part of the gold member benefits is spouse does not have to pay an additional driver fee. They would not honor that at this location. The van I rented was dirty and the interior had stains. I will stick to Enterprise in the future if this is the way Hertz treats their customers.

Hertz’s customer service is seriously lacking. Flat tire in Montana resulted in driving 6 hours out of our way to Spokane, Washington for a «mechanical exchange». What should have been a hassle-​free experience was overwhelmingly tiresome for us– the hertz CUSTOMERS. Roadblocks at every corner. Extremely disappointed in Hertz’s lack of customer service. Go elsewhere.

The worst rental car company ever!!!
Had reservations for a car when I get there the told me no because my credit wasn’t good enough … I am there to buy a house what do you mean not good enough !!!
Will never use them again since they left me stranded at night with only one other rental car business open, that did rent me a car.

A good experience with Hertz. Fast, friendly service and a easy return. The final bill had no surprise extra fees or charges.

The trip from hell — the Toyota Corolla they gave me with Idaho plates, got broken into in the Albertson’s parking lot on North Nevada and my carry on bag was stolen while I was in the store for literally 10 minutes. Spokane Crime Check said that Toyota is a common car that gets robbed in rental fleets as thieves have shaved keys to get into them. The trunk got popped again in the parking lot of my brother’s apartment complex this morning, despite me triple checking that I locked the car. A word to the wise, DO NOT LEAVE ANYTHING IN YOUR RENTAL CAR IN SPOKANE, WASHINGTON! You will be a target and may get robbed. Kudos to the clerk today who had to try to deal with me through my blubbering tears as I tried to explain what happened. She was sweet. I will never leave anything in a rental car again-​hard and expensive lesson.

Almost perfect experience at this Hertz. The car was ready for me, the salesperson was helpful, and the line was short. The only downside was that I got an automatic upgrade to an SUV, when I really prefer to drive smaller cars. But hey, 99% of customers probably prefer a larger car, so it’s not their fault.

Yuck. My bf called to reserve a rental so we could go to MT and not take his truck. He specifically asked if there was a military discount — the lady on the phone said yes, and that it wouldn’t be more than $ 50. When he picked it up, he was told that there was no military discount. THEN, even though it wasn’t a one-​way rental, he was charged an extra $ 200 for «mileage».
Not worth it – you’re better off going elsewhere.

The pits !!! I would never rent any vehicle from Hertz ever again. They over charged for an SUV that my wife used for a trip to Spokane, WA. We rented through
and paid for everything with them. She picked the SUV up and was told insurance did not cover SUVs, so we spent $ 299 more than Hotwire charged for 1 week rental. The help that Mark provided was so feeble it was not even funny, a credit for $ 17, I drink that much in ½ hour at the bar.
In future trips I will contact rentals directly to reserve and pay them directly too, but NOT Hertz.

Excellent service!
The young lady who helped me (I didn’t catch her name, but she’s originally from SoCal!!) was AMAZE-​BALLS! Made the process painless and explained everything in detail. I didn’t rent through Expedia, so maybe that helped with my experience compared to the other reviewer? :(
She saw that I had my 7 month old and made sure I had my car seat, otherwise she had one available, which was good to know for those situations when airlines lose or forget to transfer your luggage…
She was funny and easy to talk to, and made sure I understood everything that I was being charged for including the $ 200 hold for incidentals «just in case». Of course nothing happened, so I wasn’t charged the extra $ 200 in the end.
Turning in the car was easier than it was to get the car. Pulled up, a guy came up and asked for my paperwork. Wrote down the mileage, did a quick inspection, and then told me I was good to go, just needed to turn in my paperwork inside. The gentleman who took my stuff explained everything I was being charged for was the same from when I got the car, the $ 200 hold was removed and gave me my receipt and I was done. 10 minutes later, I received an email from Hertz that had a copy of my receipt attached to it. Sweet.
I’d rent from them again.

My wife and I needed to rent a car for 4 days to attend a wedding in Osoyoos BC Canada. As we live in Phoenix, it made more sense to fly into Spokane WA and rent a car at the airport. A quick browse on
and we decided to choose Hertz… a decision we now regret.
Just because Expedia tells you your 4-​day rental will cost aprox $ 95.00, DOESN’T MEAN YOU WILL SPEND ONLY $ 95.00!
Now, I’ve rented vehicles countless times for years and I know there are additional charges… but Hertz charges… really DO HURT!
We didn’t need the Loss or Damage insurance as our credit card covered that. When I phoned Hertz to ask how much 3^rd party Liability insurance would cost I was told $ 4.99 per day (so $ 20.00 plus tax) sounded fine. I asked how much to add an additional driver? The guy said $ 12.95 per day. Okay… a little steep but we decide that that’s fine too.
We pick up the car, sign and initial in a million spots and off we went.
4 days later…
We drop the car off in the lot and the attendant checks it out: no damage, we filled the tank, millage was included, everything Jake. Then he hands up our receipt.
$ 258.40!!! WTF?! IT WAS SUPPOSED TO BE AROUND $ 170.00 ACCORDING TO OUR CALCULATIONS! Sure we had $ 18.00 per day for the insurance and additional driver: that’s $ 72.00 plus tax on top of the $ 95.00 rental fee. Where did that extra $ 100.00 come from?
Where indeed. I head into the terminal to the Hertz counter for an explanation.
It turns out all those pesky little initials I had speedily put onto the contract authorized a PLETHORA OF HIDDEN FEES AND TAXES! They charge huge Airport taxes and licensing fees and there was even $ 30.00 in sales tax. Not to mention that our $ 4.99 3^rd party liability fee was ACTUALLY $ 12.95 per day.
The lesson here is: READ THE FINE PRINT…
Certainly renting right at the airport was convenient, but for $ 20.00 round-​trip, we should have taken a cab 5min to town and rented a car from someone there. We paid $ 79.00 in Airport fees and taxes on a $ 170.00 rental. Total rip-​off. Your hurt me Hertz… but for the first and LAST time.
Dollar, Budget, Avis, Thrifty, National, away from the airport here I come!!! (magnifying glass in hand)