Gold Stone Insulation

Boy do I hate to leave a nasty review for anyone but this time I’m afraid I must. We contacted gold Stone in May and received a quote to spray foam our shop once we had the concrete poured. We talked to both employee and owner on several occasions and although informed the price we were quoted was a contractor rate, they would honor it and come to insulate on June 12^th. We were very clear that time was an issue as we had emptied our shop and had to wait for insulation before we could put things away. We got a call the evening before that they had a job to wrap up in Spokane on the 12^th but would come to our place after that. We received no call all that day, and no one showed up.
After many calls to both employee and owner, we did receive a very apologetic call from the owner the evening of the 12^th, saying his phone battery died, he got tied up etc. we figured we’d give him another chance as he promised to arrive by 10 the next day and finish up over the weekend. This is the part that truly astounds me… He didn’t show up AGAIN and never even called to explain why. We were quite sure he didn’t want to drive the hour and 30 to our location, and I guess he figured it just wasn’t worth his time. If that was really the case, he could have called to say that, but he didn’t. We called him instead and left a msg to not bother… he had already cost us valuable time and now we would have to wait for someone else to come and do the job. As expected, the owner never did call to say why he had stood us up two days in a row.
I would steer very clear of this company who obviously lacks integrity, common sense and any sort of customer service whatsoever.
Bob and Patty Sanstad
Rice, Wa