Firestone Complete Auto Care

I’ve been coming here to get my tires changed for about 3 years now. And every time I’ve come they have done something extra without asking me. I’ve flat out told them what I’ve wanted done and every time they’ve done something different. There isn’t good customer service by the ones who run the desk and at this point I’m ready to move on to someone else who will actually do what I ask as the owner of my car. I wish I could give this a lower rating.

Firestone quoted me $ 99 to have my base model car headlights replaced. Oil can henrys didn’t charge me a service fee– only charged me price of bulbs! Saved me $ 50!

I called on Sunday to make an appointment. I had to have tires ordered and I agreed to pay extra to have them rushed and delivered Tuesday. I set the appointment for Thursday. Well I show up Thursday morning and guess what??? Tires weren’t there. No one bothered to contact me and tell me my tires weren’t there. They had no idea when the tires would be there. There were no alternate tires. They gave no cares that I have a tire that keeps going flat and all my tires are in bad shape (I’m not a car person, wasn’t aware they were so bad off). I’m unfortunately trapped waiting for them since I have a credit card through them to pay for this. I can’t see me going again after this. Horrible service and very unreliable. Don’t make promises you can’t keep, Firestone.
*Edit* I called and talked to the assistant manager I found out that the manager was the one messing up all over. He actually worked to fix the issue. He offered me better tires for the same price and a free added on premium package. That is some good service, interesting that the Assistant is better at their job than the Store manager. So I’m set up on my day off to get this done. I may even increase the stars to 4 if the tires are actually there when I show up on Saturday.
*EDIT* I was stupid enough to visit this god forsaken store for as second time. I had an appointment at 4:30pm. I dropped my car off at 3pm, in case they could get it in early. They told me that my oil change and tire rotation should take about an hour. So I returned at 5:30 to find that they hadn’t even started (and didn’t bother to inform me of this). They barely apologized and said they’d get started on it in about 20 mins. So I ended up being there, stuck, waiting for them to finish. Then they didn’t even bother to explain the problem they found during the courtesy check. SO I have a paper with all these «problems» listed that I have no clue what they mean. Horrible experience. This is my second time at this store and both experiences were 100% Awful.

0 stars. Had a vibration on my truck. Scheduled an appointment by phone and told them I would wait. When I showed the next day, they said I had scheduled a drop-​off… wrong! Waited 2.5 hrs to have them finally tell me a rear U-​joint was going bad and they could replace it the next day. I dropped it off the next day and they replaced it. This is where it gets interesting. Two weeks later the u-​joint fails going down the highway. I call and the manager the next day and she says she’s going to send a tow truck. They finally show 2 hours later and take my truck in. A couple more hours later and the manager calls me back. She tells me that they had installed the parts twice. The first one failed on the test drive, so they installed another of the same type and sent me on my way. That one that failed 2 weeks later. Now I’m pissed. They apparently did not properly press the bearings properly the first 2 times. They take it to a machine shop that supposedly did it right. After 2 wasted weekends in the shop, all I get is a «sorry» and coupons for 2 free oil changes. Needless to say, I won’t be using them for fear that they’ll fuck that up too and ruin my engine. One word clearly describes this shop and it’s employees: INCOMPETENCE! ! Never going back, ever!

The manager made our trip more then right by fixing what tacomas Firestone had messed up!

If I could give 0 stars I would. I have a lifetime alignment that I have used numerous times at the valley firestone location. Their machine was down so I went into this location and first was told they are refusing to align my truck because it is lowered. Then when I told them I have had it aligned at other firestones I was told that maybe I should just go there or go to another shop to have it aligned. Then I was informed that the mechanic was not available to align my vehicle. Even though I had made an appointment at 4 they weren’t going to have the people to do the work they had made appointments for. Unprofessional employees and horrible service. I will continue to go to the valley firestone because they actually know what they are doing and can work on my vehicle. I will never go to this location again and never recommend anyone taking their vehicle here.