Eyeglass World

Again for what it is… a retail eyeglass store, I love it. I have two boys who wear glasses and broken glasses are a two or three time a year event. We have the insurance but every time we have gone in with a broken pair (3 times in the past year), we have walked out no more than 15 minutes later with a new pair. Seriously, can’t beat that with a bat.

Great selection, called a day ahead for an appointment and zipped right through .Emma was well trained, pleasent and very helpful without being pushy I chose nicer glasses than they advertised but it was my choice, no hard sell, no bait and switch, I got good value for my money

If I could have zero stars that’s how I would rate this place. My husband and I went to get glasses, and the exam went ok. It took awhile to order. They advertise one price, but like to practice the bait and switch. My husbands supposed to be $ 159 glasses came to $ 400. And, my simple single vision glasses should have been no cost at all, but still were $ 25. I asked specifically why there was still money owing and the lady said there were certain things the insurance didn’t cover. Not really knowing any better, we finished or order and left. I have never had glasses before, so when I picked up my pair and put them on, my vision was worse. I chalked it up to having to adjust. When my husband went to pick up his, he knew right away they were wrong. So, he left them to be corrected. When I told him about mine, he said that wasn’t right. So, we returned my pair to be corrected. The second time he went to get his, they were still not right — and mine were still being fixed. Finally, I started looking at our receipt and found so many extras they did not explain or ask if we wanted added on to our billing. The extra $ 25 I asked about on my glasses was actually for something I did not request and did not want. She flat out lied when I had asked before. That right there told me we did not want to do business with a place that lies to make money. I called them and asked about the return policy only to be told curtly it was money back within 30 days and then he hung up on me. We immediately returned to the store, told them to keep the unfixed glasses and told them we expected a full refund. The cashier told me my insurance was not yet billed, and would not be. Another lie! They billed it the next day! It took me nearly two months to get that fixed and many calls from myself and my insurance company. What a total joke! For good, affordable service we went to Affordable Optics and were very happy.

Been a customer for 15 years and the past 5 this place keeps going down hill may have to look for a new one soon 17 days for a pair of glasses to get done come on give me a brake

Called Eyeglasses World a couple weeks ago for an appointment and Jessica answered and was so pleasant and helpful… she sounded like she loved her job! I made an appointment for a couple days later with Dr. Nathan James. He was very pleasant and efficient. He answered all my questions fully. All of the staff was really friendly and helpful. You cant beat $ 39.00 for an exam. The only thing I noticed was the waiting area chairs were well worn and stained… this is one busy place.