14th and Grand Salon

I went in for color and rather than listen and take in what I was explaining about what color I had and liked on my hair, I could see the person’s wheels were spinning, so much so, that at the very moment I finished, she began with what seemed to be a canned answer ready that they don’t have the color line I mentioned, in fact they only carry one color line. I said «okay, did anything I said ring a bell as to how, with your one color line, you might be able to achieve same?». Answer was «yes we have something that will work». And so she did my color and it did not look like the color I mentioned at all. In fact the key part of the previous color that I had stressed was very important to me was totally missing. She said she understood better what I was after and next time she would get it right. So I made another appointment and that time it was not right again. So I decided to pay and just not return. Wasn’t planning on writing a review until this happened: I ran into a friend and asked for a referral. She said she went to another person at same salon who was really good and I should give her a try and so I made an appointment. Shocked would be the word I would use to describe how I felt when the same person who got it wrong twice came to the chair. I said «sorry I made an appointment with someone else this time» and she said «yes I know but that person isn’t available now so I have consulted with her and know that I can get your color right this time.» I was upset, and I should have walked out, but she seemed sincere so I decided to go ahead and let her have another shot at it. And again it was not right! The fact that they couldn’t get my color right after 3 attempts combined with the very unprofessional decision they made of having the new person I booked with not call me in advance to say she wasn’t going to do my hair is why I gave such a low review and also why I do not recommend this salon

So I wanted to bring back blond in my hair since it is my base natural color, but I didn’t want it to be drastic. I wanted it blended nicely with my already red highlights. Kaley nailed it! She’s a pro, she’s funny and very pleasant to work with.
These guys make you feel so comfortable during your stay.
A very nice salon in mannerism, very spacious, and when you leave your hair looks exactly like you want it to. They have up to three professionals working on your hair during any one visit; the color expert, the shampooer, and finally the stylist. That is why it is a non-​tipping salon, because there would be too many people to tip during one visit.
I hope the company treats them well since they prohibit the workers from getting tips. It sounds like they do.
Anyways, Kaley worked with my stubborn hair and created the exact color I was looking for. She then proceeded to explain to me how it would grow out and what I could expect on my next visit in 12 weeks, because I asked.
She gave me helpful tips and advice and what I should use on it to keep it looking good in between visits.
They treat you extremely well, offer you beverages (water, tea, coffee etc.), and they are very professional.
Finally, the price isn’t bad for the service you get, and they have a lot of discounts you can use for most visits.
I think I have found my new salon to keep up on my hair color.
I recommend 14^th and Grand Salon. And I recommend Kaley! ;)
The only negative thing I can say about the place is not all of the staff is warm and friendly. Most of them are, but not all. Tiffany is rude and stand– offish. I would not recommend her to work on your hair. The hostesses and greeters aren’t that friendly either.

What a Great Find! Amazing Service from beginning to end. Leave feeling beautiful and Pampered!

Great service! I love the way Britney cut and styled my hair. I enjoyed my time at 14^th and grand. Everyone is very friendly.

Absolutely love this salon all the stylists and everyone were super awesome and very nice and they explained everything they were doing and I got to meet my stylist before she cut my hair. This place is awesome and I plan to go back.

My experience with this salon was very disappointing. I was eloping and needed to find a salon to dye my hair so it would look good for the big day. After seeing all the Unilocal reviews I decided to give them a try. I went in for a consult and was a bit put off by the first gal I spoke with who didn’t seem to understand what I was looking for — a burgundy ombré type thing. Another gal who was working there was also consulted and seemed to have a better idea of what I wanted so I made the appointment.
The actual salon experience was okay, my stylist tried off and on to chat but didn’t really give any idea of what was happening as my hair was processed and then I was turned over to be rinsed & styled. The real problem was after my hair was done. It wasn’t really what I was expecting but my stylist seemed so proud (she even took pictures) that I went along with it. What I ended up with was hair that had dark roots and a lighter color at the ends (my now husband said upon first viewing «It looks like when you haven’t dyed your hair in a while and it’s grown out»).
Honestly, I would have still been okay with the experience and just felt that I should have been clearer about what I wanted and this would have been a 3 star review if it wasn’t for the fact that the color faded incredibly fast. After my stylist lectured me on my previous use of box dyes and advised me what shampoo and conditioner to use — which I did — I would have expected my dye to last at least as long as the dye I do at home. This was not the case. I only washed it twice between the appointment and my wedding and the color was already not the same as when i left the salon. Within the next week it continued to fade and it has now been 3 weeks and my hair is the same color it was prior to being dyed. Perhaps I am unrealistic but when I spend $ 100 to get my hair dyed at a salon I expect better results than doing it myself at home.
All in all, a really disappointing and expensive lesson but definitely not a salon I would recommend.

Finding a rockstar stylist has been on my to-​do list since I moved to Spokane in August from the east coast. I’m used to top notch, über expensive salons in Boston so my standards are high for my infrequent, twice annual trim on my long, thick, wavy hair. Much to my surprise, I had the best haircut in years here (and half the price)! I sat down with Brittany — after I got an apt the same day I called — and told her what I DIDN’T want but wasn’t sure how to make a simple trim for my long hair any «sexier»… She went with it and nailed it! She avoided the long 90’s staggered layers I said I didn’t want and instead gave me a perfectly «choppy» trim that fits the wave and bounce of my hair perfectly. Not only was her technique spot on, she was also friendly and fun to chat with and even helped me with potential coloring for when I come back. Salon itself is welcoming and great assortment of bumble products — I only wish they allowed tips (a foreign policy to me) because Brittany definitely deserved one! She may actually have me coming back every 8 weeks now!

I decided to try 14^th and Grand recently when I couldn’t get in with my usual girl at another salon and needed a touch up last minute. I wanted to go with a salon I knew had a good reputation which is why I chose this one. And they were able to get me in the next morning which was a plus. While I was getting my hair done I missed the engaging conversation I usually have with my other girl. I don’t feel like there was much attempt at starting conversation, which makes the time pass quicker and doesn’t leave you with a dull, awkward silence. But I guess they don’t worry about that as much because they aren’t focused on tips here (no gratuity salon.) When my hair was done I was disappointed with the job I got compared to what I am used to. Although the price was fair and less than what I expected to pay here, I feel like I got what I paid for and would rather pay a little more to get what I want the first time. I ended up coming back in the week after to have more foils added, because I basically still had roots with the little bit of blonde I got the first time. My hair is light but my natural color is a lot darker so it requires a good bit of color added to blend it with the rest of my blonde. After my second appointment I was much happier and left with exactly what I wanted. I’m glad their policy is that they will fix their work up to a week after your appointment. 4 stars for that reason and because I’m very satisfied with my result after returning a second time.

Came here for the first time today and had a wonderful experience! I’m not from Spokane originally, and I was desperately in need of a cut. My hair is pretty thick so finding someone who knows how to deal with it is pretty challenging. I always try to find more upscale salons because they tend to have a better idea of how to work with my hair. After reading so many positive reviews, I decided to give 14^th and Grand a try. I made an appointment the morning of and they were able to take me in in the afternoon. I stepped in to check in for my appointment and was offered a beverage. Before I could even sit down and take a sip of my drink, Brittany was already greeting me and taking me to start my appointment! I just had some layers added in and a small trim and she did an excellent job! She typically charges $ 45, but with the 20% off your first visit deal on Unilocal I only had to pay $ 36! Top it all off they are a non-​tipping salon! Since I saved so much money on this wash, cut, and style, I didn’t feel guilty at all buying some new products to try out! I am very pleased with my experience and will definitely be returning to get another cut. Thanks Brittany!

I just had my haircut there today. First of all, nice salon. I have very fine hair and I always have a tough time getting someone to make it look fuller and also I am able to do the style once home. Brittany cut my hair using a razor and it looks and feels amazing. She used very little product and I appreciate that. Love this place. I came out feeling renewed. Thanks.

Let me begin by saying this is a NICE salon. It is very large and spacious and comfortable. I arrived at 10:40 for my 10:45 appointment. They were able to book me an appointment on the same day I called. Awesome!
The stylist was late and did not get me until around 11:15. That was a bummer but later she told me their computer system did not show her I was coming in so I understood and was just happy to be getting in the same day as calling.
The whole salon experience was totally different then anyone I’ve been too. Firstly they do not take tips — so I did not get that feeling that the stylist was trying to be a chatterbox or ask non stop questions to get a tip. It was more relaxed and there were lulls of silence that made for a pleasant, quiet, unforced experience. I felt that the stylist was truly concentrating on my hair and putting her all into it.
Secondly, the salon has each stylist only doing their preferred speciality. If you want color, they send you over to the colorist area, then when it’s time to get your hair cut and styled the other hairstylist takes over. I really liked that because I felt the hairstylists get to do what they enjoy/​specialize in and aren’t getting worn out by having to color for 3 hours and then proceed with a haircut plus style.
The pricing is well worth what you get. I got all over highlights and it cost $ 90 because of a 20% off special they have going on during February. This price is superb compared to other salons especially for the QUALITY of work you get. My stylist worked on my hair for 3 hours plus I got an amazing blow out on my hair. I love my hair now so much and never imagined it could look this good! I highly recommend this salon. It is fashion forward and a GREAT price for how good your hair will look.

See Brittany! We are new to Spokane from Orange Co. Decided to try the salon after reading the reviews. My husband and 8 yr old son see Brittany. I appreciate her taking her time and being meticulous… resulting in a great haircut! In addition, she is kind and friendly. :)

So incredibly happy with my color! Had a really interesting thing going on before and Carly did a great job fixing it! I can’t wait to go back and have her do more!

First let me say that my son and I both have had Taylor as our stylist and love him and his work! But so sad that we will never return to this establishment for their poor customer service! My son was cancelled as he walked in the door because he was 15 minutes late due to the road construction in this area. Ok if we lived close by and could return for the later one offered but he drove a half hour to this place. Maybe I would have forgiven this once but the first time he drove himself and was 5 minutes late they tried to cancel him as he walked in the door that time as well. Poor costumer service and we will take our business elsewhere.

Great cut, but $ 10 extra to straighten my hair? How else do you tell of you’re happy with the hair cut? And they don’t accept tips. How bizzare.

Had a great cut by Taylor. He knew what he was doing with my hair, he used all the right techniques to make my heavy hair light and manageable. I left happy with my cut and customer service provided, everyone was very friendly.

Clean, professional, friendly. I have curly/​frizzy hair and had a cut, layered and style done by Brittany (used a razor/​scissors). She did an amazing job!!! Used her fingers, a round brush and bumble and bumble products to blowout my hair and nothing else, most stylists like to use a straightener but Brittany didn’t and she made my hair soft, voluminous and bouncy :) Thanks, Brittany!
Also, they don’t accept tips but you can give your stylist a gift card.

Good times

Caroline has done my color twice, and it has looked fantastic! I’ve gotten tons of compliments. She takes time to know what kind of color I’m looking to acheive and has her own creative technique to add a little flare. I couldn’t ask for a better color expert. Love, love her!
The only drawback to my experience is the girl that cut my hair. She took a brush from the root of my hair and pulled straight down with full force. You would assume an «ouch» or painful expression would be enough, but I literally had to ask her to use a comb. I take pride in my hair and brush it carefully not to cause damage, especially when wet! My discomfort and concern for the health of my strands was ignored. On top of that she had a negative attitude and wasn’t pleasant to converse with. I’ll be seeing a new stylist next round.

Caroline for COLOR. That is all.
Just kidding. This is a fashion forward salon that continues to evolve. The talent runs deep, so if your like me and wait and then HAVE to get in, you’re okay getting whoever is available. This is a Bumble & Bumble salon — Great products but a bit spendy.