Caroline’s Cakes

The Caramel Cake frosting really over powers the thin 7-​layers of this cake. It almost reminded me of a torte, instead of a cake. This is a pricey cake, too. I am not impressed with this cake and do not plan to order from them again. It gave me diarrhea and made my stomach hurt. My mother hated it. Yuck. I should have sent it back to them and asked for a refund. The cake portion is dry like cornbread. Awful Awful Awful. I felt sick for 2 days. Luckily I only sampled a thin piece of it. Otherwise, I could have ended up in the hospital.

Caroline’s cakes are not only the most amazing desserts I have ever had but truly know the meaning of REAL customer service. As someone who has worked in retail, I hold a very high standard for companies going the extra mile to make sure their customer is happy. Even when it wasn’t directly their fault and it was out of their control. Unfortunately not many companies will own up to this standard. A couple weeks ago I sent a package of brownies to a friend of mine for their birthday. Unfortunately, even though the package was delivered it never was received by my friend. We don’t know if there was a shipping error or perhaps it was stolen. I called Caroline’s and spoke to customer service who sent out another package a few days later. Believe it or not even though it was delivered, the package was not received until the next day. Thinking that the package was still missing, I called Caroline’s and Caroline herself actually picked up the phone! She had me speak to Laura who had been familiar with my situation. Laura assured me that she would get to the bottom of this and promptly sent the brownies AGAIN and OVERNIGHTED them! At no charge to me! This is a prime example of customer service that is too often ignored. Something that was not even their direct fault but they still went out of their way to fix it on their expense so that I would be satisfied. I am beyond pleased with my experience. Not only is their product of exceptional quality and taste but the customer service is some of the best I have ever received. Thank you for running your business this way! I am very pleased and I will be a customer for life!

I first heard about Caroline’s Cakes when I was at a food expo in DC. I am totally obsessed with their Low Country Dip — this is their famous, original South Carolina-​orginated dip that is a blend of mayonnaise, curry, and secret spices. It’s very creamy and savory, and tastes like a spruced up mustard/​mayo combination. The best way to eat this (in my opinion) is to have it with pretzel sticks. It really does dress up that pretzel quite well! These comes in a 16oz jar and sets you back about $ 7.50 — great for gifting for the holidays or when you host a little get-​together! Check them out! :D
+Low Country Dip: D