Waterstone at Kiley Ranch

Unit 703: The Carson
Lived here for over four years until moving to Pennsylvania. The long and short of it is this. They received 4 out of 5 stars because of the cost of rent which went up steadily the entire time I was there. With the last lease we signed I was paying 1,450 $/​month for a three month term. I do believe this place is worth the money, and the 1080 $/​month (1 year lease) at the beginning was probably too low for a place of this caliber. Regardless, due to the excessive rent increases, I feel I have to deduct a star just to properly inform any interested parties.
That was the major complaint that I can think of outside of staff turnover which can be expected in any business. We just missed a few of the more pleasant front desk staffers when they left. Every unit I saw was very nice, clean, modern, and beautifully laid out. I have stated that the loft overlooking the living room with the fire place and 30′ high ceiling made this my dream apartment. It really never got old to sit on the floor looking upwards into the expansive area. Master bath had walk-​in closet, large bathtub, separate shower, and many other perks. I can go on for a while, I really really liked this unit.
Additionally, I should mention the landscaping which was immaculate, generally pleasant staff (only had 1 real issue with any of them, and he was eventually let go), and they worked hard to develop a sense of community. Plenty of activities were provided for adults and kids alike, and food trucks made regular stops to the complex. We tried our best to keep the apartment in good shape over 4 years, and received our full deposit back. As an avid renter, this in itself is worth a big chunk, as I am so used to getting ripped off on move out.
Owning a house is the way to go. If for whatever reason that is not in the cards, check this place out. It’s going to be expensive, but if you can afford it I wouldn’t advise you otherwise. Safe and nicely located in the outskirts of the metro area. Good for smaller families.

My husband and I have lived here for 9 months now, and LOVE IT. We’ve only had one minor issue which was fixed immediately. The grounds are lovely, and most importantly to us, the maintenance crew are out instantly to handle issues after a snow… shoveling, salting the sidewalks, etc. We’ve had excellent response and relations with management and are VERY HAPPY to be living here! Waterstone is outstanding!

Our lease can’t be over soon enough! I’ve made five different maintenance calls in the past three weeks, for the same matters & tomorrow will be the sixth day I see them. We just moved in here a month ago & this stuff should have been done well before we moved in! Maintenance staff can be nice all day long, but that doesn’t excuse treating people like they don’t know what they are looking at & lying straight to my face or doing a half way job… I told Stephanie, the office manager, what was going on, & she came to look at what was happening & was rude, treating me like I was stupid! Really! That’s how you treat people?! Some of the comments she made & just the attitude… I’m surprised! We’ve had enough! If you’re looking into a place that takes your money, treats you like garbage, does a half way job at maintaining you’re apartment & lies to you, waterstone is your place!

I just cracks me up how people who have lived here write these long, detailed reviews on lacking amenities. Everyone who rents here is aware BEFORE they make that decision to sign the lease that there are stairs in most units, a small workout room, parking CAN BE limited, but rarely is it full. What’s up with the wanting to make payment arrangements on your rent? If you cannot afford to live here go somewhere else. We’ve been here a yr. and ½ and love it as much now as we did when moving in. Sure, it’s costly to live here but these are high end apts. The cost also helps keep out the «riff-​raff» who make all the noise and party. The pool is wonderful and certainly big. I have never seen it closed in a yr. and ½ as a person stated. We continue to live in our 3 story place and enjoy every waking minute here.

Ok this review has been a little while in the making. I lived here for a little over a year. When I moved in the people in the office were really nice and very helpful, and when I left they were very helpful and more accommodating than I expected. I had heard stories from a lot of other residents that knew people that moved out where the management would search for ways to keep your deposit. Well just before I left the manager changed hands, and the new person was really nice and I did get my entire deposit back, less the amount for cleaning which was discussed up front.
Keep in mind, my place was very clean when I left. I dusted everything and vacuumed really well. And lets not forget the good scrubbing on the bathrooms and the oven. And I took pictures of the place when I moved in, and again when I left just in case they wanted to question it.
The big cons about this place:
*The rent is really freaking high for what it is, and you can usually find a better location for far less.
*The garages are super small.
*The pool is always being worked on and can be down for weeks at a time.
*Everything in the apartment is your problem once you move in. (smoke detector battery, water filter in the fridge, etc.)
*They are really bad at communicating work to the residents.
*Repairs are really slow to take place, if at all.
*Guest parking is tough to find since all the residents park outside and the office locks up 7 spots for themselves.
Overall it was a pretty good place to live, though it was a little cramped and the apartments had tons of stairs, unless you lived in the smaller unit on the ground floor. I’d would recommend looking elsewhere because you can save some cash and go here only if you are really in need of a place.

I lived here about a year ago and it was by far the worst experience I have ever had living in an apt complex!!! The staff has no idea what they are doing and they are extremely incompetent. !!! Beware !!! Even if you left the place spotless, they will still charge you. I had heard this from several tenants so I took the liberty of paying someone to clean for me. I did the walk through and they said it was spotless. Not even three days later I receive a phone call from the manager stating that I had to replace the carpet. I went down there and they had torn all the carpet up and said there was stains in the padding. I tried to be polite and ask how they knew it was from me and not the last tenant. When I moved in they did not remove the carpet for me to look underneath. I was not going to give them the 1100 they wanted!!! I wrote several letters to managers and documented everything. Two weeks later, I received a final bill for 23 dollars for partial carpet replacement. I chose to pay the 23 dollars because I did not feel that it was worth fighting over. I know these apartments look pretty on the outside but just be aware!!!

I saw the previous review and I felt I had to review it because my husband and I love living here.
We moved to Reno from the Midwest and were lured in from the beautiful photos we found online. We both work in downtown Reno and are so happy we chose to live here, especially after never being in the area previously.
The apartments, as the other reviewer mentioned, were built as condos, so they are very nice. We have a wonderful view from our deck, and we couldn’t be happier in where we are living. My husband has recommended this apartment complex to others he works with.
The reason I deduct one star is because of the front office staff. Chris, the property manager, has been nothing but fabulous to us, but the other staff, there have been minor issues with, but nothing too serious that I would find cause to write about it.
We will likely be staying here for awhile… we really love it and feel safe and secure in our home.
Although, it would be interesting to review after we move out and see about our security deposit, as the previous reviewer had mentioned.