Nevada Auto & Truck Wrecking

We purchased a part from Nevada Auto Wrecking on a Friday. We drained the oil from the part and it was clumpy and milky a clear indication that the part was bad. They list on the receipt that they only exchange parts no cash refunds or my story would end there. We returned the part immediately showing them that the oil was milky and the counter person David agreed that the part was bad. He had to «pull» another one so asked if we could come on Monday. He indicated that it would «look bad» if he returned it so asked if we would complete the exchange without paperwork. I know what you are saying RED FLAG people! I agree but we were kind of stuck, so we just decided to trust him. Fast forward to Monday. We get the «new» transfer case on Monday and immediately notice the stain on the case, was exactly the same as the stain on the one we just returned. When we asked to see the one we just brought back a few hours ago, we were told it was already crushed. We decided to go ahead and try and install this transfer case hoping we were mistaken. We drained the oil from the case and it REEKED of ether (starting fluid)! They had just tried to clean the transfer case we brought back and did a horrible job! The aforementioned stain was still there, and they messed it up when bolting it back together, it leaked in at least 4 places. We called immediately and asked to speak with an owner, David replied — «Well there are two you can talk to one of them.» We asked, «Ok, what is his number.» David replied, «It’s me, I am on of the owners.» You guessed it! David Morgan is indeed NOT one of the owners of Nevada Auto Wrecking or any of the other wrecking locations owned by the same company. Why the lies? When confronted he said well he is a manager. Hmmm, not the same. Lying seems to come naturally to him quite honestly. We then brought the transfer case back again to the yard once again. We showed them that the stain was the same, we showed them the oil we drained and had them smell the ether in the oil, we also mentioned all the leaks and showed them video of the chunks coming out in the oil we drained!
At this point Mike Gorda stepped in. We asked again about the other transfer case. Mike said he disagreed that there was anything wrong with the first one. I asked then if we could see it, and David said «We had that crushed Mike.» What’s that you say? The transfer case that you sell like «wildfire» and is so precious you just crushed for no reason? Mike things don’t add up. We decided to try and be diplomatic at this point. We said, OK Mike, according to your theory that there were two transfer cases (I think we can all agree at this point, that is not possible) you can not compensate us for our time and frustration in getting not 1 but 2 bad parts from your location? Do you see even in their scenario they look bad. The parts they guarantee they do not check at all? They just ship them out the door and hope for the best wasting honest people like us time? That seems like a bad business practice in itself. Mike and David both offered us a «credit» nothing in writing mind you, but when we get another part from there they would take a $ 100 off here and there to make it up to us. I am assuming the ACTUAL owners would frown on this type of shady business. We for sure will not be getting parts from this business again. When I told him a shady deal to cover his shady mistake was not something we were interested in his answer was to start yelling at me. Mike stated to David to «Just give her the money back, this is used parts and she clearly don’t understand.» (you can guess who’s bad grammar that was) He continued, «I own all 4 locations in this town and this is how it goes I never guarantee labor!» You guessed it folks, Mike Gorda is also not listed as an officer of the LLC with the State of Nevada. Why more lies? I guess they were hoping I wouldn’t look for the owner? I know who the owners are and I will get a hold of them before I rest! So used parts are never good Mike? I disagree I work with several reputable companies that sell good used parts and guarantee them and our time.
I hope that my experience in the very least serves as caution to be diligent in inspecting parts that come from this business and if you have another option, I am sure you will be better off!